Austin >Transportation & Storage >
Shipping >Pak Mail Anderson Mill
13359 N Highway 183, Suite 406, Austin, TX | Directions 7875030.460451 -97.793566
Worst Pak Mail ever.
I called about mailing a fragile gift to a cousin overseas.
The clerk told me it would be nearly $700 to ship, so she recommended I try the USPS.
I thanked her and said I'd come in to have it professionally packed by Pak Mail to make sure it wouldn't get destroyed.
I went in and spoke to the same woman who packed it for $40.
I brought it to the USPS who said it was way too oversized to be shipped by them.
I went back to Pak Mail and the clerk said she'd either refund my $40 or she could repack it to try and make it smaller or in two boxes.
She said I could pick it up that afternoon or in the morning.
I told her "no rush."
I called the afternoon of the next day asking about it and the owner answered.
He said they packed it correctly and they would not refund my money or repack it unless I paid again.
I said that the clerk knew it was for the USPS since it was her suggestion and she did not pack it properly for them.
He told me I was cheap for not sending it with him (again - nearly $700).
He says there's no way he's packing it again or refunding no matter what.
He blames me and says it's packed so it won't get broken.
He won't acknowledge that the clerk suggested the USPS and didn't pack it properly for the occasion.
He was extremely rude and obnoxious and would not listen to reason or the facts of the matter.
Me: Pak Mail suggested I send it through the USPS. I asked you to professionally pack it for that purpose. I paid a lot of money for it. It was done incorrectly for the stated purpose.
Him: It's your fault. It's not our fault. You pay again or go away.
If you want to do business with someone like that, do so at your own peril. The owner seems to have changed in the years since the other reviews. There are plenty of other places with very positive, recent reviews to choose from. Avoid this place.
I HIGHLY recommend Pak Mail – Anderson Mill (13359 N. Highway 183, Suite 406, Austin, TX 78750). I had the most pleasant customer service experience today. The gentleman at the front counter, Joel, was very attentive and greeted me with a lovely smile. He went above and beyond in meeting my customer needs, e.g. he taped by package and provided peanut fill free of charge. He presented various shipping options and provided me with a low-cost option that met my shipping needs. Thank you Joel! I really appreciate your quality customer service. - Angela
THEY REALLY CARE! – I had to send a computer monitor to Missouri the other day. Joel took care of everything and the monitor arrived in good shape. My niece was thrilled.
And I was sending out little gifts to friends in Missouri, Oregon and Texas. Joel and Mirissa took the time to look into rules for 'package size limits' - turned out my little packages were too small so we put them in padded envelopes and they took care of printing all the labels. Thanks guys - you're great!
Great service!! – Every time I have had to have something shipped that I needed to know 100% it will be somewhere by my deadline I go to this Pak Mail. Even if it means extra trips Vs using a one stop print an ship place.. I know they will do what I need.. Keep Up the great service!!
Thanks for the kind words! We appreciate your business - and your loyalty in making extra stops. It's our pleasure to serve you!!
Living Ordinary Life with Extraordinary Grace – My role: customer from hell. Had packed the goodies, badly, had X amount to spend, was willing to take a chance on everything getting there in one piece. Look on the young woman's face on other side of the counter said, you're bad, lady, not mine, in the most polite way imaginable. She taped the box. Taped it again. Sighed. At least it will have a fighting chance now, she said. Sign here. I signed. Pay here. I paid. Thank you for your business. I left. Sat in my car. Came to my senses. Went back in and requested a do-over. Undid the done. Many fewer went in the box this time, but I felt comfortable they would arrive safely. Then, of all things, Joel calls me this afternoon to tell me the package got there. How cool is that? Very. I called Indiana - yes, all well with the contents - the very fragile contents. Great service. I am happy to say that this is my from now on shipping place.
Thank you so much for the compliment. I'm so glad everything worked out well. And you're not the customer from hell - we're just happy to help!
Fast, Quick, Great – Recommend!
I always ship my packages at this location, Joe, the owner is very helpful. In and out in less than 5 min - wonderful service. This location is right inside the mall area by blockbuster, easy parking
If you don't want FedEx/UPS, ask for the Postal service rate and you will have an alternative shipping price.
If the lines are long - which is rare- it is STILL shorter than the lines at the post office. And you don't have to wait 20 min to ship a package like the post office at Balcones.
Thank you so much for the kind words. We strive for every customer to have the same great experience. We look forward to seeing you again real soon!!
Great service – The staff at this location is wonderful. They are always so helpful and informative about shipping options. When it comes to sending packages this is my first choice every time!
We're very glad you had a great experience in our store. We try to always do what's best for our customer to ensure your treasures arrive at their correct destination safely and on time. Thank you for recognizing us. We appreciate your confidence.
reliable shipping for business or personal goods – I've used this location to ship many times. I almost never have a box so they build a box for me. My items always arrive on time and undamaged. These guys are pros!
Thank you for the kind words. It's our pleasure to serve you!
ABSOLUTE WORST STORE I HAVE EVER BEEN TO!! – THIS IS BY FAR THE WORST PACKING AND SHIPPING STORE THAT I HAVE EVER GONE TO. I DECIDED TO GO BY THERE A COUPLE OF DAYS AGO BECAUSE I NEEDED TO SHIP A PACKAGE TO MY MOM AND A FRIEND RECOMMENDED THIS STORE TO ME, BUT IT WAS THE WORST MISTAKE I HAVE EVER MADE!!! FIRST OF ALL, THERE WAS AN EXTREMELY LARGE MAN WORKING AT THE STORE THAT MADE ME WAIT UP IN THE FRONT OF THE STORE FOR ABOUT 10 MINUTES BEFORE HE CAME UP TO HELP ME AND WHEN HE FINALLY MADE IT UP THERE, HE DIDN'T EVEN SAY HI TO ME!! THEN, HE ASKS ME WHEN I NEED MY PACKAGE THERE AND I SAID TO SHIP IT THE SLOWEST WAY POSSIBLE AND THE COST OF IT WAS STILL ALMOST $30!!! AND WE AREN'T TALKING ABOUT A VERY BIG BOX EITHER. IT WAS ABOUT THE SIZE OF A SHOEBOX. FINALLY, WHEN I DECIDED TO NOT SPEND THAT KIND OF MONEY TO SHIP THE PACKAGE, HE WAS VERY RUDE TO ME AND VERY CONDESCENDING WHEN I TOLD HIM I WOULD BE TAKING MY BUSINESS ELSEWHERE. THIS STORE SHOULD DEFINITELY GET A LESSON IN ETIQUETTE AND CUSTOMER SERVICE. HOPEFULLY, THEY WON'T BE IN BUSINESS TOO MUCH LONGER!!!
Dear Stephie88, as the owner and operator of this location I am at the store every day and or my employee help each and every customer that walks through our door. No one should wait more than a few seconds if we're in the back working, and most certainly not 10 minutes. And all customers should get a friendly greeting. I apologize, but I do not recall the incident you describe. However, I am concerned about your recent experience. I strive to provide the best customer service possible and honor all requests within reason. Please contact me directly at 249-7447 and I?ll be happy to address your concerns. Thank you for bringing this to my attention.
The Best Customer Service – My brother who resided in Cedar Park Texas passed away this month. I live in Bethlehem Pennsylvania. I needed someone to go to his home, pick up some precious art work my mother had painted and ship the items to Pennsylvania.
I spoke the Joel. He helped me through every step including the best and most cost effective shipping for these precious paintings.
In a age of almost no customer service, Joel went above and beyond. My family and I cannot thank him enough!
Thanks for the kind words. It was our pleasure to ensure your treasures were well taken care of!
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Pak Mail Anderson Mill on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.