Raleigh >Beauty > American Laser Ctr
5816 Creedmoor Road, Suite 105, Raleigh, NC | Directions 2761235.862815 -78.680170
BEWARE!!! – BEWARE OF THIS COMPANY BECAUSE THEY DO NOT DO WHAT THEY SAY THEY ARE GOING TO DO!!!
Date: Tue, 1 Mar 2011 10:23:09 -0500
Subject: RE: Barbara Hoover And American Laser Centers of Raleigh
Good Morning Barbara,
Firstly, on behalf of American Laser Centers, thank you for being a valued customer and I would also like to apologize for the delay in our response and any inconveniences you may have experienced. My name is Christine and I am contacting you from the Customer Service Department in response to your email. In response to your emailed concerns care ticket #19480 was created on your behalf. This ticket will be used to address the emailed concerns in order to document and follow your progress which allows for a timely resolution.
In regards to the cost, that is nonnegotiable as this was the agreed upon amount at the time and date of purchase and thus is still valid. Prior to signing you were made aware of all financial obligations that you would be responsible for and signed the treatment and financial agreement which clearly states that once treatments are received, the contract is binding and all fees are nonrefundable. This statement was neither concealed nor disingenuous as it was clearly printed on the face of your contract agreement.
I have reviewed your file and on your behalf I also checked with medical and was informed that your concern is not a contraindication to receiving treatment. So the clinic would not have to wait to treat you if this was noted on your medical history form. Please be advised that all refund request are handled on a clinic level therefore to futher assist you I have requested that the regional manager review your care ticket and concerns and contact you to address any questions or concerns that I may have missed or that you may still have. However, if I can be of further assistance or if you have any questions for me please feel free to contact me.
Customer Service Asst. Mgr.
Phone: 877-252-2010 ext. 10254
From: Medical Advisory Board Sent: Monday, February 28, 2011 4:06 PM To: Christine Huff Cc: Medical Advisory Staff ; CSR; Subject: RE: Barbara Hoover: Hypothyroidism : Question
No. Hypothyroidism would not be a contraindication.
With kindest regards,
Medical, BSN, RN
Corporate Clinical Instructor
American Laser Centers
24555 Hallwood Court
Farmington Hills, MI 48335
From: Barbara Hoover raventhunderhart Sent: Saturday, February 26, 2011 2:47 PM To: Customer Service Subject: Barbara Hoover And American Laser Centers of Raleigh
To Whom It May Concern,
I am asking for a refund on my treatment because my doctor told me that I should not continue treatment because of my hypothyrhodism which was listed on the intake sheet in Raleigh, NC. I got one 15 minute treatment on my face and do not believe that it cost the whole amount of what I paid. I paid $300.00 and the going rate in my area is $75 for 15 minutes of laser treatment. I have tried to resolve this issue with Julie in Raleigh, NC with no success. She states, "you got your face done and the legs where free." Well, they never done my legs. So they either owe me a leg treatment which I can not do or a refund. I am asking for $225.00 back because this is fair. If this issue is not resolved and I get back what is fair then I will be contacting WRAL NEWS in Raleigh, NC which is 5 on your side to get it resolved.
Thank you for your time and your help in advance,
9 Gibbs Rd.
Happy So Far – I admit the way they sell you up front is annoying, but I got laser treatments 10 years ago and I paid $150 per area. $150 per chin, $150 per upper lip per treatment. When I consider that 6 treatments of chin and lip would be $1,800, the prices at AML are fine. I am getting chin and bikini area for BOGO free. Laser treatments are expensive no matter what. The two year guarantee is great also, so I can get touch ups. After three treatments I am getting results. I will shop around before I sign up again.
DO NOT WASTE YOUR TIME OR MONEY!!!! – I went for 2 years and NO positive results....This was a complete waste of a $1000 of my hard earned money, and my time driving back and forth from Fayetteville to Raleigh....The sessions were painful not to mention torture for my skin. I would not recommend this center to anyone. When a customer pays good money for a service such as this....They expect RESULTS!!! American Laser Center should not promise results using their laser services, knowingly they can't deliver!!!!! My skin is now severely damaged!!!!!
Please spare yourself. – I went to a show 2 years ago and signed up to win "free" laser hair removal. They called and told me that i won $300 off of a package. I went in for a consult and the manager gave me what i thought was a deal so i got the package. I went for 2 yeasr and nothing has come of it. It is painful and the lasers don't work. I tried to get my money back and that was a complete nightmare. So i just gave up. Come to find out the lasers that they use are the weakest lasers on the market. Now i'm $1,200 out and started going somewhere else. Who would have thought a company this big would have made it so far by manipulating and scamming innocent people. I just want to know how these people sleep at night.
I wish I would have avoided this nightmare of a place! – DON'T WASTE YOUR TIME, MONEY, OR RISK YOUR HEALTH THERE! IT'S THE WORST COMPANY AND SCAM NATIONWIDE!!
It is poorly run and managed and the "doctor" merely allows his name to be used in exchange for a check from ALC corporate every month. A group of us have tried calling legal and they all are lazy and prefer to be retroactive, at best. The Better Business Bureau rates corporate a big, fat, truthful "F". It is ridiculously hard to get that awful of a rating but they, of course, did/do!
PLEASE, check it out for yourselves before you lose money and feel helpless as I did! Read other rip-off reviews online and all the articles on how everything really happens, from employee exposing their practices to consumer complaints and lawsuits!
My Experiences – My experiences with the American Laser Center in Raleigh have been excellent! Julie and her staff of clinicians always treat me professionally. They make sure their settings are correct to assure my comfort. I have been getting treatments for over a year now and see excellent results. They always treat me well and negotiate on what they will charge for specific services. So far, I have not been disappointed. I highly recommend them and feel you will not be disappointed.
RUN FAR, FAR AWAY FROM THIS PLACE! – Awful. That's putting it lightly. They keep getting negative reviews removed-- including my last one! UNETHICAL!!
I can't try enough to warn people!!!
-They try to sell you and that's it. No service after you paid, no clean rooms, no well done procedures, no sorries if they are (and they always are) in the wrong.
-I've been three times and everytime EACH person in there is angered (e.g. they make people wait 30 mins+ OR leave because they are never on schedule, there are TWO ladies to a room and it's uncomfortable, the manager walks around barefoot, etc.)
-And they don't give refunds no matter what the contract says: they are a cost center, taking in $ for corporate, and yet they tell you they themselves don't have the authority to give it back!
-To top it all off you wonder about their safety standards and how it's still in business when it's run by a bunch of lazy, corporate puppets.
...Don't believe me? TRY CALLING, if you have to leave a message to get to them imagine what that process is like once you've paid and they know they have your money!!
IT WORKS & The people are really nice too :) – It really says it all in the heading. I was a skeptic because I have had it done before, but they told me that I could keep coming back until my hair was gone. Yes that is what I am getting done-hair removal. It's taking some time because my hair is stubborn but the trained & wonderful woman there are making sure we are going to get rid of what I came for as soon as we can. They are all so cool!
No thanks. – I didn't see any results. I wish i had gone somewhere else. now im $3,400 in the hole.
Editorial Review – Offers laser hair removal and skin rejuvenation treatments which target pigmented lesions, spider veins and help to eliminate fine wrinkles.
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