Jewelry >Giorgeos Fine Jewelry
30 Mall Dr W, Jersey City, NJ | Directions 0731040.728035 -74.038331
Neighborhoods: The Waterfront, Newport
Each time I conduct business with Aaron at Giorgeo’s Fine Jewelry, I leave with a smile. They are professional, kind and can multi-task better than any team I have ever done business with. Aaron will clean your jewelry, free of charge, regardless if you purchased from him or another vendor. He is observant to detail and ensures each piece of jewelry on your body remains outstanding and beautiful. I highly recommend Giorgeo’s Jewelry to anyone looking for quality gems, and for perfectly hand-made items. It is a fact they are the best location in the Newport Center to shop for special one of a kind items and the best part is, you will keep coming back.
As a business owner myself, I am a bit stringent toward customer service from the merchants I patronize. I am glad to be able to say that when I took my wife's damage sapphire bracelet in to Giorgeo’s for repair, that the staff and owners of this family operated store were pleasant, attentive and and probably best of all, reasonably priced. The bracelet was pretty badly damaged but they fixed it up and had it ready to pick-up within 24 hours. I also had them replace a watch battery for me and I took advantage of the silver sale to get my wife some very nice earrings. Overall I give Giorgeo’s Fine Jewelry a 5 star rating for price and service and I will shop there again.
My watch needed a new battery so I decided to give Giorgeo’s a try. I am so glad I did. First of all, the store is very clean and a pleasure to be in and more importantly the people working there were very knowledgeable and friendly. I called on the phone first to make sure they did batteries and the girl I spoke with was very polite and helpful. In the store, Mike fixed my watch and then I asked him about my engagement ring. He spent about a good twenty minutes talking to me about the ring as he inspected and cleaned it for me. Needless to say, I will be a loyal customer to this store and I look forward to purchasing my fiance's ring here. The experience left me very happy and redeemed my faith in customer service.
My Husband and I have been married for three years. While shopping for my engagement ring we went to several jewelers. We always ended up leaving feeling unsatisfied. Jeff and I went to Newport Center Mall one day and walked passed Giorgeo’s Jewelers. The minute we walked through the door we felt welcomed and that we mattered. Aaron asked what he could help us with. He took the time to sit us down and explain what to look for in a diamond such as color, cut, and clarity. No other jeweler had took the time to teach us this valuable information. We were so happy with their customer service and sincere interest in what we wanted and how to get it for us. Needless to say we have been loyal customers ever since.
Horrible, rude, unprofessional sales people. Yesterday, I went to Giorgeo's in the newport mall to change batteries for 5 watches. There were a lady and a man and they were on the phone more than 5 minutes. They don't care while I was waiting for help. They charge $100+tax and I don't care. They are not a professional watch people and I don’t' care. I don't expect anything for this kind of small shop in a dirty mall. Those two people were nice to me and I didn't have any trouble with them.
Next day, I realized something wrong with one of the watches 'cause the lady hammered it a lot of times to close the back cover. Even the guy mentioned that it is very hard to close.
So, I went back to the mall today (06/20/2013) to find out what is wrong and it could be fixed. As soon as I arrived the shop. A different guy came out. I explained what is going on, but he cut my words and yelled at me. “It is not a hand to move! Find the manual and Read the manual!” I told him to calm down because his face became red, but he was yelling at me more and more without any reason. “Go and find the manual” When I asked for repair (I didn’t even mention any money), he kept saying same words and he said “This is the last time and I’ll not tell you anything~~find manual!~~” then he ran away. WTF. What I want was the watch could be fixed or not. I didn’t mention refund or any free service at all. But this stupid guy was yelling at me repeating “find manual” stuff.
They have to shut down the business forever. Do not go to this monkey business.
This is a great store! We went to a competitor jewelry in the mall this past weekend to look at a ring for our upcoming engagement . We will not name names because their service was absolutely dreadful!! Anyway…We had a specific budget and a very particular taste. After having read the reviews below, we had a good feeling about Giorgeo’s Fine Jewelry. Aaron was up to the task and brought out everything he thought we'd be interested in, and of course he found just the right thing for us. We got engaged in the store!!!!!! We could not be happier with the entire experience. Thank you Aaron!! We would highly recommend Giorgeo’s Fine Jewelry to anyone shopping in the New Jersey or New York area!
Excellent quality and value and a one-of-a-kind experience. My fiance’ and I visited multiple stores in the diamond district before coming to Giorgeo’s. We had actually almost made our decision but decided to go there before pulling the proverbial trigger, since they came highly recommended from a friend. When we arrived i got that feeling like we stumbled across that hidden gem that everyone that knew anything was familiar with. There were quite a few people in there and at first i was concerned we weren't going to get the attention we were hoping for. Within 10 seconds of getting buzzed in we were welcomed like we were family. They were extremely friendly, very patient but also really helped guide us down the path to find what ended up being an exquisite diamond and setting combo. I ended up getting a higher grade stone for far less than any of the other places and they took the time to figure out a custom setting that was better than we could've hoped for. Aaron, Eddie, Mike and their staff are incredibly genuine and honest people that completely exceeded our expectations and designed a ring that was more than myself of my fiance had ever hoped for. She gets compliments everywhere we go - to the point where it almost gets old! Hey, i guess you have to complain about something, right? Isn't that what these reviews are for? A+++ in my book and i look forward to doing business with them and sending all my friends and family their way!
I bought an engagement ring from Giorgeo’s Fine Jewelry and was apprehensive given the first time dealing with them and a payment to them over $4000. Aaron and this company is simply the very best. The ring they delivered was superbly crafted and breathtaking. It matched the stone specifications very well. They are a true pleasure to work with. I would recommend them without hesitation. I just ordered another ring and I know it will be phenomenal!!
The guy at the counter likes to play Solitaire in his computer A LOT. Interrupt him at your own risk. Worst customer service ever!
My wife recently lost her engagement ring and had a strong preference for using our original jeweler. (We purchased the ring in 2002 when we lived in new york). Our insurer did not give us an option to work with the new york jeweler, so we chose Giorgeo’s based on their reputation. I must say I was very skeptical we could re-create the ring which was what my wife desperately wanted. It was an unusual setting and also in platinum, which had appreciated significantly in price since our original appraisal. Mike, Aaron and Eddie were outstanding. They really listened to her description of the ring and special ordered several settings for her to look at. Once my wife identified the setting, they helped locate a diamond (radiant cut) that most exactly matched the proportions and carat weight of her original diamond. The diamond they ordered even had a higher quality color than the original. While I sometimes feel crowded in Giorgeo’s because of how busy the store is, I think it is an indication that a lot of people prefer to do business with them. We definitely will use them again if needed, but hopefully not to replace any lost jewelry!
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