503 Thurston St, Winston Salem, NC | Directions 2710336.082237 -80.299110
Tues - Thurs: 9:00 am - 8:00 pm Fri: 9:00 am - 7:00 pm Sat: 9:00 am - 5:00 pm
Worst ever! I received unprofessional service, dirty linens, and burns from laser treatment. This spa is not well kept and is more of a health hazard than a service to the public. Stay away!
I've always had a good experience here. I have had skin and hair services by several ladies here, and I have always left happy.
Very Unprofessional Spa ! – I am a professional in the health industry for 15 years and the lack of professionalism is beyond belief at this spa.......It is fun to try new places with LS but I would never go to Thurston House again...... I went for a facial and was NEVER asked about my skin. I had to tell the person doing it that I had skin care concerns....At that time she pulled her shirt almost all the way off and asked me what I thought of the mole on her back... She then wanted to be sure I had wine and said they were doing these mini specials to get people in for the more expensive procedures...... I understand this is how it works but then the high pressure tactics came on about the micordermabrasion........She then said she needed to "pee" so she would not have to go on "herself" while doing my facial and left for a period of time....finally came back and talked the whole time about herself and left early to go take a phone call.........This is NOT how I go about getting relaxed !!!! All I wanted to do was get out of the place.... The place is nice in decor, however
the staff member I got was lacking in lots of ways !
Worst salon/spa in Winston! – I stand behind the other reviewers that this is the worst salon & day spa in Winston-Salem. It is amazing they are still in business. I wouldn't go back there if the services were free.
Go somewhere else – If I could give zero stars for Thurston House, I would. This was the worst "salon day spa" experience I've ever had. If their lack of customer service and professionalism is always as bad as the day I went, I don't see how they will remain in business after everyone uses their Living Social and Groupon deals. It's no surprise no one greeted me or made contact with me until 20 minutes after my arrival. With Jersey Shore blaring through the house (I notice this was also mentioned in a previous review), it was impossible to hear if a potential client actually came in. There are plenty of other wonderful spas in Winston-Salem and I plan to take my business to any of them rather than Thurston House.
Highly Recommend This Salon! – I recently heard about this Salon when purchasing a deal on Living Social. I brought my sister in law and we had a GREAT experience, The ladies were all so nice and very helpful... Salon is BEAUTIFUL and very peaceful. I have been back twice after first visiting, after purchasing a chemical peel package that i was able to buy at a GREAT discount. I continue to recommend this salon and have purchased Gift Certificates for the ladies in my family :) If you have not been there, GO!!
Beautiful Salon,Great experience – This place was Wonderful, and i had just read a terrible review below on the salon knowing that it is all fake, The salon first off has no male employees and also no supplies or products locked up. Also, the employees are all experienced and committed to offering a great session while i am there. I am not sure if that is a competitor trying to make Thurston House look bad or old employee, but it is terrible that people would actually say such things towards a Salon that is absolutely BEAUTIFUL and goes above and beyond to make the experience enjoyable for all clients. I have been a client of the owners for well over 5 years(since she opened thurston house) and not once EVER seen such an ob surd complaint. I hope everyone tries them out for themselves and does not take such an "over the top" review into consideration!
DON'T GO THERE! – Does anyone actually believe that a person would go to the trouble to write a detailed BAD review if she were not furious about poor service and misrepresentation?
Some one associated with Thurston House has a vision of what it should be like, and the ability to market the spa, but that is as far as it goes.
Everything said in all the negative reviews is absolutely true. Everything.
Thurston House does not deserve a single star.
Not worth the money or the time – I bought a coupon for a facial+complimentary glass of wine/beer for me and my mom, hoping we could get facials together. Getting someone to answer the phone was an act of congress, and scheduling a time was also difficult. I sat in the waiting area at least 10 minutes listening to Jersey Shore (blaring from the other room at a volume loud enough to wake the dead) before anyone came out. Finally I was greeted and told to wait while the room was prepared. Another 10 minutes later, I was escorted back to a room and told to make myself comfortable. In about 10 minutes, someone returned to the room. During my facial, the woman left the room at least 4 times (after completing each "phase" she left for at least 5-10 minutes) but continued to try and sell me a myriad of products and services offered at Thurston House. The massage I received as part of the facial could have been more effective had I done it myself. It was clear that there were multiple clients receiving services by only one person while I was there. Never was I offered the complimentary wine or beer. I was extremely displeased with the lack of customer service and professionalism. Overall my face felt and looked about the same when I left.
BEST MASSAGE IN WS!!! – Absolutely the best massage in town. Go here if you want massage therapy not just a "rub down." Will never go anywhere else.
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