Doctors >Oakbrook Pediatrics
202 Bentons Lodge Rd, Summerville, SC | Directions 29485-632232.961380 -80.161979
Mon-Fri 8:30am-5pm ; Appointments Available ; 24 Hour Emergency Service Available
Go Elsewhere... – We interviewed 3 different pediatrician offices before our daughter was born. One doc in particular, Dr. Kirby Smith, had been specifically referred to us, so we were excited to meet with him. We went in with a whole list of questions- how emergencies are handled, their thoughts on immunizations, breastfeeding support, average wait times in the office, etc. Our meeting with him went perfectly- he was patient and not rushed at all, he seemed very knowledgeable and gave us all the answers we wanted to hear. We left feeling confident that he would be our pediatrician when the time came.
Fast forward 2 months to our daughter's first check up (at 3 days old) and that was the first of our red flags. We waited almost 20 minutes in the waiting room then WELL OVER AN HOUR once back in the exam room! All with an infant the nurse had had us get undressed down to the diaper! The nurse wasn't friendly at all, not to us nor to our newborn- never so much as cooed at her. Once the doc made it into see us, the appointment went fine. So we chalked it up to the office having a bad day and made our next appt. for her 2 week check up.
No change the next time- total wait time was just shy of 90 minutes and a different nurse was still not the least bit friendly. She did tell us, however, when we inquired about the long wait that they were short staffed and that we would just 'have to be patient.'
Dr. Smith referred us to a specialist for a minor issue with our daughter, assuring us that he would follow up via phone after her appointment the next week. We NEVER heard from him nor anyone in his practice. Had we not called the specialist ourselves to get the results of our daughter's tests and his treatment suggestions, we would've never gotten any information! What kind of doctor feels something is significant enough to refer a newborn to a specialist, but then doesn't even remember to follow up with the parents- or at least have his nurse do it!?
The final straw for us came when we were having horrible reflux/constipation/gas issues and just wanted to speak with someone in the office (doc or nurse) about our options. The nurse that finally returned our call not only wasn't friendly, but wasn't knowledgeable in the least! Her only suggestion was to make an appointment to come discuss it in person with the doc!
In a nutshell, while Dr. Smith seems intelligent and nice enough, it's certainly not enough to make up for all the other shortcomings in this practice. Unfriendly nurses, insanely long wait times, no follow through and the inability to handle 'minor' stuff over the phone without an appointment...Do yourself a favor and go somewhere else. We've switched to Palmetto Pediatrics and have had 2 appointments so far- both have been FANTASTIC. Definitely recommend them (Drs. Nordby and Leonardi) so far.
the WORST doctors ever – i had just moved back home an was refured to oak brook pediatrics i made an appointment because at the time my 3 month old daughter was sick with a cold. they told me to wait it out. weeks later i went back to the doctor for the same cold that had become a chronic cough that once again they told me would go away now i went back once again for once again the same thing that had now been going on for 2months making my daughter 5 months old now an now they try to tell me its acid reflux i go home an being that my daughter isnt eating an cant sleep or breath as i have told them. i decide to change doctors to sweet grass pediatrics where thank god they see the problem and i am directed to the er for a chest x ray for her coming to find she has had pneumonia for how long i don't know. i will never refur any one to this office an i do urge everyone to change your doctor before this happens to your child i am now taking care of my very sick baby girl something that could of been prevented had they done their job instead of just rushing me out of the office every time
Excellent office – I have been bringing my kids to Oakbrook Peds for 2 years now. I have always been treated fairly by the entire staff. There have been times I have waited but I've waited along with everyone else. If it's flu season, why would you think there isn't going to be a wait? Any office I've ever been to has had at least 15-30 minute wait, even to my own doctor. My kids feel very comfortable with the providers in this office, especially Dr. Smith. He's very comforting and can even get a teenager to joke around with him! I would highly recommend them but if your someone looking for perfection, good luck finding that anywhere.
Good Doctor, Rude Staff – Dr. Pittard is a good and patient doctor. Dr. Miller and the staff have been impatient and rude on most visits. Don't wear perfume or cologne because one of the staff is allergic. They say they leave it on the reminder message, however, I have not heard it but I also disregard the message if I am aware of my appointment and I usually call the day or two days before to confirm on my own. Anyways, they become rude if you continue to even bathe yourself in scented soap...don't be clean people. That is like a vet allergic to dander and require people to descent or shave their animals before coming to the doctor or to refrain from bringing scented animals. Zyrtec, Claritin or a shot would also work. in any case other things have bothered us about the staff from calling in to set-up an appointment or to speak to nurses, so we have decided to go to Sweetgrass. ** Some nurses are very sweet and good - we had two in particular that were awesome.
Excellent Care For All – I won't go into great detail about he Christmas experience that we just went through, but I will say that four trips to the emergency room, out of state, with everyone treating symptoms and not listening to the greater issue of what we experienced with my 10 month old son was unwelcomed. While he wasn't near death, he hadn't been able to keep liquid or solids down for six days, losing weight, breathing was difficult to do, and lethargic because of all things that he was going through,no exagerration at all.
We have been with Oakbrook now for the past four years with both of our kids and while things don't always go our way with treatment, the bigger take away from this is that they listen extremely well. Dr. Kirby Smith saw our son and listened to the nightmare of a trip, and when finished the storym he consoled and empathized with us for the nightmare. He immediately said he knew that our son was in a bad way. He presented astute options on care to move forward and let us discuss and ask questions as how best to proceed.
Dr. Smith had us in the hospital and getting care within the hour. The best thing that we took away from the hospital visit (four days) was that Dr. Smith visited us, every morning and night; he placed observation calls to check on my son's status and spoke in plain English to my wife and I as we worked through the issues with my son during that brief stay. I have never felt more comfortable and at ease about a situation that was going very bad until we got home to speak to Dr. Smith at Oakbrook.
The professionalism on his part, the staff that supports Oakbrook in the front office has stepped up over the time that we have been with them. Dr. Tillman has surrounded herself with a caring group that is continuously striving to do the right thing within the confines and boundaries of their medicine practice. I take my hat off to them and thank them for their time. For anyone that reads this and is close in the Summerville area who is unnerved about their current pediatric care - take the time to look at Oakbrook. They are looking out for you and your children's better interest. Thank you Oakbrook for being who you are...
Best Peds Ever!!! – I have two kids and have been going to Oakbrook Pediatrics for 6yrs.Not once have i ever had a problem with them.I never mind waiting because i know that there are other kids that may need more attention then others and i would not want the doctors to rush seeing my kids. My kids have seen all the Doctors there and thats at my request.They all are good with my kids and and all my questions are answered,even the ones that i forget to ask or dont think to ask.I would continue to recomend this practice to others. I commented because of the previous comments which is not true.The nurses are the BEST and so is the front staff. They are good with getting me checked in and the nurses are great at working my kids up at a timely matter.And they always greet us with smiles.I dont understand how some can complain about waiting or the staff not being good..What better staff can you ask for then Oakbrook Pediatrics!!! I also notice at the beginning of this year they had on their bulletin board that they were voted #1 Pediatric office in Summerville!!
All Good – My son is 18 months old and I have been taking him to Oakbrook Pediatrics since he was born. I have never had a bad experience, never had a long wait in the waiting area. I will sometimes have to wait in the room, but the nurses always come in to let me know that there is something going on and that it won't be too much longer. I wouldn't want anyone to rush through seeing my child. I have seen all the doctors and the nurse practitioner and they are all great. When I call, I am sometimes put on hold, but am always taken care of in a timely manner. They all take time with me and listen to my questions. I don't feel rushed or stupid for any of the questions that I ask. I would highly recommend Oakbrook Pediatrics to anyone!!!!!!
Some Good, Some Bad – I've been taking my kids to Oakbrook Peds for 7 years now: Here's the deal: like with most group practices, there have been some doctors I love (Dr. Pittard), and some that are pretty good. There are none that I think are terrible. The worst part about this place is a somewhat unfriendly or apathetic front desk, and a typically LONG wait, especially once you get back into the room, which is very difficult with several young children. But, I always feel as though the doctors listen to me and take time with me to answer all questions once they come. The nurses are okay: again, wishing they were a little friendlier, but they're not bad. Oakbrook Peds has a solid reputation in Summerville as a dependable pediatric office. They may or may not be a good match for you!
Horrible Service – I have never been treated with such disrespect at a place of business before. My son is 6 1/2 months old and since birth, we have been going to Oakbrook Pediatrics. Dr. Tillman was very kind and helpful, but the office staff is always rude to me. They are never friendly when I call or when I go into the office and the people who answer the phone NEVER know what they're doing. They will put you on hold several times in the course of 1 conversation. The woman doing the check outs acts like she hates her job and seems inconvenienced when you 'bother' her. One of the staff members, Andrea, was blatantly rude to me about scheduling a time for my son's RSV shots. When the appointment was FINALLY made, we showed up and the shot was not there. They were not apologetic at all for inconveniencing me. There is extremely poor communication in the office and they are resistant about being helpful. If you ask the doctors or nurses questions, they act like you're bothering them. They seem more worried about getting out of the exam room. I always have to wait for a long time before getting called back, then once I am finally called back I wait in the exam room for 30-45 minutes before seeing a doctor. I notified them yesterday that I would need to leave this practice and find a new pediatrician due to the poor treatment and inflexibility. I will never bring my child back into that office.
Excellent Practice – I just had to write about what a wonderful experience I have had with this practice. The staff are all friendly. I am always greeted with a smile. The medical assistants put my child at ease. I have seen several doctors and they are all wonderful. They take time to listen to my concerns and patiently explain my child's treatment. I never feel like they think my questions are unimportant or silly. One of the drawbacks of seeing doctors who place a strong emphasis on spending time with patients and answering questions is that on busy days they may run behind schedule. I would rather wait a few extra minutes and be able to see a doctor who really cares about me and my child and is readily available when needed. I am always offered a work-in appointment when my child is sick, even on the busiest days. I have never been told..."sorry we cannot see you. We are just too busy." I am thankful I found this pediatric office!
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