Duluth >Real Estate Operators > ShipRock Management, Inc.
128 W. 1st St., Duluth, MN | Directions 5580246.786003 -92.101389
Neighborhoods: Downtown Duluth
Won't Give Us Any Heat – I rent from Shiprock. I have sent them numerous emails about the tenants freezing. In these emails, I also sent pictures of the thermometer I have placed in my living room. Today it is 56 degrees in here. Yesterday, it was below 60. The heat hasn't been on long enough to warm our apartments at all.
My emails have done nothing to get them to turn our heat on, which is supposed to be included in our rent. We are not getting the full value of our apartments at all.
Horrible, Bad, Awful. AVOID – My experiences with Shiprock have been horrible.
The apartment I rent is in a two-unit house; Upper and Lower. Shiprock (SR) does not OWN the house, they simply manage it, or at least claim to.
I will never rent from SR again because:
1. They are rude: The house was for sale and myself and my husband suspected the realtors of entering our apartment without permission (lights had been left on). We hung a sign on our door saying, "You do not have permission to enter this apartment. It is illegal to do so.”
The next day the sign was gone. My husband called SR and was literally yelled. The person from SR accused us of lying and conspiring with the tenant in the upper unit to help her break her lease. He did call back later to apologize, but the sentiment was quickly lost when we later realized he had not only stolen and destroyed our sign, but also turned the heat for the building down to 52 degrees.
Which leads us to reason 2. Refusal, or inability, to maintain a reasonable temperature in our apartment: The only thermostat for the house, and therefore the only way to control the heat, is in the upper unit which is now vacant. We spent the night freezing in our apartment because SR is only open until 5 and is not open at all on the weekends. The next day we contacted SR and asked for access to the upper unit so we could control the heat. They refused and instead said they'd send out a maintenance guy. Four hours later someone showed up and said he'd fixed it, but the next day it was 52 degrees in the morning, but 83 degrees in the evening! So we called again; same thing. We called a third time. SAME THING! Please note, it is January in Duluth, MN and the HIGHS are below zero. We have called a fourth time, and we'll see what happens. As of yet, our apartment is still unbearable.
Another example of their refusal to maintain a proper temperature happened earlier in our lease when our furnace broke and they wouldn't send someone out to even look at it. They said it was legal for the landlord to shut the heat off after April 15. According to the Minnesota Attorney General's website it’s ONLY legal if the tenant has not paid the heating bill. Shiprock (or the owner) pays for the heat so there is no legal reason to shut off our heat. We contacted the owner of the house directly and he came out immediately to fix it.
3. They are not familiar with the property they “manage”: They don't know how our house is heated. They don't realize that the forced air system blows the hot air from the furnace (when it is actually running) directly into our apartment. Our vents cannot be closed (the vent covers have no closers on them. This has been mentioned to the owner of the house, but nothing has been done) and because of this the hot air pours into our living space, while none of it reaches the apartment upstairs, where the thermostat is. So while we burn in our apartment downstairs, the person upstairs freezes. I assume they don't know this because when they have sent out the maintenance guys (see reason 2) to fix the thermostat, they try to set it at 72. This means that the furnace won't shut off until it's 72 degrees UPSTAIRS.
There is more, but space here is limited. I will never rent from SR again. I cannot think of a better waste of money. We pay more in rent for this crappy apartment than we did for a better apartment in a better neighborhood in Minneapolis!
Do not rent from them! Horrible Service – All around horrible management practices. I moved into a dusty, dirty apartment with broken shades and when I left they charged me for the broken items that were already there, even though I documented them when I moved in. I sent them pictures but never got a reply back. Beware and stay away.
Quality Service – ShipRock Management made my stay at the Eustone building the best renting experience I have ever had while living in Duluth. Whenever I had an issue, they took care of it immediately. ShipRock always responded to my concerns in a courteous and timely manner. I have lived all over the US and have never had a quality landlord like ShipRock. I would highly recommend renting from them to anyone.
Horrible Service, Stole My Money – I rented from them at Eustone Building for about 18 months. The Management doesn't return phone calls promptly or more often never at all. Recently I moved out. After never receiving my deposit back, I called and finally talked with someone who stated it was sent about 4 weeks previously. I said I never got it. I asked if they had a US postal receipt stating they sent it. They did not. I was told they were going to charge me $25 to send a new check, even though it was their responsibility to send me my check. Instead of discussing with what was my right, I just had them send it, because I am now 1200 miles away. I just wanted to be done with the company. DO NOT RENT FROM THEM!
Editorial Review – Property management specialists offer Duluth property owners 24 hour emergency services for all unit rentals, including lawn and handyman services.
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