Duluth >Real Estate Operators > ShipRock Management, Inc.
128 W. 1st St., Duluth, MN | Directions 5580246.786003 -92.101389
Neighborhoods: Downtown Duluth
Just wanted to thank you gals at ShipRock for being so awesome! I absolutely love the house I am renting, and I also love the management company too! You all have been so wonderful to work with! So thank you very very much for making my life so much more enjoyable.
My name is Carl Vandenburg and I lived in Duluth from 1992-1996 while I attended the University of Minnesota-Duluth. A few years after graduating I bought my first property, I kept
buying properties until I had a total of 8 buildings. After this major expansion I realized that I
could no longer manage them myself and hired a property management company. I thought that this would free up my time and reduce the amount of stress in my life; unfortunately this was not the case. I was sitting on empty properties, had unsatisfied tenants and even had some pipes freeze in one of my units. At this point I was losing money and was so frustrated that I talked to my realtors about just selling everything and getting out of the investments. They explained to me that the market conditions may not be the most lucrative to sell my properties and recommended that I talk to ShipRock Management and assured me that my experience would be different with them.
Still frustrated, I was hesitant to talk to another property management company. But I realized
that I would have to try and make this investment perform the best it could until I could get out of it. I set up my first meeting with ShipRock Management in March of 2006. My first impression
was a very positive one; they had systems in place for every aspect of property management.
They have really taken the time to think of every aspect of property management and have put
that in place. Many other companies just go with a learn as you go mentality. They took the time to listen to my frustrations and tailor a plan to my needs. I signed my management contract with them at this time.
Since the time of the signing, they have come through on every promise. They have started and completed the renovation of 3 units at very reasonable prices. They even rented the units before the work was completed. They are excellent at communicating with their clients.
In conclusion, I would highly recommend ShipRock Management to any property owner large or
small, because they really stand behind their motto of “Free Your Time”. They are doing such a good job I am thinking of keeping all my properties.
ShipRock saved me from a potential bad tenant situation, took the empty rental, advertised, showed it, did paperwork, background checks, met with tenants for lease signing, collected rents and deposit and rented the garage all within 4 days! Our previous management co. had the property for 2 1/2 months, showed the unit once and never returned our calls! We are very impressed with you and your company. We will be highly recommending you to others.
When first moving into the Eustone building three years ago, my boyfriend and I were very impressed because it was the most updated apartment building that we had seen from ShipRock Management (most apartment buildings are deplorable). After a while we noticed that there was a severe house centipede infestation! We attempted to exterminate them ourselves but nothing worked (they are harder to kill than cockroaches and are not a sign of uncleanliness). We noticed that there was insecticide sprayed around random areas in the building outside of the apartments so they knew about the bug problem but didn't do much about it, nothing serious anyway.
The bugs were not the only problem in the building, however. We were forced to call about our upstairs neighbor because of his woodworking (hammering, sawing, sanding, etc.) at all hours of the day/night and they told us that they knew about it, supposedly an acceptable hobby in a studio apartment, and would give him a friendly call. Nothing was ever actually done about the neighbor, he continued to annoy us with his constant hammering all day and all night.
We also had a homeless woman living in our "secure building's" downstairs bathroom. We seemed to be the only people who were effected by this scary problem because when we called about her, they had no idea about it. The only action taken against this predicament was a sign posted on the doors telling tenants to shut all doors tightly when leaving the building.
And finally the moving out process is horrible. We had minor damages in our apartment, such as spots on the carpet that could be taken out with a carpet steamer and typical scratches/marks on the wall from everyday living (we did live there for three years so they should've expected it). The man who looked at our apartment for a final walkthrough claimed that it would cost at least $60 to clean the carpet and didn't even mention how much money it would take to paint the walls. Because they have the hardest paint color to match my boyfriend and I decided not to spend the extra money and effort to do minor repairs that should have cost the rental company less than $50. We haven't received our deposit back yet, but I'm sure they'll rip us off and take over $100 dollars, even though it should cost less than half of that.
In conclusion, don't live in the Eustone apartments because they are overpriced, bug infested, and ShipRock Management will not listen to any of your problems. I would not recommend doing business with this rental company. STAY FAR AWAY!
S H I TRock Management, Inc.
Stole our money, very poor service. STAY AWAY!
I wanted to write a letter expressing my thoughts about the property management I have received for my rental home. I have been a home owner for many years and feel the attention to detail that is offered by ShipRock Management is impressive and relieves a great deal of anxiety that often exists when owning rental properties. As an owner of a local restaurant / pizzeria I don t have the time needed to manage my property effectively.
ShipRock s connection with the community of Duluth has made possible an occupancy rate for my properties that I could never accomplish on my own. The fact that all the headaches that are inherent in property management are handled by them allows more time for me to enjoy my time, and not consider it so much of a liability but rather an investment.
For more than 5 years, I have used ShipRock to manage over 30 of my rental properties. I have nothing but praise for the job they have done and continue to do. With the experienced staff they have in place, they are better able to delegate all functions of property management more efficiently than I could when managing the properties myself. My bottom line has been better and as a bonus I have been able to devote more time to my other business and personal life. It is nice to go on vacation or spend a weekend at the cabin and not have to deal with maintenance calls or show apartments. My rentals are now on autopilot as far as I'm concerned. I highly recommend this company. They have made a positive difference in my life.
Happy Renter – I have had an extremely positive experience with Shiprock Management. In 2002 I left Duluth after I graduated from UMD then moved to the twin cities to pursue my career. In February of this year (2010) I returned to Duluth after getting a job offer here in the Northland. I was immediately impressed with the professionalism of the staff as they showed me the options they had available on short notice. They helped me find the perfect apartment based off of apartment size, location and price range. When I have had any maintenance issues they have been quick to respond as well as giving me plenty of notice when they need to enter my apartment for inspections or repairs. I am a satisfied renter and will continue to use Shiprock management!
Don't rent from them! – Heat is included in rent but never but apartment never warms above 60. Many, many complaints to them without answers.
HORRIBLE – I was asked to rent from shiprock so i decided to. three days before i was set to move in i was denied for an unlawful eviction SIX years before. they refused to even call my references or my landlords. they just denied me!
never rent from hem!
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