3663 Las Vegas Blvd S, Las Vegas, NV | Directions 8910936.109409 -115.172712
Fri-Sat: 5pm-10pm, Sun-Thu: 11am-5pm
Don't understand service in a city like Las Vegas? – More than 15 friends and I all traveled to Las Vegas to celebrate a friend's birthday on May 24. One of the places the birthday girl was excited to eat at was Pampas. She made reservations and everything was set. So we all get there and they kindly accommodate our very large party (20). Everything is going well, the food is delicious, but before the waiter leaves, the birthday girl asks if he could separate our checks. Sure, he says. Later, she asks him again. Same response. We get our check (which totaled more than $1,000), and they tell us they can't separate the check. The birthday girl asks to speak to a manager. When it came time to confront the waiter about the whole separate checks issue, he calmly says "No, she didn't." So, when we ask the manager to rectify the matter, she says their policy is to charge 15% extra to do so if there are more than three cards being charged. That's an extra $150 just so they could charge us separately ? AFTER we asked them more than once to separate the check. Before this, there was never any mention of any charge. The manager was quite unforgiving and rude. Once we decided to simply put the whole amount on another friend's card, she nonchalantly asks, "Would you like dessert?" It wasn't free, by the way.
I'd just like to say thanks, Pampas staff, for ruining what would have been an otherwise pleasurable birthday celebration.
As for the food, it was not too shabby. The filet mignon, though, was bland and dry, even though it was quite pink in the middle. Which shouts, "I've been lying around for a while!" It definitely wasn't terrible, but not worth traveling from four different states and $1,000 just to be treated rudely. I'd suggest any of the other thousands of other places to eat in Las Vegas that truly understand what customer service is all about.
Brazilian Churrascaria – This is the worst Brazilian Returant I've even been, few selection of meat and bad service the, meats are dry and very expensive for a food thats horrable. I will never go back to this place my $100 bill is a waste
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