375 Francisco Blvd E, San Rafael, CA | Directions 94901-400337.967521 -122.518215
Smile in the front, Kick'em in the back. – We also are having a bad experience. Sure the sales service and smiles were nice. We were sold. But this low-mileage car was a lemon and they're treating us horribly now. Had a similar issue with the service light coming on within the first week of buying the car. We were told it just needed to be reset since they just performed their standard service. We brought it back, they reset the service light and a month later... $4500 in replacements and repairs. We're taking this up with them now. So far they're treating us as if we bought the car somewhere else. Horrible horrible experience. Not the dealership experience you would expect, beware of a polished chicken shack.
Car Sales Service – We had a great experience with the staff at Toyota of Marin. All of the staff had a very cheerful, happy spirit and were very helpful. Our salesman was especially nice to work with. He was very patient in explaining all the details regarding the new Camry we were looking at. Once we agreed to buy the car, he even told us to come back and he could continue to answer our questions on how to use the many functions of our new car. Being seniors, we especially appreciated that offer and did return for his gracious help. Over all we had a very enjoyable experience and feel at home at Toyota of Marin.
BUYER BEWARE!!! – started by searching for used cars online. I found a car that I was interested in at Toyota Marin. I indicated my interest via an online form and I received a call from them immediately. My husband and I went to see the car over the weekend. First of all, the used cars are posted for sale on sites like Auto Trader before they have been inspected and serviced and cleaned. So we found ourselves looking at newly traded in vehicles that still had not been serviced and cleaned including the car we were interested in which had obvious cosmetic problems that the picture didn't show. The sales guy listened to what I was looking for in a car and he steered us to a used Volvo. It looked like it had been taken care of and he assured me that they don't trade in lemons and they don't sell them. He assured me that the vehicle would be fully inspected , that it was guaranteed and they would repair anything that they found that would be a problem and we would get a report to indicate what they found and what they did fix and what they didn't fix and we could look at it before taking the car off the lot. We never did get that report. He assured us that they check carfax and that they are a dealership with integrity, offering a 3 day return although I can tell you now that 3 days usually isn't enough time to discover the problems that you will inevitably find if you buy a used car from Toyota Marin. When there was some problem with financing, they tried to steer me to some crappy little car that had nothing to do with my original needs and when I said okay, thanks but no thanks and began to leave, he had me wait and suddenly they were able to finance the car. I wish now that I had kept walking.
They kept the car for the inspection, cleaning and service. When my husband picked it up, he was not given the carfax report nor was he given the inspection report. A week after we got the car, the check engine light went on. We brought it back and Dennis in service sent it to Volvo of Marin and repairs were supposedly made. We never received the diagnostic report from Volvo. However, since the repair was covered, we figured that was it. However, 6 weeks later, the check engine light went on again and the car was bucking and stuttering. We were told by Toyota of Marin to go to the nearest Volvo dealership since we bought a warranty from Toyota Marin that would only be honored if we went to a certified dealership. Volvo in Walnut Creek told us that all five ignition coils were cracked, one badly, and they highly recommended replacing all five ignition coils and the spark plugs. The spark plugs? Toyota of Marin was supposed to do an inspection and tune up and replace everything basic like oil filters and spark plugs. And yet, there we were having to replace the spark plugs along with five very obviously cracked ignition coils. When Volvo called our Warranty company, they refused to pay for the repairs.
So not only does Toyota Marin sell lemons they also sell useless and bad Warranties on used cars. So far, the repairs have cost us 900 dollars plus 90 for a rental. Our awesome finance deal? Our car payments are 350 dollars a month. When I called the General Manager of Toyota of Marin and left a detailed message of what happened, he never returned my call. The sales guy, a floor manager in the used car division, Jordan Sanchez, returned my husband's repeated calls five days after our initial call to tell my husband that it's just "normal wear and tear." Normal wear and tear on a car we have had for 6 weeks? You don't get five cracked ignition coils after six weeks of using a car. Every service person who we have talked to from Svennsons to Volvo in Walnut Creek to our local repairman in Lafayette all said that's bogus. They have all said we got screwed. So avoid Toyota of Marin.
DO NOT SHOP AT TOYOTA MARIN!!!!!
Polite, no pressure Salespeople – Polite, no pressure from the salesperson (Bodhi) to purchase. I would highly recommend Bodhi to others.
Super Salespeople – We went into Marin Toyota and Jonathan was there to help us out. He was super, gave us a good deal on the car and was very fair. I had never been to this dealership before but will be recommending it to my family and friends.
Friendly and Personable – Marin Toyota is a friendly, clean and efficient dealership. Robin was incredibly personable, easy to work with, and made me feel totally taken care of!
Expectations Met – I came to the local toyota dealership because I like Corollas and was looking to buy a new one. I requested an appointment with an older salesperson and I got exactly what I wanted. I told him up front that I didn't want any pressure to purchase any extra benefits and he was curteous and respected my request - I felt no pressure. All of my highest expectations were met.
Great Service – I was referred here by a friend and was impressed by the service I received. My car was ready for pick up when I arrived, and the staff was very knowledgeable when I asked question in regards to the car. Everyone was very friendly and I left happy.
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