Boston >Automotive Sales & Services > Adventure Vehicle Rental
27 Harvard Ave, Boston, MA | Directions 0213442.354845 -71.132695
Neighborhoods: Allston, Allston-Brighton
poor management – Having to deal with this company's 'clerk'/ 'phone answerer person' has convinced me never to rent anything from these folks.
When trying to resolve the most recent issue, the clerk would not give me the name of the manager or the owner so I could deal with someone with authority to satisfy a customer complaint. My request to speak to an owner/ manager was met with defiance---like he makes the decisions. His next comment was speaking to them will get me no satisfaction either....maybe/ maybe not, but I'll take my chances. Never did receive the phone call from either....I doubt they got the message from the great communicator.
Their representative was not the most effective communicator and rarely exhibited any compassion for 'their' renting faulty equipment. Blames only the rider/operator for the scooters lack of performance.
This person could not see the forest for the trees and I'm certain has been brainwashed to believe the customer is never right.
Based on my experience I can see a fatal accident happening and they take no responsibilty for old, faulty equipment. I see persons stranded with no clear instructions about what to do with the poorly maintained scooter. Their 24 hour service with a fax number is hilarious!
I believe the City of Boston authorities need to review this business, their business practices and their business license to rent products to the general public.
ADVENTURE – Wow, not sure about the other reviews? maybe you caught them on a bad day? I rented from them a few times and I never had an experience like the ones below. Actually, I rented from Adventure before I ended up buying my own scooter (which I love :-) )
My question to the two below is do you guys even know how to ride/operate scooters? I read one person say theirs caught on fire??...uh, yeah sure maybe if you lit it on fire or totaled it. These things aren?t exactly cutting edge technology here it?s just a simple combustion engine. People are talking about these failing on their ?trips,? these are scooters people hello! NOT made for extended ?trips? they?re made to shoot a few miles around the city. Jeez
please don't rent from here, you'll regret it. – I walked into this place with nothing but the best expectations---why, I'm not really sure. I guess I was just excited to rent a scooter. Regardless of my initial excitement and trust (my mistake for being a naturally trusting person), I walked out of Adventure Vehicle Rentals wanting to seriously injure something; really, it'd just be retribution since my friend and I nearly died on those scooters. It's not that we were inept at riding them, by any means--I'd say we were damn good for having them stall out on us in the middle of busy intersections and not restarting along with blinkers not working. Granted, our scooters didn't catch on fire like the entry before this one, but when we had to have the scooters TOWED back to the place in the middle of the night because they wouldn't start (due to faulty equipment and just a completely unreliable service all around), we were refused ANY sort of reimbursement and even blamed for the problems, which was a real hoot. We were told we should have called the place (mind you, this is at 9:00 pm. They close at 7) because they have some hotline where someone would have answered and helped us. Funny thing about that---they gave us NOTHING with their phone number. The receipt did have a phone number...a fax number. I'm not sure about you, but when I'm stranded in the middle of a busy intersection, I'm not really sure how to use a fax machine. Call me stupid, but I'm just not sure how that works. The manager was a massive butthead and was completely condescending. I'm not a very angry person, but after that whole episode, I was livid. The other people who work there are nice though, and I'm sure they're embarrassed that they work for a moron.
Hazardous Scooters, Horrible Customer Service – DO NOT RENT SCOOTERS FROM THIS PLACE!!!!!! Or anything else for that matter....
We had the unfortunate luck of choosing Adventure rental for a weekend scooter trip. The scooters were all beat up, most of the electronics (ie: gauges and electric starters) didn't work, and they all had cracks and dents on the bodies as if they had been in multiple accidents.
For the first part of the day they ran decently, but then on our return journey one of the scooters CAUGHT ON FIRE. Luckily we were close to a gas station and were able to extinguish the fire, but we were completely STRANDED. They have no emergency number to contact them after hours and no message machine to let them know if something goes wrong. We ended up having to push the scooter 3 miles to a safe location to be stored over night (You aren't allowed to ride them after dark).
As if that wasn't bad enough, the next day when we tried to resolve the situation they told us it would be $200 to pick up the scooter and on top of that they charged us for an EXTRA DAY rental because it took us so long to get their broken scooter back to their location in the city. The manager was extremely rude and uncompromising and in no way was willing to help us out.
This is a terrible company that has no consideration for their customers and if you choose to use them you are taking a big risk. If anything goes wrong they will screw you!!
We rented a Motorhome and it was AWESOME!! – My family and I rented a motorhome from Adventure Vehicle Rental this summer and it was the best vacation. The customer service and motorhome was excellent and we took it all through new england and had a great time! We are definitely doing this every summer and we might rent one for the Patriots game!
Great Service and New Scooters! – I recently rented a scooter from Adventure Scooter Rental in Allston and I was nothing but satisfied. The scooters were brand new and the customer service was excellent. It was the perfect way to get around the city!
Editorial Review – Local car rental agency carries a wide selection of vehicles, specializing in motor homes, SUVs and vans.
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