16615 Se 18th St, Vancouver, WA | Directions 9868345.607757 -122.500849
Neighborhoods: Fisher's Landing East
Great Fun and Celebration! – I recently visited Big Al's to celebrate the local high school's boys district championship for Union HS. What a great time! The players and "minors" partied up in the restaurant while the adults gathered on the bar floor away from the teenagers. Good food, good drinks, and great atmoshpere. It was a night filled with great fun and I wanted to say kudos Big Al's for a great place to celebrate!
Big Al's Family Bowling not much on Customer Service!!!! – We decide to drive to Vancouver from Tacoma for a Sonic burger (they are some of the best). We decided to look up something else to do while in Vancouver. We decided to go to Big Al's for some family bowling. We was impressed with the building, it's very nice, walked up to the counter to be put onto the waiting list for a bowling lane. They told me it would be about 30 minutes and gave me a pager (like the ones in a restaurant). My husband and I checked out the lounge while the kids checked out the aracade. It was very nice atmosphere. We waited for about an hour and still no page, I went up to the counter to see what the problem was. The girl at the counter told me that they forgot to put me on the list and it should be another 10 minute wait. I told them No Thanks and we was about to left when I decided to talk with the manager. I found the manager and told her the problem, she said she was sorry and next time we were in, she will get us on a lane right away. Now she didn't take our name or even asked our name. I wouldn't go back just for the lack of customer service. I understand that you can get busy and mistakes can be made but it's important to fix those mistakes.
Lots of employees but terrible service – Currently league bowl at the facility but it will be the last season I do so. Our team is moving to Crosley next season. Beautiful place but the service couldnt be worse and the prices for drinks and food are quite high. Not a good value...
Avoid All together – too expensive, poor service! I went when it did not appear to be busy but it took forver to recieve any service.
Ok place to visit but not the best. – I recently visited Big Al's for the first time with my family. Overall the facility was clean and inviting but the service was very, very, very poor. When I approached the front desk I overheard two of the employees (one appeared to be a manager of some sort) conversing and using foul language. I do not believe they realized I heard this but I think that is very horrible customer service and poor judgement on their part to not realize that there were people waiting to be helped. The bowling was fun, but a little pricey. My daughter loved the arcade. We ordered pizza and it was very tastey. I think that overall Big Al's could be fun but I think the management should be more on top of their game with their employees and themselves.
A great place! – After my very first experience at Big Al's I know my family and friends will return time and time again. The managment was the best I've dealt with in years, and had the mechanical issue resolved on my lane promtly. My family and I came in last Monday and purchased the family four pack, I was surprised at what a steal it was for $49 we got two hours of bowling with shoes included in addition we also got delicious pretzels and my husband was very excited to know they carried his favorite orange soda. I had heard Big Al's had music playing along with videos I was a little on the worried side that it would be a little much for my seven year old daughter, but it was all very tasteful. After we had bowled for two hours my daughter wanted to play in the arcade, we confronted the girls at the front desk and they were more than helpful getting us set up over in the arcade with fun cards. The front desk even gave us a bounce back coupon for the next time we came in, so I know that I will be back soon. I highly recommend bringing your family to Big Al's for a night of fun.
Worst Customer Service Ever – Big Al's has the potential to be a really great place. The atmosphere is great, there's lots to do, and the food I tried wasn't too bad. My problem, though, is that any time I require service from the front counter (questions, paying for bowling, etc) I end up waiting anywhere from 5 to 15 minutes for something that should take a maximum of three minutes. The employees who work at the front desk are really good at pretending I'm not standing there waiting for help, and they are not at all personable or friendly. And oftentimes, there will be three or more people behind the desk with only one person helping customers (to clarify - customers are the people waiting patiently to give this establishment money in order for it to remain in buisness). I emailed Big Al's about this not too long ago and never received a response. So I assume the management staff doesn't care at all about the lousy service. But I see that someone in charge there is good at responding to comments on here... so maybe someone will take notice.
This is a place where I'm willing to pay higher than average prices just because I enjoy the atompshere, but because of the terrible attitudes of the employees, I will no longer support a business that promotes a terrible customer service policy.
Thank you for your comments. We sincerely apologize for your experience. We do take all comments to heart and will put actions in motion to resolve these issues. Recently, Big Al?s hired a corporate trainer whose sole focus is customer service. Training for our front desk staff will be a top priority. Again, we truly apologize for your experience and hope that you will allow us another opportunity to serve you.
Avoid Period – Please be aware that this place has a horrible customer service management.
I was denied access to the Pool area since my driver license was expired 4 days ago. My driver license shows that I turned 31 years old four days ago. I understood that this is the rules and I had to provide another valid ID.
I provided a Federal Picture ID which is widely used in government agencies but the bouncer said this is not an acceptable ID here.
To make the story short, He called the Manager who said the same thing "you are not allowed in this area since you don?t have a valid driver license" .
Since I'm aware of the laws, politely I asked them to call the cops to consult with them. Once i said that they turned to be really nasty and rude and asked me to leave the whole store. I did what they asked me to do and waited for the cops outside the premises.
When the cops came I spoke to both of them and they were extremely surprised of how poorly managed this place since my federal ID picture is a valid picture ID even more powerful than my driver license.
To not make things worse since I had 20 friends from church with me, we just decided to leave the place in peace.
The waitress who seated my friends was extremely mad since she served us many times. and she couldn?t believe the bad treatment of the management and the bouncer.
Just a little advice to the owner of this place, It is your loss not mine that you did not let me in to your place today. Please educate your employees or hire people with better common sense.
I understand if I had just turned 21 how critical this might have been but to be off by 10 full years shows nothing but pure bad management or just you are hiring people who have racial issue since I was speaking a different language with my friends.
I would never go back to this place neither will over 40 guys and girls from my church who used to hang out there weekly.
We appreciate the concerns and feedback from our guests. Big Al's is a family entertainment facility that caters and services guests of all ages. Because we are a family friendly facility, we have instigated tighter rules and regulations with regards to liquor in order to provide a safe and clean environment for everyone who visits. We work closey with the Washington State Liqour board and Vancuover police to ensure this experience for all our guests. Every guest at Big Al?s is required to present a valid United States Driver?s License or legal form of identification in order to drink alcoholic beverages or enter a restricted area. We do hope that you will visit Big Al?s again and enjoy our facility.
Best Place for fun times! – This place has it all great Sports Bar for all the games, lots of bowling lanes, huge arcade! All the servers are extremely nice and the entire staff is very helpful with everything! Big Al's is the greatest place for a whole night of fun!
Best Burger & Drinks!! – To all of you who are interested in going to Big Al's I would highly suggest in doing so! My family and I are so excited to finally have a place for entertainment not only for our kids but for ourselves too! Now instead of driving across the river we have a great place to go here around home. For the high quality and wonderful arcade, lanes etc. everything is priced well, when you compare it to other entertainment facilities and the food is wonderful. If you are a first timer Burger Love is an outstanding choice and they have the best fries in town! If you like to drink they make one of the best martini's and the staff is lovely. I know hold meetings there for work, which is really nice if you are looking for a quiet place during the middle of the day to hold a staff metting. One of the best things is the wait is not as long for the lanes as it was when they first opened so our kids just love it and so do we!
Thanks Big Al's :)
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