Chicago >Pet Services > Houndry
3945 N Sheridan Rd, Chicago, IL | Directions 6061341.954012 -87.654384
Neighborhoods: North Side, Lakeview
Unprofessional!! – My partner and I have been getting our Wheaten Terrier groomed by Chad for about a year and have never been fully satisfied with her cut. We like her cut with the traditional Wheaten taper on the legs, but a puppy cut around the face. Although we don't like the "show cut" on her face, which includes a fall that obstructs her vision, we don't like her face cut super short. We opt for something fluffy and full around her muzzle. Having explained this to Chad, we usually say "remember, don't cut her face too short" when dropping her off.
On several occasions, including the most recent grooming, Chad has had a hard time understanding this concept. He sheers the top of her nose and between her eyes down and cuts around her long muzzle until she looks like a weasel - the exact OPPOSITE of what we requested.
In our most recent encounter, I called and made and appointment for a full-groom, haircut, bath, nails, etc., and my partner dropped our dog off and returned home. I then asked him to call Chad and remind him, yet again, not to trim the face to short. Somehow Chad took this to mean trim ONLY the face, an absurd and non-sensical misunderstanding. We picked up our girl and her face was cut but the rest of her fur was still 4 inches long, making her head appear far too small for her body.
Confused, I called Chad the next day and said that her body was left long and inquired as to why. He proceeded to argue that my partner asked that only the face be cut and as a result he charged him 60 dollars for a trim rather than 75 for a full cut. Chad said that he could cut the rest for another 60 dollars.
Frustrated by a year of unsatisfactory service, I called around for open appointments at other groomers to fix Chad's mistake. But, each groomer assured me that any groomer would gladly fix this error without charge, and that Chad should do the same. Unable to secure an appointment elsewhere on such short notice, I hesitantly returned to Chad, who trimmed her body (without the Wheaten taper on the legs) and sheared her face once again.
When I picked her up, I asked that I be able to pay the difference, 15 dollars, for a full groom, but that I not be charged twice for an error on his end. He then proceeded to yell at me about how there was constant miscommunication and that this was not his fault. I told him that I was in the room when my partner asked him not to over trim her face and anything else he heard was clearly his own error. He then proceeded to lie, telling me that he was frustrated with my partner, whom he typically deals with, because he is always dropping our dog off hours too early and demanding walk-in appointments, when in fact my partner has merely asked Houndry staff whether it was okay to drop her 15 minutes early to which they obliged, and merely asked whether he had any walk-ins available, to which Chad obliged. My response was, if you can't take the appointment, simply say so. Don't take the appointment and then get angry at us later.
When I informed Chad that we would no longer be using his services he told me that I should speak to which ever groomer we decide to work with because although he has never had a difficult time with me, when he speaks to my partner, he "just stands there, like aduhhhhhhhh," mocking my partner as though he is dumb. I said "please do not mock my partner, that is beyond rude. Just charge my card so I can get out of here," to which Chad responded, "I sure can charge you, the full 75!!"
I have to say that I will NEVER return to the Houndry for any services. I cannot understand how ANY business owner could conduct themselves in this way.
Great Dog Day Care – We tried several other dog daycares in the city and this is by far the best we found. Friendly staff, nice facilities. And I'm a fan of the cage-less boarding which I think is less stressful for the dog.
Not much selection – There is not a whole ot to choose from in this shop. It has a ton of potential but I live in the neighborhood and I never recieve anything from them as far as discounts or ad's. I prefer traveling a few blocks away to 4Legs...now that is a pet store!
Very Happy with the Care and Attention at The Houndry – Excellent facility! The staff is really friendly and well informed about dog health and behavior and the facility is very clean. My dog participates in daycare here a few times a week and when she comes home, not only is she happy and tired but also she doesn't stink - unlike when we've used other places in the past. I know she's in good hands and having a blast while at The Houndry because she gets excited every time I mention the name and she's happy when I pick her up. Thanks for taking such good care of my baby!
Great Boarding! – We have used The Houndry for boarding several times. Bailey was treated like the queen she thinks she is. Wonderful facility for playing and having fun with other dogs. The staff is very attentive and Bailey always came back healthy and happy. We'll definitely be back!!
In Response to Another Fake Review – This is Jack Stanley, Owner of The Houndry. "ONENEVER" has chosen to give us a 1-star review without ever using our services. According to his other review, "his guy" is actually "his girl", a Maltese named Jill. But he's probably just confusing his fake CitySearch identities. He claims to have "found his place" at Pooch over a year ago, so why the sudden urge to review us? And if their services are so good, and you're so happy, then why do they only deserve a 3-star "Average"rating? Here is why: this is merely the latest in the continuous pathetic attempts by another facility owner to manipulate review sites to create a facade of quality for his own business and steer unknowing dog owners through his doors. He is correct in saying that dog owners should look around--we always encourage people to check out their options for dog care. There are a number of quality dog care providers in Chicago, he just isn't one of them. If you use review sites as a guide, be warned that you should look closely at what you read. Be very suspicious of any business that receives clusters of glowing reviews, most often by "clients" for whom this is their first and only review. Especially when they are supposed long-time clients. The advantage to Yelp is it allows messaging between reviewers, meaning you can contact other Yelp users for real feedback and opinions. Not so here. Also, CitySearch openly encourages businesses to offer "financial incentives" to clients who post positive reviews, a practice we find questionable and in direct contradiction with the purpose of an objective review site. Finding proper care for your dog is extremely important, and we always recommend that people talk to other dog owners who have first-hand experience. We greatly appreciate how our clients willingly spread our name through word of mouth--The Houndry staff work incredibly hard to provide the best dog care possible, and we will always strive to improve.
Not Happy – I saw this place, nothing exciting. Dogs are upstairs all day in a room. No windows or out time.
I'd check out others before I use this place.
nice on the outside, too small on the inside – I am a former costumer.
I do agree that the owner (Jack Stanley) and the staff are polite. Unfortunately, the place is relatively small and the doggies are packed in on their busy days which creates more opportunities for the dogs to scuffle. There have been several incidents where dogs went home with punctures.
Also, as polite as the staff is, they are young and inexperienced. Swearing at the pups is common, sometimes I could even hear them.
The place could be better with a mature staff and better management.
Fantastic Cage-Free Dog Boarding – This is a wonderful place, staffed by diligent and knowledgable people who go the extra step to make sure your dog is cared for properly. I have 2 dogs, one who is social but very attached to me, and one who is extremely afraid of people and not really into boarding/day care of any sort. After touring 8 other boarding facilities throughout the city, this was the only place I could leave my dogs without fear that they would be lost in the shuffle. While I was away, the staff not only took my calls every day, but they were always patient, honest and I could tell that they really were concerned for how each of my dogs was faring during my absence. The dogs came back smelling and looking great. I would recommend this place to anyone and everyone who has to leave town. If you board your dogs at The Houndry, you can be assured that they will be well-cared for and loved while you are away!
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