Kennesaw >Household Appliances > Brandsmart Usa
3305 Busbee Dr NW, Kennesaw, GA | Directions 3014434.028414 -84.572311
Worthless Extended Warranty, Even Worse Service – I bought the extended warranty on my Frigidaire dishwasher 14 months ago. It stopped working in September. They first set me up with a TV repair shop that did not know how to repair dishwashers. I am now 1 month out, 2 service providers, 2 no-shows, 3 actual visits from 2 different technicians, and 2 replaced parts later and guess what? The dishwasher still doesn't work. The "customer no-service" reps at the warranty center and the store manager, Slim, have been condescending and unhelpful. They have already spent more on repair costs than the dishwasher is worth, but continue to refuse to replace it. In what universe does that make any sense? I remember the salesperson giving me a speech "that with the extended protection plan we will either fix your appliance or replace it." I guess that the extended warranty works great as long as you never need it.
If you get the warranty, expect phone calls. – I like Brandsmart, I really do. I like how electronics are not only cheap, but you can haggle with them to get them to lower their prices. Brilliant!
Here's what I DON'T like about Brandsmart. If you get a warranty for your new appliance, it usually lasts a few years. Once it's up, they call you to try and get your to renew said warranty. And they call and call and call. Even if you tell them "Do NOT call me any more, I'm not renewing that warranty" they keep on keepin' on. I've gotten phone calls at 8am and 9pm, on the weekends and during work hours. I know you can expect this to a certain degree with any kind of sales these days, but bc of this harassment, I won't buy from Brandsmart again.
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