Spas >Renew Image Salon & Skin Care Medi Spa
5435 Kenwood Rd, Cincinnati, OH | Directions 4522739.168127 -84.386488
Monday through Saturday 10:00 am to 6:00 pm By appointment only.
Heather had always done a great job on my hair and I have a really hard time finding someone to cut it properly! She also does amazing massages and facials! The new salon location at Kenwood is beautiful as well. Definitely go see Heather and the other ladies at Renew for a full spa day or just single services!
Amazing Salon! This place is a lost gem! The staff was warm and welcoming and I left looking like a whole new person! It is comparable to the area with a hidden oasis location! I will be back if not just for the amazing conversation! J9 gave me the best color and cut I have ever had and Heather got me started on a great facial routine I am already seeing results after only two weeks of use! GOODBYE DARK SPOTS. Very satisfied!
Brooke is Fantastic! – Brooke has been my stylist for the past 5 years; I am addicted. She has the knowledge, talent and passion to make my hair look amazing. Her cuts are as great as her coloring knowledge. My husband, friends and coworkers always compliment me on my healthy, shiny hair and my cute haircuts. I always feel beautiful and sassy when I leave the salon. Thanks a million Brooke!
Superb! – I am a very picky person when it comes to my hair and skin care. I read a lot and know what to look for in services that are right for me, but have noticed that most of the salons or medical practices that offer these services are more conserned with overselling me, than actually customizing services that are right for my wallet and lifestyle. I have also lived on the east coast and on the west coast and can compare beauty services based on whether or not they keep up with the latest trends. I also expect to have someone who has been doing hair more than 5 years to do my hair insteard of someone right out of beauty school! When I called Renew I spoke directly to the owner and she explained to me that all the people that work at renew take care of their clients personally and that she would refer me to the person who specialized in the service I wanted. I booked a free consultation with Heather Hunt, (the owner) who is an image specialist and we came up with a program to address not one but several of my concerns. I ended up recieving hair cut and color, microdermabrasion and airbrush makeup application in one afternoon. I was ready to go out that evening feeling much more confident about my appearance. I haven't had a better experience in years and I did not feel ripped off when I left... I felt like I got a great deal and I know I did because I checked around for prices. I was waiting for something to go wrong and it never did. They offered me water with strawberries and asked me how I was doing every now and then to make sure I was comfortable. I loved the atmosphere, not pretentious, but very down to earth and the results I achieved were amazing. I got comments on my look for weeks after about how beautiful my hair looked. I would recommend everyone at Renew to all my associates because they pay attention to details. Thank you to Heather and her staff at Renew, I will never go anywhere else!
Great place for amazing hair! – Everyone at this salon is friendly and enjoyable to be around. The stylists who look at your hair take the time to make sure everything is done correctly and in a timely matter. They work along side you and make sure everything they do is comfortable and whats best for you! I would recommend Renew Salon and Skin spa to any and all of my friends!
Excellent Service – I was a client of Heathers about 10 years ago, however I moved away but a few years later moved back and didn't know where she was working. Just recently I was told Heather had a salon and I looked up her website and made an appointment. I really like the online scheduling because it is very convenient for me and my busy life. What I like about Heather is that she listens to what you want not what is popular today. For years I avoided salons becasue they only like to give you that "popular cut or color", not what you are asking for. Heather gives you the cut that you are looking for and that frames your face and works for you; not for her. I always get the cut that I am looking for from Heather and that is why I continue to go back to her.
Just recently I decided to change my naturally blonde hair and give it a different look and go "red". I was a little nervous at first, but Heather helped me by taking the color up a little at a time till I eventually had that color I was looking for. I am very happy with the new color and everywhere I go no one believes that I am a natural blonde. They say the color looks like a real redhead and that my skin tone looks great with the color. I will never go anywhere else but to Heather because she gives you that personal attention and really cares about what you want.
EXCELLENT SERVICE! – I am a busy pharmacuetical sales rep and travel a lot. I found Renew online searching for esthetic services in west chester. I am frequently called on to do sales training and tv appearances so needless to say my image makes me more money. Heather Hunt is excellent at what she does, I appreciate her concern, she even came in for me on her day off (because I had to fly out last minute). I will definately recommend to all my friends and family.
Do Not Bother Continued – A good 2-3 weeks went by, when Heather realized she missed our appointment. Heather called me, I then took the time to explain to her that I was very unsatisfied with what I have gone through to even be able to set up an appointment! She asked me how I heard about her and told me that she runs her office like a practitioner's office...( well I know that if I attempt to call my practitioner, M-F, 8-5, there is ALWAYS someone there to pick up the phone.) I then explained to her that I have reached the point of not wanting to even deal with the headache of coming in there, and that I was troubled that I had a gift card to use and reached the point I didn't even want her services and just wanted face value for the gift card. Until Heather, realized, that I had a gift card ( for a very significant amount) did she even seem remotely interested in how I felt about my experience with her business. I told her I would have to call her back to discuss it further with her. So when I was able to call, I attempted and again I reached a recording! OK so I am completely over trying to communicate with Heather.
My boyfriend who purchased the gift card for me and had witnessed my attempts and even went to the online appointment, decided that I should not give into Heather's complete lack of being able to run a business. From that point my boyfriend has been trying to communicate with Heather about not being able to redeem the G/C for any services, therefore we would appreciate the monetary value of the gift card back, considering the G/C write “to be used as cash”. Within the fist conversation of the two of them she said that the G/C was only good for 12months and we are out of luck and should have used it sooner... (well, according to ACT # 1349.61 of the General Assembly of The State of Ohio, a gift card has to have a MINIMUM use of 2 year and if no expiration, identical the one we have from Heather, than the value is good w/o fees until we redeem it.). Heather, defensive and upset, willing agreed to accommodate our needs and was willing to exchange the G/C for it value but needed time to look into the exact amount, and we were to do the same on our part. We found the purchased amount that same night at our bank and as discussed with Heather she would call us back at he end of the week to comply with the amount.... WELL to our surprise Heater never calls. We attempt to call, leave messages, and text her, only leading to stopping into the salon, where Heather is not. His visit lead, to a conversation with Diane about our troubles... Diane said she would make the attempt to call Heather to see what was going on. Again we wait... only leading to more messages left for her and another follow up visit from us. Surprise Heather was actually there, where she then went back on her word and said that she did not have authority to refund the whole amount and suggested that I use my G/C to other people as a gift or use it, we refuted that we were unhappy and she had already agreed to do the monetary exchange. She then said she was unable to refund the whole amount and if we wanted the other half we would have to talk to her Husband, who apparently owns part of the business. As if this hasn't gone on for long enough!
So my boyfriend made the call to Heather's, Husband, David, and explained our side of the situation. Where he seemed unaware of how, Heather no-showed on us, and the difficulties we have had with the business. From that point David decided that he still needed time to consider redeeming the other half of the G/C money. Yet again... 2 weeks have gone bye where David now does not pick up the phone or return messages left for him!
Please DO NOT support Heather Hunt and her failure of poor business procedures!
Why Bother GO SOMEWHERE ELSE! – Lets see where should I begin... I heard about Renew Image through friends and family. I then decided that I wanted to take part of some of the services that Heather offered at the salon. Shortly after my discovery I received a gift card for Christmas to use at Heather's salon. I made my F&F aware that I had received a gift card from her salon and was looking forward to using it and asked what they recommended, following there recent service they had, they really didn’t have much positive feedback to give me. I decided that I still wanted to find out for myself and would continue to make use of my gift card.
From that point, now a year ago... I made several attempts to stop by and talk to someone about the services, to my surprise Heather is nowhere to be found, and the other associates were clueless to what Heather even offered and could give no more information than the salon's phone number to reach Heather. Moving on... so I made a few different phone calls to the salon, which DON"T expect anybody to ever pick up, it is merely a voice mail you get all the time that only offer's Rod's & Diane's personal phone numbers to reach directly. Heather's direct number is obviously unavailable and you have to leave message... WELL, that is if you are even able, and don't get a FULL MAILBOX recording like I did the several times I called to leave a message.
So after the well wasted attempts and my personal time being wasted trying to reach someone to talk to about he services or even set up an appointment, I decided to go online and make a consultation for myself and boyfriend, that requested services to actually be performed during the same time for the both of us. We were trying to make use of our visit because we live a great distance away. After the online appointment was made I then followed up by finally being able to leave a message that stated I filled out the online appointment and would be in as expected. Well then it came time for our appointment. We both showed up about 10 mins early, nobody was there to even greet us at the door so we took a seat until someone walked to the lobby. Rod walked up, and asked what we were doing, I replied to him that we had made an online appointment for Heather. Rod told us Heather was not in and we were more than welcome to wait to see if she would show… did not sound too promising. Diane, the other associate also had seen us and had mentioned that one of them would call Heather to reach her. Well a good 20mins after our appointment time, we decided to leave. At this point in time I completely regretted my confidence that this visit would be pleasant or remotely relaxing.
Fantastic at everything that they do!! – From the ease of making an appointment to the personalized attention that you are given from begining to the end of your appointment, you can't go wrong with Renew! I have been going to Renew for 7years and have recommended Heather and her staff to countless people that have all been nothing but happy with their service. Renew is a gem of a salon and skin spa!
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