2116 East Southlake Boulevard, Southlake, TX | Directions 7609232.941002 -97.117807
Tue-Sat 10am-6pm (lunch 2-2:30pm)
Not worth the trip – Lose the receptionist with the attitude, ASAP. I am so disappointed with the service at the Threading Studio. My mom and I have been customers for about three years and will not be returning to the Threading Studio.
Whenever I'm in town, my mom and I would head over to the Threading Studio to treat ourselves to brand spanking new eyebrows. We've loved Sunita, and the slightly pricier services were always worth the trip due to her abilities. That being said, our recent visit with the Threading Studio was a major disappointment.
The receptionist was incredibly rude. When we arrivced as walk-ins, another lady was threading for the day, so my mom inquired as to when Sunita usually comes in for the week. The receptionist was very short with my mom, said she didn't know and that we'd have to call to find out and Sunita only takes customers by appointment now. Ok..that's fine.. but why the bad attitude when asking a simple question regarding potential business? She kept insisting my mom try out the present lady, saying Sunita wouldn't mind. Considering that we're paying, we might mind who we go to.
Snooty receptionist drawls out "Oh, and you DO know we don't take credit anymore". Yes, we do. The large sign on the wall and the emails weren't hinting enough? Another customer pipes up saying they would have to leave and get cash, and she quickly says "Well, just for today it's okay, but for the future we don't". Well, I wonder what she would have said to us if WE tried charging it. We paid with cash almost every visit.. and if not, we used debit.
One star for the lady who did my brows. An average job, I'm not unhappy about my brows but it just wasn't as good as Sunita's. She was very polite. Another star for the good times with Sunita. Sorry ya'll, but we'll be taking our business elsewhere.
No privacy, impolite and ineffective – Do you like an audience when having hair removal done? If "yes," this is the place for you! This is "fast food drive-thru" style threading. Done in a small glass office, door open, with clients 3-5 feet away.
Threader criticized my brows in front of clients and cleaned up the existing shape. I could have done that at home. No design, refused to arch brows or do upper lip. I had an appointment, but I still had to wait behind several other ladies. When she was done, there was very little difference.
I've gone to threaders for years. My experience is that a threader performs services privately and suggests the best brow shape. Then the threader works quietly, quickly and without interruptions. I did not have that experience here.
After "finishing" in front of 5-6 strangers that I hope to never see again, I decided to relax with a manicure. The male nail technician advised me that I had "a lot of hair on my upper lip." It's not enough to disregard a scheduled appointment, give no privacy, and then refuse to do the services. Nicole Day Spa / Threading Studio literally adds insult to injury. When the spa isn't sure if you're "before" or "after" threading services....that's bad.
I got in my car and drove to another spa and that threader had no problem quickly, professionally, privately and most importantly, completely threading.
Waste of my time and money. The worst experience at a "spa" ever. Unprofessional, incomplete, impolite and lacking in privacy completely. Her clients seemed to like her a lot, but I didn't like anything about this experience.
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