Selma >Auto Dealers > Gillman Mitsubishi of San Antonio
16044 I-35 North, San Antonio, TX | Directions 7815429.584238 -98.302436
Dont Trust the salesman and get everything in writing – The sales people are snakes. They will say they will add anything to a vehicle but in the end will not follow through. I recommend any buyer purchasing from them to make sure all equipment and extras are added before purchasing the vehicle.
Worst dealership in San Antonio – This dealerships service department is lying, deceitful, and in-competent. I originally brought my 08 Eclipse spyder in for warranty work back in Dec 2010. I have had to deal with this in-competent company for over 7 months. The reason for the visit was because the inliner to the convertible top was falling down and I was getting two holes in the outer top as well.
So the dealership put in for warranty work into Mitsubishi in Dec. Finally in February I was informed that Mitsu approved my headliner. The problem being, Gillman never put in for warranty work on the actual top. So in Feb they had to "re-submit" my warranty work. After a couple months go by again I just call up Mitsu myself to see what the problem was. Mitsu tells me that Gillman never loaded the photos needed and it been waiting for that all this time.
In April i take my car back up there so Gilman can take and upload the photos this time. Within a week, Mitsu approves my top. The top comes in and they take almost a week to change it out. I get the call that my car is ready and proceed to go and pick it up. They knowing did not install the rear seal for the top and there were large gaps where the top meets the car. Ontop of this, they replace the rear window and don't bother tent it as the first window was tinted originally. So they keep the car for another couple of days.
I go to get the car a couple of days later and the gaps are still there. This is when their service tech begins to tell me that these gaps are normal and water is suppose to get into my car and drain through these two drain holes in the convertible compartment. I knew this was BS. I call Mitsu and they confirm to me that Gillman "forgot" to install the rear seal. The rear seal then gets ordered and so does new side seals as when they replaced my top, their mechanic mangled up the side seals.
So Gillman again gets my car and has it for 7 days this time. They didnt even contact for more than half those days. After the 7 days I get my car back. The side seals were replaced incorrectly. This company re-placed something as simple and weather seals and couldnt even do that right. On top of it, they didnt even bother to do a water test to make sure the seals didnt leak. I had to take my car to a different dealership and had to have new seals ordered again and replaced. I also had to have a new inliner ordered AGAIN and replaced. This company is completely in-competent when it comes to warranty work.
Throughout this dealing I had to deal with their service manager Chris Mccoy. This guy is a straight up liar. He would say he called my phone and I would have no phone records of this. He says he left messages but I would have none. I even called Sprint and they verified that I had no missed calls by him. I asked Gillman to show phone records proving that he called me and they did not. I have had numerous emails go back and forth through David Kemp their general manager and he still allowed this disgrace to happen. David asked me to give him a chance to handle the problem and that is when the dealership had my car for 7 days and replaced weather seals in properly causing me to have to get them replaced again.
My complaints went up to Patrick York who also did nothing about these issues. Stacey Gillman was also CC'd on the emails and never responded. After I bought a new car from Gillman and had to go through 7 months of lies and in-competence, Stacey couldnt even tell me she was sorry?? It just goes to show that the lies, in-competence, and lack of caring really does start at the top. I bet Stacey's Dad is rolling in his grave knowing what his daughter and her little in-competent lieing sorry excuse for employees has done to his company.
Very happy with Gillman Honda! – I've been a customer of the Gillman Service Department for 3 years now, and no other service department compares! Richard in the express service is the best. He always has a good attitude and lots of energy! When I drive up he meets me on the drive before I even get out of my car! I only have good things to say about Gillman, and I would not take my car anywhere else!
Great Service at Gillman Honda! – I would highly recommend Gillman Honda Service! I used to go to Gunn and they were not very friendly and would always attach all these fees to my service bill- and nothing was ever convenient. I started going to Gillman and what a difference! All the staff is super friendly- Wanda at the front desk is awesome, and I just love Richard and Courtney in Express service. I am always telling people to take their vehicle to Gillman!
Horrible Service Department – I've purchased two new vehicles from Gillman Honda--2011 Honda Accord EX-L and a 2011 Honda Pilot EX-L. The salesmen were very professional on both occasions, unfortunately this professionalism doesn't extend to their service department. I've had a need to visit the service department 3 times, and during each visit I've been treated very poorly by the service department staff. This deplorable customer service begins at the top with the Service Manager--Tony Strezishar. Mr. Strezishar is very abrasive to customers and his overall demeanor is very condescending and arrogant. I have decided to drive an additional 20 miles and give my business to Honda of San Marcos vice deal with the reprehensible service department at Gillman Honda.
DON'T GET A CAR HERE! THEY WILL RIP YOU OFF. – I got my vehicle from Austin and was told I would only have it for a year, I went one week to pay my payment and the place was completely shut down, I didn't get a letter in the mail saying they were moving or nothing! Then they call and say I'm late on a payment, UH yeah were the hell do I pay at. They left no number no address and then they make me pay late fees. Then they get upset because my payments are always late, well DUH IDIOT I have to mail it to freakin' San Antonio! Then I say its time to turn it in, its already been a year, they say NO. So everything they told me to get me in this truck was a LIE! I wake up this morning and my truck is gone! YEP they repoed it! Ain't that something!!! DON'T GET A VEHICLE FROM THEM, THEY WILL ONLY PUT YOU THROUGH SO MUCH STRESS! DON'T DO IT!
Beware of Scheduled Maintenance Costs – Gillman Mitsubishi of San Antonio charged my wife $550 for the 30k service on a 2008 Mitsubishi Outlander XLS. She was in tears when she called me on her way home. I called the dealership, spoke to Ashley the service writer, then Richie the service manager, who both stated the service was expensive because the vehicle has a CVT transmission and required "special equipment and fluid". I kept explaining that the XLS had a 6-speed automatic, that I was positive of this. Richie kept telling me that as of a couple years ago, "all Lancers and Outlanders have the CVT". After a few minutes of back and forth, he put me on hold. By then I was on the Mitsubishi website, and could see that only 4-cylinders had the CVT. When Richie came back, the story changed, the service was expensive because the dealer followed the "severe maintenance" schedule because I lived in Texas. I answered that the vehicle didn't tow anything, wasn't driven on dusty roads, didn't do a lot of stop and go traffic, that it did not fit any of the parameters for "severe maintenance". He replied that I could go to the other Mitsubishi dealer in San Antonio, that they did the same thing. He also said my spouse agreed to the servicing, and I said all she asked for was the 30k service, nobody gave her an estimate of $550 for the "severe" schedule. His last remark was that it seemed I thought they didn't know what they were doing, and my last answer was if you can't even tell me what transmission is in one of your vehicles, it certainly makes me wonder. That terminated the conversation. I can only hope that I don't have transmission problems, they will probably try to replace the 6-speed with a CVT. That would be interesting.
HORRIBLE MANAGEMENT!!! – I can't beleive how much trouble I had getting management to take care of my problem that they created!! They promised to hold a down payment of $1500.00 check posted Jan 31,2009 They deposited it on Jan 11,2009, which made my bank account over drawn almost $900.00. It took 2 days before any resolution.
And to top it all off when we purchased the vehicle, they din't even fill it up with gas, fix the floor console that they promised tyo do while we were signing papers, and they didn't check the light that was on to show you that the tire pressure was low.
Then promised a $100.00 gas card for our troubles, and guess what you have to register first, pay for your gas yourself, send receipts and vochure then ......within 28-54 days you get your refund: $25.00 at a time!!!!! How F---- messed up is that. If I could I would give the truck back and go somewhere else, I would!!!!!!!
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