Sparks >Optical Goods > Demers Family Vision Group Inc
670 N Mccarran Blvd, Sparks, NV | Directions 8943139.528115 -119.739564
Mon-Fri 9:00 AM-4:30 PM,Sat 9:00 AM-1:30 PM,Sun Closed
I was completely baffled by the amazing customer service i received at my visit. Every single person in the office was exceptional and never once made me feel uncomfortable, rushed, or an inconvenience. I work for a company that works with high profile clients and top notch customer service is an absolute must. Sometimes we tend to get picky with the type of service we receive outside of the shop and expect the best when normally its mediocre. DeMers Family Vision gave me that service I felt was deserved.
Not Very Helpful or Organized – New to Demers I wanted to have my entire family at the same doctors so made an appointment for 4 of us to get eye exams. The exams went fine but when we went to pick frames the experience left a lot to be desired.
Picked out frames got measured and picked out additional features. When it came time to order the frames I was told I'd have to pay the balance before they would place the order. This is the first time this has happened, I've always paid the balance when I picked up the glasses. So I told him I'd pay the balance at the end of the month.
Came back at the end of the month and I had purchased frames online instead of purchasing from them. There frames were way over priced!! First of all they couldn't find my order on their computer or on paper. I know an order had been written up because I was watching him write it on the previous visit. I thought the price I owed would be $240 less, because I had purchased the frames online but no it was $150 more. This was explained away that he must not have understood the insurance.
Needless to say I won't be going back.
same old good stuff – I've been going to this place since 1980 and yes we all miss the Senior Demers but his grandson and his wife are doing a great job and I will continue to go there even though my insurance doesn't cover them because I choose to do my business there.
Great friendly and caring staff... – I was referred to the DeMers' by a close friend and I was glad that I went! The doctor gave me a thorough exam and the staff was very friendly and helpful. I'll definitely be going back next year.
New ownership took over and has brought the practice down hill. Unable to hold the good reputation built from the past doctors, old management and employees that made you feel special and cared for. To bad the past practice is a thing of the past of caring 110% for the patients is no longer. Money is the only thing on the new owners mind and not patient care. Morals needs to be learned by the new owners, but very unlikely. My family and friends were past patient of the "ORIGANAL" practice for over 30 wonderful years with no problems. Sad lost for the Sparks/Reno area when the old practice left. VERY SAD
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