2415 NE 134th St, Vancouver, WA | Directions 9868645.71782 -122.64598
M-F 8am-5pm, Sa-Su Closed
Neighborhoods: Pleasant Valley
Live & Learn About Bad Health Care Pros – My wife and I went to the Salmon Creek location. It is a very fancy building. That should have alerted us but we already had the appointment. We waited quite a while and, when we did go back to the examining room, the exam was done by someone other than the doctor. More about her later. After she left the room, I again waited quite a while. Finally the doctor came in with a huge frown on his face. He gave me a limp handshake without ever looking at me while, at the same time, sitting at the desk. He quickly reviewed the notes the assistant had made and scribbled a prescription. It took him three tries because he was in such a hurry that he could not spell my name correctly. Ironically, if he had slowed down, he would not have made so many mistakes and would have finished sooner. When I saw the visit was about to end, I told him I was a diabetic and specifically wanted to be checked for retinopathy by an MD. He had apparently not reviewed the medical history I filled out. He mumbled something like, "Of course", and gave me the quickest eye exam you can imagine. He pronounced my eyes healthy and handed me the prescription. Even I could tell it included no entry for my bifocals and I pointed that out. He again mumbled something, took the prescription, tore it up the fourth time and wrote one with the bifocal part added. He handed it to me and practically ran out of the room. It is obvious the doctors here are dealing in quantity, rather than quality.
Back to the assistant. While she was in the room, I casually asked her if there were any contact lenses that might be better for me. She replied that if I was satisfied with my current brand it was a good idea to keep using them. That was the whole conversation. When I got the bill, I noted I was charged $30.00 for a "Contact Lens Evaluation Soft/Hard" That will teach me to ask a health provider a question!
There have to be many better facilities in the area. Even if there is only one, I am going to find it before I go back to this place.
RUN THE OTHER WAY! – Took son in for contact lens appointment. He was switching from glasses to contact lenses. They shuffled us from room to room for over 2 hours! They did a glaucoma test, had him look at a few things with and without his glasses and then dilated his eyes. The doctor came in, spent about 10 seconds looking at his eyes and said he was a good candidate for contact lenses. THEY DIDN'T EVEN DO AN EYE TEST!! THEY DIDN'T CHECK HIS EYES TO SEE WHAT HE COULD SEE BEST WITH, JUST ASKED IF HE COULD SEE OK OUT OF HIS CURRENT GLASSES (which were from a prescription that was 2 years old).
Then told us we would have to come back on Monday, because they didn't realize we wanted contact lenses. Their contact lens fitter wasn't there on Fridays. I MADE A SPECIFIC APPOINTMENT FOR CONTACT LENSES! The doctor assured me they would not charge me for another appointment.
They charged my insurance company $280 for the first appointment (and never even tested to see if his current eyeglass prescription was the best for him!). Then they charged the insurance company $150 for a second appointment to fit the lenses.
They then seemed upset that we didn't purchase contact lenses from them. They quoted $60 per box, we went online to justlenses and they are $37 per box. Same brand, free shipping. I called them back to ask if they would meet the $37 online price. They got mad and told me that they needed to make a profit. (as if the online company was a non-profit). I told them we preferred to keep our business local, but they refused to even budge on the price.
My advice, shop around, especially for your children. My insurance company was charged $430 for an eye exam that was incomplete. Then try to charge $60 for a box of contact lenses that can be bought online from various vendors for $35-$40.
We will never go back!
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