Queens >Home & Garden > Nook N' Crannie
29-18 Ditmars Blvd, Astoria, NY | Directions 1110540.776502 -73.911216
Neighborhoods: Ditmars Steinway
This store is one of a kind. Nowhere have I ever seen a charity store like this with such great merchandise and such great service (they deliver furniture cheap).
I wasn't big on antique stores until I discovered Nook N' Crannie - but this store gained my appreciation because it has such unique things. I love the crystal glasses and old stereos I've seen. I highly recommend coming here for furniture, decor, vintage clothes and jewelry. Great place for gifts too.
Honestly, who asks a charity thrift-shop to upholster chairs – Do not let the 1-star negative reviews prevent you from checking out this store for yourself. Visit, look at the amazing selection, and make up your own mind.
I found sturdy, high-quality furniture here at very low prices. Not all to my taste, but I could live with most of it. The staff was very friendly and attentive. I will be furnishing my new place with their merchandise... Just wish I had a larger place so I could buy more pieces.
Please, check out this store, and take what others say with a grain of salt. I don't know of anyone who expects a charity thrift-store to reupholster furniture for them. Upholstering is expensive and should be arranged with someone who specializes in that, not with a store like this. And giving someone 1 star because they didn't return a couple of calls? Who goes in for that kind of drama? Also, if you expect side rails for a bed, and are told they exist, you should insist on seeing them before paying. That's just good sense.
This store will accept donations of furniture and other items in good condition to support its work with the homeless and substance users. Do Astoria a favor and support this shop. It's good for everyone.
(Also, because their prices are so low, you eBay-ers would do well to keep your eyes open for small items that you can buy and easily resell at twice the price or more.)
So very disappointed in their Customer Service – Be careful with this shop. On Friday 11/12/10 I purchased a bed from Elias and Bob and I was told there were side rails with the bed. Unfortunately, they explained the rails were at another site and they would make arrangements to have the rails brought over and they would deliver the bed that evening or possibly Saturday 11/13/10. I informed them I would be out of town on Saturday and if they could not deliver the bed Friday, day of purchase I would be fine with a delivery the following Saturday 11/19/10
11/12/10 No delivery. No call.
11/19/10 call the store at around 2pm and David answered the phone and acted as if he had no idea of the purchase and even went further by bashing his co-workers Elias and Bob. Assured me he would investigate and call back.
Went to the store around 4:30pm and asked for David and it seemed he was hesitant to acknowledge his name yet finally did.
I identified myself and he stated Oh yes, I was going to call you back. (Really 2 and 1/2 hours and no call back!) It seems that there are no slats for the bed.
I stated I had not inquired about the slats, I had inquired about the side rails.
Oh well there are none of those either. If you would like a refund we can do that.
Refund, no I want the side rails.
David: Well I spoke to Justin and he stated there are no rails.
Really because Elias said he had confirmed that there were rails and it was just a matter of getting them over here.
I said to David I was in the store when he called and confirmed it.
David said I don't know because there are no rails according to Justin. We can refund your money.
Do you think maybe they got a better offer for the bed????? Are they tooooo disorganized they can't make arrangements to get the rails. Or is this just an old fashion swindle!
My final response was I want the rails to the bed and not a refund.
I have also been to the store in LIC and there's an air there of judgment. "We are too good for you."
I hope this is read because I am truly concerned about the legitimacy of these stores. Need to do some checking with the Better Business Bureau and also with not-for-profit organizations to obtain some background on these stores.
Antique Customer Service – 09/02: Went to Nook and Crannie and bought an antique chair and asked if they could recover the seat as well as add some cushion. I was told I would have to buy cloth; 4x4 and the job would take 2 days. I noticed a gap in the wood on the chair back and asked if anything could be done about it. I was told that they could do something along the lines of pushing the wood together and they’d also shine it up and it would look great by the time they were done. I paid for the chair plus an additional $75 to have the chair recovered and left.
09/04: I went to the fabric store and all the cloth was 5 across so I called Nook and Cranny to ask what length I should buy instead; I was advised to buy 5x4 which I thought looked like a lot but just went with the advice given. I took the cloth to them the same day only for the guy to take the cloth out and say “wow this is a lot”. I asked if I could have an extra pillow made and was told “sure”. I was then introduced me to an older gentlemen that would do the recovering. I was told it would be ready the next week.
09/09: Called to find out if the chair was ready. I was told that it was not and that they would need a couple more days because it was just two of them at the store and these things take time (note I was told 2 days originally).
09/11: I received a call from Nook and Crannie around 5pm. I was told that the chair had been completed and that it would be delivered some time after the store closed which is 7pm. Saturday came and went along with the rest of the weekend; no chair.
09/14: I called to find out what happened with the chair I was told: “You won’t believe what happened; the guy brought it over and spilled something on it, but don’t worry you bought so much cloth we’ll just do it over.” I was at work so I couldn’t say what I really felt so I just asked when it would be ready. Again I got the speech about needing time and it just being 2 of them. I asked if I could have it at latest on Saturday (the 18th) and was told I could and he went on to say how great the chair would look when everything was done.
09/18: I went into the store to find a completely different guy at the desk who knew nothing of the chair and the fact that it was to be delivered on that day. He went to speak with the delivery guy. The delivery guy said yes he had worked on the chair (this was not the older gentleman I was originally introduced to, so apparently it’s a staff of at least 4 and not 2). This new guy proceeds to bring the chair looking exactly the same; crack in the back, no polish at all. The only difference was that it had the fabric I bought, with a big stain on it! I had on a scarf and had to take it off due to the blood rushing to me head. At some point I said; this looks just as bad as when I bought it. The other new guy who knew nothing of the chair then proceeded to lecture me on antique chairs and the charm of the worn parts and how there’s no way to make them look different. I felt like I was in the twilight zone. I explained to him that all I wanted was what his employee promised me and that I should have been told all that before I paid my money and frankly didn’t want to hear it at this point. I wanted to know what was going to be done. He said they’d recover it for me with my extra cloth. I mentioned the pillow that I wanted made and the fact that the cloth cost me $10 per yard. I was told “well I guess we can give you a store credit or something if you’re so concerned about your $10”. At that point I was so done. I asked when I ‘d have the chair and I was told Tuesday (09/21) or at latest Thursday (09/23) and that they’d call me the day before to arrange delivery.
09/23: I have not heard from Nook and Crannie. My chair has not been delivered.
Amazing vintage furniture – If you are looking for an amazing vintage furniture and antiques, and other small things in Long Island City, this is your store.
You can find incredible pieces like an old record player or wonderful vintage cups and plates.
It is definitely worthy to go and have a look. You can always find something unique there.
Editorial Review – Like wandering your cool grandma's attic: Antique, retro and mid-century modern furniture, plus fun knickknacks like old sleds, books, glassware, lamps.
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