Austin >Repair Shops > Austin Watch & Jewelry Repair
6800 Burnet Rd Ste 4, Austin, TX | Directions 7875730.344408 -97.738544
Monday 10:00 AM - 6:00 PM ; Tuesday 10:00 AM - 6:00 PM ; Wednesday 10:00 AM - 6:00 PM ; Thursday 10:00 AM - 6:00 PM ; Friday 10:00 AM - 6:00 PM ; Saturday 10:00 AM - 4:00 PM ; Closed Sunday
Neighborhoods: Brentwood, Brentwood - Highland
These guys are either thieves or totally incompetent.
I took my watch (a gold Movado with a gold mesh band, it had belonged to my late father and so had both sentimental and monetary value) in to have the battery replaced. They told me battery repair person was off that day (a Sunday) and they would have it ready for me in a day or two. That was the last I saw of that watch.
Over the course of the next few weeks, I received numerous, often conflicting, stories of what MIGHT have happened to my watch. It was/it might have been transferred from the Bee Cave store to the Burnet Road store. It was/it wasn't located at Burnet Road. The owner and main watch repairman was sick/had sold the business/had gone bankrupt. Call after call and visit after visit gave me lots of stories, but no watch.
One day I called to ask, once again, if they had found it. The "new owner" washed his hands of the lost watch and referred me to the bankrupt "old owner." He told me the Bee Cave store was closing "in a matter of hours" but that he thought my problem "had been taken care of." When I assured him it had not, he had me hurry out to the Bee Cave store to pick out a new watch. Not in exchange for my father's lost watch, but just so I would have a watch to wear. I now have a nice new watch, but it's not my dad's watch. I'm angry and heartbroken.
I will never use them again! – I was very unhappy with my experience at Austin Watch and Jewelry. I took my brand new engagement ring into them to have it sized. When I received it back, there were slight ripples in the gold. They were very rude, and pointed out that it must have already been there....that they could not have done it! After having it evaluated by a jeweler/family friend in another city...they assured me that it was done by them and completely explained why it happened. When I took it back to have them fix it, they did not do a good job at all! Customer service is obviously not their first priority! I highly advise going somewhere else!
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