Chicago >Food & Dining > Sura Thai Bistro
3124 N Broadway, Chicago, IL | Directions 6065741.938500 -87.644455
Neighborhoods: North Side, Lakeview
Good food, reasonable price, cool atmosphere – ...only complaint is that the music can get too loud.
Loved the food as much as we hated being ignored – Loved the food as much as we hated the service, or utter lack there of.
I was apprehensive about going because of the other reviews that said the service was terrible but food was good and I hoped that the service flaws were a fluke. It would appear that your odds of getting horrible service are pretty good if you add up the reviews online. Our server never introduced himself (we thought he was the busboy for a while), we had to catch his attention every time we needed anything (and that could take 10+ minutes), getting soy sauce was apparently a chore for him even though we could see it at the station across the room, one table of ladies got up and left after being ignored for 15 minutes even though they were seated right in the middle of the room and we finally asked a guy wandering around lighting candles and arranging chairs to ring up our bill after asking our server twice to bring it to us and then promptly ignoring us. The wandering guy even finished wiping down the table and arranging chairs before stepping over two feet to pick up the bill--and, no, there was no rush for preparing the table since no one was waiting for it.
We're in the habit of eating out very frequently. We also rarely find fault with service and we're one of those couples that makes up excuses for bad service (e.g., it's really busy, other waiters must have called in sick, etc.). This experience was the worse we ever encountered and we couldn't come up with any even semi-legit excuses for it...Not that the servers apparently cared.
I'll never be back despite the fact that the food was good. There are just too many option in Chicago to waste a meal on bad service.
no vegetarian food – Their menu claims to offer vegetarian food, but most of it is made with fish.
Even if you aren't a vegetarian, you have to wonder about a place that thinks fish isn't meat.
Hip comes packaged in a shade of white at this stylized Thai bistro in Lakeview. – The Scene
Floor-to-ceiling front windows reveal a white and red-infused lounge area, where bucket-style seats float almost invisibly over glistening tile floors. Large groups and couples gather in the rear, similarly white dining room, which is filled with small, constantly rearranging tables. Things don't hop until after 8pm, when the scenesters start filing in.
So-called Thai tapas dominate most of the wide-ranging menu, along with several full entrees. Innovative, textural small plates range from crispy "golden chest fritters" with minced crab meat and chicken to chicken and a spicy peanut sauce encased in lettuce to perfectly fried ginger calamari. The tofu used in dishes such as teriyaki-steamed tofu and tofu-crusted sesame is creamy and nearly souffle-like, but has too little accompanying flavor. Entree-sized dishes like teriyaki-glazed red snapper and mustard panko-crusted lamb satisfy bigger appetites. Desserts such as a lightly fried banana or a white-chocolate covered sorbet are artful but skipable.
Hits: A spin in the lounge's hanging bucket seats is alone worth the trip.
Misses: Servers aren't completely versed on the menu.
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