Taylor >Beauty > Pure Nv Salon & Day Spa
10145 Telegraph, Taylor, MI | Directions 4818042.232388 -83.269172
Nice salon – My sister married over the weekend and we all had our hair done at Pure NV. My sister asked if I would write a review about how happy she was with her services! She had her makeup done at 5 other salons and hated it. So when we went to NV the day before the wedding to have her makeup done she absolutely loved it. All of the bridesmaids (including myself) LOVED our hair! Everyone was very friendly and really took the time with our hair and makeup. My sister was so happy she started crying. If this salon made my sister this happy then they have to be good because she is very picky. My sister and I want to thank Pure NV for making us look beautiful and taking the time to care . You girls are awesome..
WORST CUSTOMER SERVICE EVER!!!!!!!!!!!! – WORST EXPERIENCE EVER. I made an appointment w/Amy (the owner) for my 2 boys. Waited for 25 minutes, no one ever came to me and said Amy would be with me soon, the girl at the counter was busy entertaining a young boy. Amy was slowly sweeping all area's around her, talking and taking her own sweet time. I asked the girl at the counter, if she new I was here. She said, "yeah, she knows, and yelled "Amy she's here". Amy did not even look up and kept sweeping like a snail as I am standing next to the counter in disbelief. Finally I walked up to her and asked her, do you know I am waiting?" she said "yeah, I need to get this cleaned up", did not even look at me. I Don't think I have ever felt so angry. MY TIME MEANT NOTHING TO HER. SHE NEEDS TO LEARN HOW TO TREAT HER CUSTOMERS AND SO DOES HER STAFF. AMY, YOU HAVE NO BUSINESS OWNING A SALON!!!!!!!!!!!!!!!!!!!!! From your attitude, you don't give a crap, but you lost me, my 2 boys as a customer and I am spreading the word!
don't buy online – I purchased a gift certificate through their website, which I THOUGHT was a very convenient option. I gave the certificate as a birthday gift & assumed that would be the last of it. Exactly 1 month later I received a phone call stating they never attempted to take the funds from my debit card until now & now there were insufficient funds. No kidding. I budgeted that purchase a month ago! They proceeded to explain how I could go into the salon & purchase a new gift certificate, but the one I gave as a gift was now invalid. Now, not only do I have to make the trip to the salon to purchase a new certificate, defeating the entire online purchase in the first place, but I also have to explain to the person I gave the gift certificate to & give them a new one, all because of the salon's own mishap. What a headache!
Nice salon great service's – Recieved a groupon for a Massage and hair services and was very pleased! My massage with Jeremy was very relaxing and wonderful. Went back a few days later to get my hair colored and cut by Amy and she was very helpful on all my problems i have with my hair. She took her time and showed me how to work with my trouble spots. Best color and haircut i have had in a very long time. Staff was very friendly and helpful with my needs.
The BEST!! – Used my groupon here yesterday and had my hair and pedicure done!!! Great services and a wonderful time. Pedi was one of the best and my hair never looked so good!! I will be back and i highly recommend this place!
Dont get highlights! – I love my cut.. but, every time I get a highlight here... I feel like its not close enough to my root. So, I go home looking like I have ROOTS when I just paid 75 bucks to get them taken care of. Also, I showed up on-time for my appt. Sat there watching the girl finish with her appt before me. Then she disappeared and left me sitting in the lobby for 22 minutes before she took me back to start on my hair. Ugg... I will not be coming back here.
Nice Salon Great Updos – I was at this salon a few weeks ago to have all of our hair and makeup done for my wedding and loved loved loved my hair and makeup! All of my wedding party looked fab!!! My hair looked great the next day even after i slept on it!! I will go back here for other services!! The staff were very friendly and i love how the place looks!!
Very happy!!! – Just got home from Pure NV and had my hair colored and cut and my hair looks amazing!! Amy did a wonderful job! My hair never looked so good she did exactly what i wanted. Place is very nice and everyone seems very friendly! Also my co-workers all come here and have never had a bad expierence with any of the stylist! Never been so happy with my hair and am pleased with my experience here:)
Avoid at All Cost – 05/28/2010
Let me start off with the positives of the salon which were the decor and the friendly environment. I was there for a full set of highlights and a trim on my haircut. The highlights were done wonderfully and just what I had asked for but then the haircut came and it became an unrepairable MISTAKE. I asked for a trim on my cut and explained that it involved the technique called "undercutting" so that the top layer just looks like a blunt cut but underneath all the layers are hidden thus thinning my thick hair. What I received was nothing like this and it honestly looks like my hair was attacked with a weed wacker. The sides are not even and in the back my hair is stacked which I absolutly hate it looks ridiculous on me. In the front I was robbed of 3 1/2 inches of my hair when remember I had just asked for a trim! Now in my opinion the girl that did my hair was not well versed enough to know what undercutting was and if that was the case I would have rather she let me know this then assault my hair like she did. I spent the entire night crying. I honestly can't even look in the mirror right now because it upsets me so much (I am not generally such a vain person but this was out of control). I now look like a boy with this unflattering and poorly done cut. After I left I called the salon to speak with the manager and he was very sympathetic and helpful and had me come back in, but sadly there is nothing that can magically grow my hair back out. They did refund my money and were apologetic of the mistake which I appreciated. However I am going to have to wear a scarf or hat for the next few months till it grows out. In short I would not risk getting your hair done here.
Great PLace – Had my hair done here this morning for the first time and i was very nervous because nobody seems to know how to do my hair so i tried out NV and Amy did an awesome job!! The shampoo girl was great and didn't even get my face wet unlike the other salons the pretty much wash my makeup off!! I am very pleased with my hair and the my experience! Beautiful place and great deals on products too! Will be back.Thanks Pure NV
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