5550 Marshall St, Arvada, CO | Directions 8000239.797709 -105.067697
Mon-Fri: 6:00AM-9:00PM; Sat-Sun: 7:30AM-5:00PM
Neighborhoods: I-70 Corridor
I never write reviews, but had the best service today, so I thought I'd share the email I sent to my customer service rep this afternoon:
"Hi Sofia, I just want you and your management team to know that I am beyond impressed with your company and Ron in particular. You answered quickly this morning when I called and scheduled us for same day. This alone is a nice change from other companies we've worked with. But then Ron put it over the top. He called at every step to update us, he even let us know that he had run tests and that the clog seemed to have cleared on it's own, so he wasn't going to charge us! I asked him to snake the main line anyways because it's an annual maintenance we preform on this rental property. He did that (for an incredible price!) and then called to give us additional information. He was so prompt, knowledgeable, informative and honest!"
We've used a few different plumbers for our main home and rental property over the years, but AAA Service has earned a longtime loyal customer today!
I've written a review for AAA Plumbing before on Yelp but now I want to share my POSITIVE experience on city search on a separate service call. My last experience was stellar because AAA plumbing & a superstar technician named Henry went above & beyond with customer service for me so I had written a very positive review, as well as personal emails to the owner & manager which resulted in a "Thank you" card with a 25% off coupon however I'd hoped I wouldn't have to use the coupon in the future...unfortunately that wasn't the case.
After the Holidays I like to do a major hardcore Cleaning of my Condo which usually takes 2 days. A lot of water gets used & dumped into the bathtub. It resulted in my tub getting Clogged up yesterday. My boyfriend called AAA Plumbing service without a 2nd thought because of the outstanding service we had received last year, 2013. It's Saturday so we weren't certain we would be able to get a Tech/plumber on the weekend or that we wouldn't be charged an arm & leg for service. The tub had the dirty water sitting in it filled with all the chemicals from cleaning, such bleach, windex, murphy oils etc. which was a concern since we have to VERY curious cats that like to drink out of faucets, shower & the tub although they have constantly filled water bowl. My boyfriend spoke with John. He requested Henry again but Henry's in big demand since he truly is a customer service superstar but also it was urgent for us to get the tub taken care of so we were willing to try any available Tech/plumber, along with the fact, we were pleased AAA Plumbing does take weekend calls. John let my boyfriend know that they were super busy & booked but might be able squeeze us in on Sunday IF a call got cancelled. We were willing to wait for AAA Plumbing because of our great experience in the past with them instead of calling another company. Our Faith was NOT misplaced because within the half hour John called back telling A tech was available at that moment if we were going to be home & ready to have the tech come over immediately to fix our tub. Of course, we were extremely PLEASED that once again AAA Plumbing came through for us by providing a Tech/plumber even though they were booked solid.
An AAA tech/plumber named Ron Griego showed up ready to go. He was very professional, friendly, confident, super efficient & quick. The only potential snag was during the discussion of price. I presented Ron with my coupon from previous review & correspondence with the owner & manager. Ron explained that AAA Plumbing doesn't accept coupons with their "special" rate but he did not know that my coupon wasn't a typical promo. Once I explained that my coupon was a PERSONAL "special Thank you" coupon for time & effort of writing a positive review but that I understood normally regular mass printed promotional coupons aren't applied to special rates with the exception of my coupon which has NO contingencies or small printed exclusions then Ron had no problem applying my coupon to the total bill. Ron G. was great! He put customer service 1st & prevented a potentially bad moment of communication which takes very polished customer service skills. Don't know about the other departments & services of AAA Plumbing but the Plumbing Department is fantastically outstanding. Once again, this company hit it out of the Park with great, quick service & rock star Tech/plumbers. Now I have 2 guys I can request for my plumbing problems, Ron Griego & Henry. Whoever does the hiring at AAA Plumbing deserves major kudos for finding talented techs/plumbers with incredible customer service skills. I highly recommend these guys & this company. Without a doubt AAA Service is our "go to" people for all our plumbing!
Tommy D. was professional, amiable, and thorough in his work. He made me want to use AAA again. Thanks Tommy! You were superb!
Great service, called prior to service and on time. Worked efficiently and friendly. Good communication skills are appreciated when dealing with service persons- thank you
Excellent service by Jason. Very knowledgeable and super quick getting to our house and cleaned up after he finished. Will definitely use AAA Service again!
Ron rocks!!! He was prompt, courteous, knowledgable, and efficient. All of the options for drain cleaning) were explained to us and there was no pressure to select one over another. Ron answered our questions before we selected a service and then he was thorough in explaining what we had been charged for. We thought the service provided was reasonably priced and would use AAA again.
This company is, beyond a doubt, the biggest rip off going. They charge a service fee before you get an estimate, and you should expect that estimate to be at least 5x what you would pay a reputable company. Also, it seems every single positive review (on sites that don't screen reviews) is fake. Check them out on BBB and you get a better idea of how they conduct themselves.
The office was organized and called as they said they would, the technician Ron G was polite, professional and efficient. We needed drain and sewer service. Ron informed us of other procedures and products we might benefit from. He was courteous when we declined which is not true of some other plumbing services we were offered a senior discount anyway.
We would use them again and feel comfortable reccommending them to our friends and neighbors.
AAA has to be the most expensive company in Denver,I must have had a brain fart and allowed them to install a kitchen faucet for $585 and a bathroom faucet for $350 and a water pressure regulator $700. Please please do not use this company, they will rake you over the coals,I can't believe I was stupid enough to let them do the work. I found out later that Home Depot will install a faucet for $119. This company needs to go out of business. I gave them an extra $1000 for nothing.
The technician AAA sent to my home to fix a burst pipe was friendly and knowledgable, but the prices he quoted to me we're unbelievably high. Unfortunately, by that time he had already cut into the sheetrock ($172) and let the pipe drain for about 45 mins ($345), so including the trip fee of ($49), I was out $567 before the repair even started. They quoted another $1038 for the repair, so I declined, called a plumber in my area who came an hour later and did the repair (using soldered pieces instead of the cheaper shark bite solution AAA was going to use). He charged me $95. I'll not call AAA again.
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