Provo >Women's Clothing > Abella Bridal
4801 N University Ave Ste 530, Provo, UT | Directions 8460440.298598 -111.657648
Neighborhoods: River Bottoms
BUYERS BEWARE! – SHAME ON ABELLA BRIDAL!
I had an extremely negative experience at Abella Bridal. I started out thrilled at the dress store to find what I thought would be my dream dress. I was pretty immediately turned off by the sales woman (WHO TURNED OUT TO BE THE GENERAL MANAGER, JULIE) there because of her extreme pressure to buy. Although, high pressure sales usually turn me away quickly I decided to try on a dress. The lady pinned me up the back and I stepped out to show my family. It looked beautiful on but was not in my size. Julie did my measurements and told me "You are a perfect four! The only alterations that will need done are a hem on the bottom. I ordered the dress under the assumption that the lady working there had done the right measurements and would order my dress in the right size. I signed their contract which was a no return contract and went home, waiting anxiously for my dream dress to arrive.
What happened next was the worst experience I have had in making a purchase with a company that should be working for satisfaction among their clients. The dress arrived and as soon as I pulled it out of the box I could tell it looked large. I put the dress on and I was swimming in extra fabric. It was AT LEAST two, maybe three sizes too big. The thing that was most frustrating was that the sales lady assured me that the only alterations she could imagine needing done was a hemline on the bottom. What blew my mind was not only would the hem need done (this is totally expected) but that I could pinch two inches of fabric from every area of the shoulders, bust, underarms, hips and waist. I contacted the company, assuming it was a mistake because no one in their right mind would order me a dress in a size that was so obviously wrong. I was told I could get no help and only reached rude responses.
A suggestion to all ladies looking to to find the dress of their dreams... AVOID ABELLA BRIDAL LIKE THE PLAGUE, they are incompetent and are using fraudulent sales tactics.
Poor Quality All Around – I found an expensive but beautiful selection of dresses at Abella Bridal. I spent the about $1000 for the dress and another $300 on alterations. I had to leave Provo before the cleaning was finished so I made arrangements to have the dress carefully transported to California. When the dress arrived 24 hours after it left the shop in UT, I took it out of the bag it was transported in and immediately noticed: 1) A large burn mark on the lace, 2) Hairs, lint, dust, and random colored threads all over the dress., 3) Frayed threads that needed attention, 4) Smudges across the front of my dress. Naturally, I called Abella Bridal to make a complaint. Abella Bridal blamed the condition of the dress on me, refused to discount the dress or even contribute to the cost of a re-cleaning, & when I spoke with the general manager, she hung up on me. I do not recommend this place to anyone. They are less than professional and will not cooperate with you after make your purchase.
You're asked to pay upfront but they don't guarantee anything, Too Bad. – Abella promises more than they can deliver. I ordered a gown in white and 2 weeks after ordering, got a call saying that they were wrong, it didn't come in white. Then I ordered a second gown and they waited 16 more days to say that they were wrong about the delivery time frame and it wouldn't arrive in time. Then they washed their hands of me. Now it is too late to order from anyplace else and we are left scrambling to buy a sample someplace. What a terrible disappointment our experience with them has been. How awful it has been for the bride to be hunting a 3rd time for her wedding dress.
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