Chinese >Happy Dragon Chinese Bistro
661 Louis Henna Blvd Ste 410, Round Rock, TX | Directions 7866430.482179 -97.656684
I ordered food for delivery on 4/22/2013. The delivery driver delivered the food to the wrong address. The manager (who refused to give his name) refused to send the driver to pick up and redeliver the food. Moreover, the restaurant refused to refund our money and send another order out. The manager insinuated that I was at fault and was completely uncooperative.
What happened to customer service! – We placed a delivery order this evening for several items and when the girl taking my order repeated it back to me I made sure that of the whole order one item was definitely in there. She repeated back to me for the second time, "yes I have that down". When we received our order we noticed there was none of the specific meal. I am usually not one that complains, I just want adequate service, so I called to let them know of their mistake and to make sure that we were not charged with the 10.50 meal that we did not receive. When speaking to the girl on the phone I went over what we ordered and she of course repeated what they had down which was not what we had ordered. She then went on to give an excuse that the girl that took the order had left for the evening, and asked if we already ate what we received..... My thought, what do either of those have to do with the problem? I told her that no we hadn't begun eating, and the only thing that she responded with was again the girl who took the order was not here anymore. Long story longer, we spent $61.00 total at the place we usually get Chinese food, and were not offered any compensation for their mistake, barely even a we are sorry. So, if you do not have any picky eaters visiting you and the money you spend on what you order is not important then go ahead and order from here, my family, we will be ordering else where from now on. What happened to customer service, do businesses just not care anymore?
Good food at a good price – I go for lunch and I have NEVER been disappointed. Food is hot, and served fast. I dont have alot of time to fool around during lunch so they serve me fast.
I would highly recommend
Quality Tasty Food – Great food, Friendly service. I have ordered carry out and delivery, though I've never at in, the staff is friendly and food is always piping hot.
Insects in my food!! – I enjoyed eating at Happy Dragon because the food was decent for a reasonable price but the last time I went there I got more than I ordered for sure. I got home with my food and as I began eating I noticed something that looked like a tiny insect in my meal. It was a vegetable dish and as I started to examine it closer I found that there were indeed little insects throughout my entire dish!! They were similar to fruit knats but without the wings. I was so disgusted that I threw my food away and will never eat there again!!!!
Big Servings, Good Food, Fair Price – We have eaten at Happy Dragon several times and always enjoy the food and the service. I'm not sure what the belly achers on some of the reviews are complaining about. We've never seen a dirty table or dining room, and we've always had great service.
The portions are more than ample, the price if fair, and the food has always been delicious. We will continue to get all of our Chinese food from Happy Dragon.
Do not eat here – I had been to Happy Dragon a few times before and it wasn't great but it's close to my house. This visit the tables were sticky and had food on them. When I complained, the lady tried to argue with me! If this what it looks like where customers sit, imagine what the kitchen looks like. I had sticky arms when I left. Disgusting. I will be reporting them.
HORRIBLE SERVICE AND FOOD – My fiance and I ordered from this place and they said it would take 45 mins to an hour for it to arrive, not to mention it took them 15 mins to take the order over the phone. Well after and hour we called to check and the girl on the phone was TOTALLY annoying and rude and she said it would be there in 20 mins. We called in 20 mins and she rudely said well we are kinda busy so you're going to have to wait...it'll be another 30 mins. FINALLY after over TWO HOURS from ordering the OWNER delivered the food and when we asked for some sort of comp on our 50 dollar order, he offered 4 dollars off....4 DOLLARS! The worst part was that he didn't even care that we were upset.....then to top it off we had ordered the dinner portions and they came in some small plastic container...and pretty much all of the food was cold. Needless to say these people were RUDE and their receptionist was not only ANNOYING but she was complaining to me on the phone about how loud someones child was being and she "wished they'd be quiet and that the parents would control their children". Not only would i NOT recommend this place but they shouldn't be able to speak with normal human beings!! If you want a great place this isn't it AT ALL!!
I WOULD NEVER EAT HERE AGAIN, HORRIBLE FOOD AND SERVICE – this resturant is horrible and I would not eat here, the food is not good and is under cooked. and the customer service is not good
DONT EAT HERE YOU WILL.GET SICK – I just tried this resturant for the first time and do not recommend this resturant the food got to my house in 2 hours and it was cold, my wife got sick from their food and their service is horrible. DONT EAT HERE YOU WILL GET SICK.
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