6372 Sunset Blvd, Los Angeles, CA | Directions 9002834.097863 -118.328660
Neighborhoods: Central LA, Hollywood
Best Burgers! – After reading the other citysearch reviews, my husband and I were reluctant to try Charcoal but we are glad we did. We shared the wedge salad with blue cheese dressing, which was yummy. We also tried the artichoke dip, which was tasted good but was runny. The best part was the hamburger, which we both ordered. We agreed it was the best hamburger we've ever had! The atmosphere was cool but a bit too dark, the service was exceptional and we will definitely go back!
Wear Flannel, Order the Burger – Yeah, I said it. When in Los Angeles are you ever -allowed- to bear full-on plaid? It's getting cooler out, and the dim, [mesquite] smokey atmosphere of Charcoal begs for your ski lodge attire. But, that said, let's be real, Charcoal is not built into the side of some scenic mountain. No, it's perched right next to one of the greatest--and busiest--movie theaters in LA. Pop in for a burger, a cocktail or a snack to hold you over until after you're finished watching Saw X. Skip Charcoal's upscale attempts though. After all, I suggested you wear flannel--not Armani. Charcoal, in my opinion, is really nothing more than a more flashy Chili's. I love Chili's, but I wouldn't go there for an expensive fish filet. I go to Chili's for grub. In that respect, Charcoal represents. Stay under fifteen dollars on their overpriced menu and you're likely to feel satisfied with what you received. I ordered the cheeseburger and was happy with the oversized bun and crispy fries. My date ordered a steak and was just...whelmed.
I can't believe all the nasty reviews! – I eat at Charcoal frequently. I happen to work in the area so I drop by there for lunch at least once a week and for dinner on Friday evenings. I wasn't a fan of this place when they first opened (food would take too long, come out overcooked, etc..etc..) BUT, in the last 2-3 months this place has become one of my favorites. The servers are always friendly and attentive and getting my drinks refilled is never a problem (even when I only decide to drink water!). The drinks from the bar, while not the most inexpensive, are very strong. I've tried just about everything from the menu at this point and I have to say that I've loved most of what I've had. The cajun ribeye I had a couple weeks back was to die for! The kobe beef appetizer is also wonderful. The salmon is served just right with a nice small side of a very tasty salad. The burgers here are great! They come with sweet potato fries, which I didn't think I'd like since I'm not a fan of sweet potatoes, but they are good! Oh, and they let you substitute the sides if you prefer something else at no cost so you can get your burger with a small salad if you don't want the fries. These are just a few of the items I like on their menu. Have I mentioned that I eat there a lot? This place has a great vibe, good music (although loud on weekend nights), casual, decent prices, and deserves the 5 star rating I gave it. I had a hard time believing all these negative reviews especially since I haven't dealt with most of those things since the place first opened. Then again, people are much quicker to write negative reviews than good ones which is why I thought I should. I would hate for someone to miss out on this place just because some of these reviews on here. Oh and make sure to try their chocolate lava cake for dessert!
Horrible! – One of the worst meals I've had in a long time and the service wasn't much better. The prices are insane for what they're offering. The lemon caper chicken is something you'd make for yourself at home only it would be 100 times better. Raw oysters are hard to mess up, but they manage to do it. If you're looking for a meal before your movie at the ArcLight, you're better off eating at their restaurant or Carls Jr.!
$15 Ahi Tuna Sandwich – If you've got $15 burning a hole in your pocket and you like doughy bread that smells like charcoal and ahi tuna, ORDER THIS SANDWICH.
Otherwise steer clear of this overpriced joke of a Ralph's deli with leather couches.
terrible,terrible,terrible place,THEY STEAL YOUR MONEY BE CAREFULL – food was terrible(especially appetizer was disgusting), I got a ceaar salad with crab cake which was around $20 and it came with some lettuce and world's smallest crab cakes.after i finished my food I was still hungry.my boyfriend got some Mc donalds burger for another $20. our appetizer was 6 oysters for $10 and it tasted just like sh$#. server was super fake. we even didn't get any refill. everytime we had to wait for him to get things done even the place was empty. they were playing SUPER loud musicand the time we were leaving i got a headache along with a still empty stomach. our bill was $47 and I tipped the server $3 for his terrible service. however this placed showed me what a piece of sh$# their service is by changing my $50 signatured merchant receipt to $56. it's been 4 days and i'm still trying to get $6 back. WORST WORST PLACE EVER. PLEASE DON'T WASTE YOUR MONEY .this place is a joke.
Worst service in LA – while the food is pretty good, the horrible service completely ruins any desire to eat there. Having been to Charcoal (I call "Charhole") about four times now because I work in the hood, I can honestly say I will never be back. I gave the place a few times because they were new, but by now, they should have it figured out. On a typical afternoon there are about three or four servers and on average, and four tables, one table per server. This unfortunately, is too much for the snobby staff to handle, so good luck even getting a refill of iced tea, for gossiping and ignoring the patrons is more likely on the agenda. It's kind of sad actually, because we were all looking forward to a new eatery in the area, but sadly, this place will never be able to pay the rent. So, if you want overpriced burgers served up with some crappy service, try Charcoal, guranteed to make you feel ripped off.
worst service in LA – This establishment is a favorite of some friends, yet it was a mystery why. The service was...non-existant. Late-night on a weekday and the two bar staff couldn't handle the eight people there. After twenty minutes we asked for drinks several times with a good-hearted nature, that later became annoyance when we were rudely addressed. They were two busy flirting to wait on us. Then when our friend had to ask them to serve us they were totally rude. We asked for a check immediately and we had to ask several times to run our card, then when a drink was spilled no one refreshed it or asked if we would like to purchase anything else. We continued to be ignored and after 10 years of bartending, I chose to stiff the bartender- first time ever. I will never, ever be back nor will I recommend the establishment to anyone. The red-headed and blonde bimbos (male and female) behind the bar knew nothing of customer service or mixology. She tried to make up for her incompetence by giving the party of eight shots for free. The birthday girl insisted I drink it and they were flavorless and weak.
Okay Lunch - Bad Dinner – I have eaten at Charcoal twice. Last week, for a late lunch before the movies. I had a burger with sweet potato fries. The fries were great. The burger so-so. My friend had the crab burger and garlic fries and he liked them. So I thought I would give it another try.
Tonight I went and ordered a steak. It only came with a baked potato. No vegetable on the plate. For $21 you think they could throw some steamed brocolli on the plate, but no. I asked for the 6 ounce steak well done, and the 6 oz must have been before cooking. Because it was not 6 ounces on my plate - it was teeny tiny. I was so disappointed - $21 for just a tiny steak and just a baked potato. The wine was good, I got the one at $9 a glass. All the rest were $13 or $15 a glass. I don't think a $15 glass of wine makes much sense with at $21 teeny tiny steak. I could get a better steak at Sizzler.
It was only about 8pm, and the music was blasting. I was screaming at my friend trying to have a conversation. I noticed the people across from us were also leaning over yelliing at eachother trying to talk.
I said to the waitress "Could you please ask the Manager..." And she finished my sentence "... to turn down the music." I must not have been the only one to complain. They turned the music down for 5 minutes, then it was blasting again. Then I noticed there was a blond woman DJ near the front. Why do they have a DJ in a restaurant? Thats ridiculous. There is no room to dance. And the music is so loud you can't talk. I looked around the room, and there were two families there with children. A few elderly people. They don't know their customers. The customers were not hip party people - they were people who just got finished watching a movie and want to have a nice dinner - without loud music. They need to lose that DJ asap.
If I go back, it will be more for a lunchtime burger. I think I will pass on dinner there for a while.
Trust Citysearch!! This place is HORRIBLE – I read the horrible reviews about this place on citysearch, but I decided to give it the benefit of the doubt and try it myself....not to mention I had a 20% off discount letter. We went to get some food before our movie started, I figured they would be used to providing prompt service since they are right next to the Arclight and people have movies to catch. When we first sat down nobody came to our table for about 10-15 minutes. Strike 1. When the waiter finally arrived and took our order, he said they were out of the Lemon Caper Chicken dish that I ordered (it was 6pm...how could they be out of it?!), but he did me a "favor" and asked the manager if they had it and it turns out they did. The waiter had no idea what was going on. Strike 2. Everyone else around us who had seemed to get the after us were all getting their food before us, we were getting scared we were going to miss our movie. Meanwhile our waiter was laughing, and having a grand ole time hanging out with his friends three tables away. Eh-hem. Our food finally arrives. Are you serious?! The presentation is better at Del Taco. The disgustingly thick cut of chicken breast smelled as if it came out of the microwave, it looked like it too...it was completely white....no color at all, and the spinach fetticuine was hard....not al dente, it was hard like it had been sitting out for while. It was so unappetizing. Strike 3...this place is out. Seems like they blew the budget on decor, certainly not a chef or an alert staff. But I don't blame the staff, the management seems to be inferior. I spotted the waiter asking the manager about the chicken, and he completely blew the waiter off. He seemed pompous and aloof, completely not in tune with anything that was going on. I thought back to the bad reviews I read and thought to myself how awesome and trustworthy citysearch is. I'm upset we spent any money here at all, even with our 20% off. TRUST CITYSEARCH!!
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