Aurora >Auto Spa Express of Southlands
24273 E Prospect Ave, Aurora, CO | Directions 8001639.5995 -104.705976
The worst customer service ever after spending $500 in car washes you would expect your business is appreciate it !!! will it is not with this car wash , the car wash damaged my car twice , and when I complained about the damage the owner said we are not responsible for any damage , the second time I asked for a refund of my monthly membership the owner refused , and told me she does not care if I come back or not.
I love how they dedicate three specific spots for the front line workers to do express detailing on my car. I especially like the carpet shampoo they offer because i have a family of four and my mini van is always trashed. Once i leave that place all my children spilled milk and crayon melted on my carpet is always gone and looking new
We see it all - from dog hair to crayon, coffee, wine and milk and we are happy to remove it from your carpet, leather and vinyl. Thank you for your kind words and we look forward to your next visit!
I love to visit this place. The people are always friendly and smiling and my car comes out spotless everytime
To David H. Speaking "man-to-man", you must have been an only child. It's hard to believe how you see things. I've had an unlimited membership at AutoSpa Express for years (which I absolutely love). It's pretty simple there. You buy a $15 wash. You go through the tunnel, you go vac your car for free. Nothing difficult. Or "Option B" (which I take advantage of once a month). You pay $49 and their people do your interior for you, including carpet shampoo, seat shampoo, wax job etc. In that case, there are 3 special vac spots very clearly marked for EXPRESS DETAILS. If you don't catch the "EXPRESS DETAIL" signs, you won't miss the great big carpet shampooers right there. If you still don't catch on after all that, be a big boy about it when they ask you to scoot over to one of the other 20 vacs that were set aside for you. The other person that comes in behind you, isn't there because he paid more. He's there because that's where they have their shampooers. I'm not seeing how it's the owners fault that you are obviously the guy that "doesn't play well with others"
This is the second time I have visited Auto Spa Express. The first time I was visiting from out of town. Coincidentally, my husbands job moved us out around the area. Although we are about 20 minutes away, I would never dream of taking my car somewhere else. Attention to detail is something I am very keen on and the guys and girls here are nothing short of perfect. Always greeted with a smile and leave with a beautiful car! Thank y'all so much for a phenomenal job and an always pleasant experience!
This will be the last time I go here. I just spent $15.00 dollars for a the Maxx carwash their best wash. It was mediocre at best. I pulled in to one of the stalls to vacuum out my car (they post free to use) and half way through the process I was asked to move because they were going to use it for another customer who paid for a detail. I am glad to see that the owners train management to care more about the customer who spends the most and not the regular customer. When I called to talk to the manager I had a young woman try to explain to me why I was asked to move. I do not care about the reason nor will I ever be back. I will post my review here and other locations and tell my friends not to go. I believe business owners that only care about the $$ should loose it.
We are very sorry that you feel unhappy from your experience at Auto Spa Express. We have only 4 vacuum spots reserved for Express Detail Services and ALL the other Vacuum spots reserved for the customers not receiving Express Detail Services. Each customer matters to us and it seems as though you misunderstood the attendant's reason behind having you move. It was not because of the amount of money you spent, but rather because we have stations for specific services at those 4 vacuum bays.
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