Norwood >Beauty >
Spas >Spa Bellissimo
1210 Boston Providence Tpke, Norwood, MA | Directions 0206242.171237 -71.194544
Open seven days a week. Hours vary
shut down for prostitution ring – well known in area for prostitution and resently shut down.
Bad Massage – Meant to write this before they got busted. Should have known something was going on. I am a devout Mormon and went here for a massage on a friend's recommendation. Well, I went into the room and put a towell over my rear end. A heavyset (smelled like cigarettes) girl came in and took the towell off. She then pinched my bum. Her cell phone rang and she left for 10 minutes. She came back and told me to turn over but the towell was missing. She then grabbed my wee wee and put oil all over it.
Don't even think about it - disgusting – This was the WORST spa experience I've EVER had, so much so that I'm taking the time to write my first review ever. I would not give it one star but had to rate it to publish...It was so bad I didn't even stay for the service booked. I was skeptical when I walked in and with no intro or offer of lockers, bathrobe, etc. was escorted to a room and told my therapist would arrive shortly. I had two services booked and all I could think was that they expected me to walk naked from one room to the next. There was nothing in the massage room but a bed, typically you'll see aromatherapy oils, towels and a room that feels clean and relaxing. Not even close at this spa.I finally asked for a robe which they delivered but the event that made me run out the door was the large unidentifiable bug that crawled across the massage bed I was allegedly supposed to lie on. Exit stage right....would never go back, would never recommend and would suggest that the state close it down.
Don't go – Would not suggest getting a massage her unless u want the happy ending. Talk about being violated!!
Terrible, awful, horrible! Stay away!!!! – This spa is HORRIBLE. Stay away. I repeat, STAY AWAY. You will be fooled under the guise of clever decor once you walk in, however you will quickly discover that the ENTIRE staff is incompetent, lazy, unprofessional and trashy. I had 2 experiences here and they were both just an utter disappointment. I thought that the first time was just a fluke and decided to give them another chance. Big mistake. First of all, for the kind of money they want for their services, you would expect high class, professional service but you will receive the exact opposite. You do not get what you pay for. I paid for a 60 minute massage and was told the (mediocre) massage was over after 35 minutes.... The towels are SO disgusting, old and ratty. The steam shower was not cleaned from the person before me. The carpet is filthy. The water bottles they offer you are not sealed and I would not let my dog drink that water. I was left waiting in limbo between services because my therapist had left the building! Can you believe that? How unprofessional. Which leads me to the next issue of the management. It is evident that the manager has ZERO management capabilities. The therapists that they hire are trashy girls who sit behind the front desk, complaining about clients. Their attire and complete overall appearance is tacky and unprofessional as well as their skill levels. They are not properly trained in their art form and you will find that out as soon as you are in the room! Thats if your therapist doesn't leave you stranded to leave the spa on personal business. I had an early morning eyebrow wax scheduled and after 30 minutes of waiting, reception informs me that the girl who was scheduled to wax my eye brows is not coming in and there is no one else at the spa who could do them. Perfect! What is the point of making an appointment at this place? I was offered nothing, not even an apology for their lack of professionalism. What kind of manager just allows their staff to come and go as they please while there are clients waiting? Or rather not even show up for their assigned shift and STILL HAVE A JOB? The manager is very rude as well, I was disgusted when I heard her speaking to a staff member, very condescending and belittling. She needs to brush up on her etiquette and professionalism, no wonder her staff acts the way they do. The training is clearly lacking and it shows from the management down to the receptionist. The receptionist could not do one thing with out texting on her phone, she did not even look at me when speaking to me, just continued to text on her phone. Their system seems to be behind the times as well, when asked to break my $100 they did not have any change. No cash register, just money shoved under a stack of papers. The receptionist had to leave to go to the restaurant next door for change! Again, rude and unprofessional. I left this place 10 times more stressed than when I had arrived. This place would be better run by a zoo keeper. I have never experienced such poor customer service and I am VERY disappointed by this spa. The manager should be ashamed and embarrassed to run a business with such terrible customer service as this. Do your self a favor and spend your money ANYWHERE else but at Spa Bellissimo in Norwood, MA.
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