The Piano Club

(804) 755-7195

7801 W Broad St, Richmond, VA | Directions   23294

37.619960 -77.527447

 
Restaurants, Steakhouse

Neighborhoods:

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Reviews for The Piano Club

Doesn't Recommend
1.0
over a year ago

Mediocre Steak, Plays Games about Non-Smoking – I was looking for another restaurant when I thought I would give The Piano Club a try.

The food -

Salad - tons of plastic (clear) lettuce with a couple of winkled cherry tomatoes.

Ribeye Steak - ok. Nothing to write home about. Cooked correctly, and fairly tender. But not any better than what I've had in some steak-focused chains.

Desert - Creme Brulee, flavorless and poorly caramelized.

But the real capper of the night which completely soured me on the restaurant was that I was seated at a 'non-smoking' table, 4 feet from a the bar where smoking is allowed. I had requested a non-smoking table and assumed that the small bar was also non-smoking. But at the end of my meal, a patron at the bar lit one up less than 5 feet from me. When I complained, I was told by the manager (owner) that my table was non-smoking. This kind of game playing about non-smoking areas makes requesting a non-smoking table a farce. It is deceptive and dishonest. I ended up leaving before I had finished my coffee. Between the mediocre food and deceptive attitude driven by the ownership, I would not advise going to this place.

 


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