Chicago >Food & Dining > Al Primo Canto
5414 W Devon Ave, Chicago, IL | Directions 6064641.997499 -87.764455
Neighborhoods: Far North Side, Forest Glen
Worst service I have ever experienced – We had a 7:00 reservation for last night (Saturday). We were simultaneously sat with the two tables next to us. We were giddy about being out and about like grownups and made friendly chit-chat with the couple sitting next to us. We ordered the all you can eat dinner and a bottle of wine and waited for the goodness to arrive.
10 minutes passed.
The table next to us got their pasta course.
Another table across from us was sat.
10 minutes passed... the table across from us got their pasta course.
We asked the waiter where OUR pasta course was. He said it would be right out.
20 minutes passed.
The tables around us were all brought their meat courses.
After sitting for 50 minutes, we finally asked the waiter where our pasta was. He said "Oh, the pasta is cooking, the owner is coming to talk to you". He came over and we pointed out that everyone around us that ordered at the same time was all on their meat course and we hadn't even had our pasta yet. He said, and I quote, "Oh, here is your pasta now, you'd better eat it before it gets cold, I'll come back to deal with this later". Huh?
The meat dragged. Everything dragged. The table next to us was sat with a new couple (mind you, because even though the first couple was sat at the same time as we were, they were finished and paid up before we even got our meat) and they had a confrontation with the same waiter about their service. They complained that the chicken was a little overdone and the waiter said, "That's how we cook our chicken, I'm not going to serve you raw chicken" and dismissively waved his hands at them. We all met eyes and raised our eyebrows. Seriously, the service was so bad it was something out of a sitcom.
We asked for more chicken. We waited 20 minutes. We asked again and waited some more. Eventually, we realized no more chicken was coming. I guess "all you can eat" REALLY means "all we'll serve you". At that point, we had been there two hours and we just needed to get the Hell out of there.
The check came. No apologies. We waited 5 minutes to see if the owner was coming back to talk to us like he said he would.
No owner. We asked to speak with him again.
My Dude said, very calmly, "We just wanted to tell you that while the food was delicious, the service was terrible, and your handling of the situation by saying 'eat your pasta before it gets cold' was not how you should talk to customers".
The owner flew off the handle and went on a rant that consisted mostly of him shouting, "WHAT DO YOU WANT ME TO DO?! WHAT DO YOU WANT ME TO SAY?!" in a very, very loud and confrontational manner. My Dude said, very calmly, "is this how you talk to your customers? Don't you want them to come back to your restaurant?"
Then he POUNDED his hand on the table and said "I DON'T WANT CUSTOMERS LIKE YOU, GET OUT OF MY RESTAURANT, NOW!".
As we were exiting, we were cheered on by the tables around us. The guy sitting next to us who had the confrontation with the waiter over chicken said "Good for you guys, you guys have a great weekend" and another employee said "You all have yourselves a great night, good for you for speaking up for yourselves!". Ah, see, it wasn't just us that noticed the absolutely horrible service then.
After being at a restaurant for 2 hours and getting absolutely piss poor service, we were not offered A SINGLE apology. That's all we wanted, not a percentage off our bill, not a comped glass of wine. Just an apology. Instead, we were screamed at and then tossed out for voicing our opinion about the service.
My grandmother was a restaurant owner in Chicago. Her restaurant made it to Chicago Magazine's 40 Best Restaurants EVER. She certainly didn't get on that list by treating her customers in a manner such as this.
Don't waste your money or time here.
Very good ! : ) – This is one of the best brazilian restaurants that I have ever been before! Very close to braziilan kitchen.
Very Good! : )
Great Place to go with a group- – This restaurant is small with a very crowded feeling. Also found it too warm inside. Went for what I thought would be a romantic dinner but it does not have that kind of environment. Better suited for groups or with friends. This is a fun place with great food and music. The band was wonderful and started playing at 7pm. It does get very loud and is hard to hear each other talking. We really liked everything served except for the chicken, found that dry. The tenderloin and lamb were outstanding, best we ever had. The 3 different pastas were made with excellent sauces. Went for the all you can eat and they made sure we had plenty left over to take home. Our server was excellent and explained dishes and why the owner cook prepares them a certain way. We did not need seconds but our server came over twice to ask if we wanted more of anything. We do not usually spend $30 per person for food but would return in a minute for this delicious spread.
Will never visit this restaurant again – I was really surprised to see such unpleasant service as we had at Al Primo Restaurant. Drinks order was taken app 15 min after we got seated. We ordered all you can eat menu which turned out that we tried cold pasta and some meat. Even if we wanted to order more we couldn’t because our server kept avoiding our table. No to mention our water glasses where never refilled. We will never go back to this restaurant again.
VERY Good Brazilian style food, but NOT a Churrascaria like Fugo – I've lived near Edgebrook all my life and remember when this place was the public library. I came in with my family one night to celebrate my birthday. Now I've been to the Churrascarias in Brazil and even in the Czech Republic of all places. I thought from my previous experience and by the movie on this page the service would be traditional: servers coming around with meat on large skewers, getting a piece of meat here and there. This experience, however, was totally different (hence, I really can't credit them for being a Churrascaria). They have 2 menus, one the a la cart and one "feast" menu which is the "Churrascaria" style dinner which includes a plate of baba ganush, 3 different pastas, and then the lamb, chicken, and beef tenderloin (only they serve them on a platter cook to order, almost) with salad and their signature polenta sticks and potato side all of which you can take home if you can't finish. No doubt, it was VERY good and the service was well done. The price is well worth the visit too. But for me, skip the sides and get to the meat like I remember them doing at the REAL Churrascarias. Yes the food is great, yes they've been featured on Check Please on PBS, but I have this "fixed" image of what a Churrascaria is and that was what I was looking for. I think all the sides like pasta and polenta (although Very Good, I can't stress that enough) substitute the fact that A) no servers coming around with skewers of meats and B) only three meat items on their menu compared to Fugo where they have about 7 or 8 different meats. But hey, I like it; it's a very good place to take a date to or even a large group. On Friday nights, experience the Bosa Nova sounds of the live band and enjoy an authentic caipiriniah (the traditional drink of Brazil). I call this experience a "Neo-Brazilian" approach to the traditional Churrascaria experience. I'd definitely come back. Obrigado (thank you) for re energizing Edgebrook with your Brazilian flare
An endless bounty of meats and sides get a Brazilian twist at this families' restaurant in Edgebrook. – The Scene
Edgebrook's reputation as a suburb within the city follows to this Brazilian eatery, a multicultural gathering spot for families and diners curious enough to travel that far west. Long wooden beams criss-cross the ceiling, calling to mind a cozy lodge space with recessed lighting and earth tones. Steel black chairs surround tables for four, spaced enough apart to accommodate servers pushing carts of pasta from table to table. Owners frequently engage in friendly chats with locals.
Traditional family-style galeteria food--oven-fired chicken, spicy lamb and slow-roasted beef shoulder--get paired with side dishes that steal the show. Garlicky, snappy french beans mingle with pearl onions, the perfect mix of snappy and soft. Cheesy polenta gets a deep-fried treatment and a gorgonzola dressing. For the meat choice, beef stands out for its tenderness; the others lack juiciness and taste. Dessert shouldn't be ignored, especially the petite-sized guava cake, a sweet treat enhanced by strawberries and almonds.
Hits: The open dining room creates an at-your-friend's house appeal, all the more pronounced by the attentive servers who frequent tables with as large a portion as diners like.
Misses: Both the rotisserie chicken, billed as having been marinated in sage and lemon overnight, and the lamb, supposedly rubbed in several spices, were dry and missed flavor.
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