Atlanta >Hair Care > Hair-Ex
5975 Roswell Rd NE, Atlanta, GA | Directions 3032833.917884 -84.377672
Monday - Friday: 10am to 6pm Saturday: 10am- 4pm
Horrible Service and Integrity – We live in Sandy Springs not far from their location. I purchased a pony tail and a full unit in Sept 2010. Once we received the unit it was beautiful and they fit it well. However,it took many phone calls and well over one year to get the unit delivered and still have not received the pony tail after numerous calls and visits to the store. We can't get Dana or Leslie to return our calls and Dana has stood me up twice on scheduled appointments. I would steer clear of Hair -Ex and do further research on a place that cares for people.
Horrible customer service – I am a hairstylist and have used Hair-Ex religiously for the past 4 yrs. As time goes on the service gets worse. Most recently I had a client who was given the wrong texture and after speaking with Leslie to try to rectify the problem, she was hung up on. I also had 2 other clients order recently and hair was not available when promised and they were given attitudes when they kept calling to check on their orders. Both got their hair only one day before their appts and were traveling across the country to me to have the hair installed. The last time I ordered I finally received my hair 3 weeks after the promised date. I even received a phone call saying my order was ready and when I called to say I was on my way, I was told the order was infact not ready. I have given them the benefit of the doubt but will not any longer. I will no longer purchase from Hair Ex, it's become too much of a headache and is not at all convenient, considering the price. I think Leslie needs to take better care of her customers to ensure continued success. You're never too good to treat people right.
Great hair!!! Horrible service!! I have worn hair extensions for years and would normally get hair from a local beauty supply store. I decided to make the investment in quality hair. I was not disappointed !!! The hair extensions that they import were awesome and definitely worth every penny!!! The service however was another story. The stylist was very unprofessional! The first time I went in she talked on the phone while doing my hair. My tracks began to lift about two weeks after I got my hair done. When I scheduled a follow-up appointment to fix the problem... I got to the salon and the stylist had gone OUT OF TOWN!!!!
Go to Hair Ex to purchase your hair and take it to another salon to get it put in!!!!
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