Peoria >Five Senses Spa and Salon
7719 N Grand Prairie Dr, Peoria, IL | Directions 6161540.781274139881134 -89.67585973441601
M-F 9am-8pm, Sa-Su 9am-5pm
Really impressed with this place! The welcome was really nice and they were very accommodating. I had a mani/pedi in what I understand was a newly refurbished area - wow! So nice. Enjoyed being offered a glass of wine while I was being pampered and although I chose not to have any of the extras on offer, it was nice to be asked. Looking forward to going back sometime soon!
I recently had my hair cut and colored at Five Senses and was highly satisfied with the outcome! I love my new style! From the moment I entered to the time I left I received nothing but top class customer service! I will definitely recommend to everyone I know! The extra little add-ons made it that much better, from the scalp massage to the glass of wine! Thanks Five Senses!
Terrible customer service and SUPER harsh chemicals – Worst spa experience ever. They claim to use lovely organic products yet the staff uses thick rubber dish-washing gloves while they work on you; even for the pedicures! Ouch! The place is small and more like an overpriced Cost Cutter than a nice spa with overcrowded spaces and chatty attendants running everywhere. The negative energy in the environment just adds to the rough touch of the rubber gloves and the confusion of it all. Someone with a gloved hand left a chemical burn on my brand new leather boots and the owner basically told me, "buyer beware." Probably also explains the rest of the complaints about this disaster zone. I only visited the place because I have purchased a few gift certificates for co-workers here and wanted to test it for myself. Now I owe those friends big time for sending them into what can only be descibed as a horrible experience. I guarantee I won't do that again. Save yourself, your money and your personal belongings and avoid this place. Instead, try Natural Concepts Salon & Day Spa or Serenity Day Spa; both in Peoria.
Great Place to Relax – Loved it! Customer service is very important to me and i was greeted with smiles and great customer service.
My service provider was very knowledgeable and professional. It was a great place to relax I will Definitely return!
Gift Certificates are the perfect gift – I have been buying my wife a gift certificate to Five Senses for the past three years, the front desk staff is so helpful and friendly, and each year I know I've made her happy. She always comes back from the spa in a great mood and talks for hours about the friendly staff and the unique and lavish new services she tried. I'll keep giving them to her each holiday if it makes her this happy everytime!
Massage Therapist was wonderful! – The entire massage... the foot wrap... the fact that I got to choose my own essential oils....it was all so personal. Lynne was very skilled. The vichy shower was unique and a refreshing way to end the experience! I highly recommend it!
Never Again! – Be careful if you plan on getting any color done at this salon! The prices quoted online DO NOT cover everything - there is an additional surcharge for the actual product used. Who does this?
Been a while since I've been there – I got a gift cert for a massage from a shower. I went about a month later, and the place was nice, but I waited way too long after my appointment time for my service. This put me in a time crunch for an appointment afterwards. Whilst sitting in the waiting room, I thought about using the chocolate fountain, but the table it was sitting on was dirty and I saw a hair float through the chocolate. Also, the dressing room was not clean at all, from dust bunnies under a bench to dust and hairspray caked on lighting fixtures. I'm not squeamish, but I could not put my bare feet on that gross floor. My technician was friendly and did a great job on my body wrap - but was almost insulted when I told her I didn't have time for the vichy shower that I'd scheduled after I waited so long for her. I have to say, I know some people that have worked there, and I don't think the owner is the nicest person. Seems to be an awful lot of turnover, and I've heard that she is really lacking in people skills. Which explains why the place was dirty - who is going to invest pride into a job they don't like?
Great employees/ service however OWNER NEEDS TRAINING – I had a wonderful day at the spa with my sisters however, we were completely put off when we observed an encounter with the owner at the front of the spa. She was cold, rude, and completely disrespectful towards multiple employees. We witnessed several instances where the owner undermined the staff covering areas of customer interaction to services provided. I would NOT support her business in any way.
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