255 S Elliot Rd, Chaple Hill, NC | Directions 2751435.931923 -79.026955
Don't bother with this Spa – I've been in dozens of spas in many different states over the years and this is by far the worst spa experience I've ever had. My sister and I booked facials and hair appointments for what we thought would be a nice "relaxing girls day" at the spa. When we arrived the spa was less than inviting (literally and figuratively). We were left standing for quite some time before anyone acknowledged our presence and when they did, acted like we were a bother to them ... which we probably were since every stylist/employee seemed to be sitting around reading magazines and talking/texting on their phones. The place was shabby, carpet dirty and ripped and the facials we received were mediocre at best. No explanation of the service, no consultation ... just slap it on and get it over with! We were so disgusted with the experience that we paid for our facials and told an older gal (either the owner or manager ... Peggy?) that we had an emergency and had to leave without getting our hair done (we were trying to tactfully get out of there). Expecting a response of "gee thats unfortunate .. when can we reschedule you ... blah blah ... we instead suffered the wrath of a nasty woman who practically drop kicked us out the front door. We made the right decision in leaving .... and of course never returning. I suggest you learn from our experience and stay far away from this train wreck of a "spa".
Not the best Spa Experience – Having my normal spa loose their massage therapist to some unforeseen medical crisis, I booked at 225. I walked in and one of the stylist was standing at the counter. She looked up, gave me one of those "omg she is gonna be a cheapo" looks like 'how dare you actually walk in here' looks and immediately went back to her magazine!!!!!!! I am assuming the older lady that came to greet me was either an owner or manager. She asked me my name and I told her, she then said, 'oh yeah, you're here for eyebrows right?' "No, a massage" - "oh yeah".. and she shows me to another room and says "Its gonna be a while, just fill out this paperwork" and leaves.....Ok first off the room is overly lit, small, and not very relaxing; not what I expect when I am going for a massage. And it was cold. Second, there was no offering of something to drink. Third, no explanation of who was going to do my massage or how long my wait was going to be.
So, as I wait, some other lady comes through calling out someone else name and looks at me and says, "you are not her" and I said, "No, I am not". Then finally the massage lady get there and comes through mumbles something about who I must be and she will be with me in a moment after she sets up. I sit there wondering ok, and you were not here before setting up for what reason? And I guess it was like she read my mind because she came back out and apologized and introduced her self and invited me back to my room.
Her massage wasn't bad, she did exactly what I had asked for, but I didn't feel anywhere near as relaxed as I do normally when I get my massage. I didn't get goose bumps not once (in case anyone out there measures like I do.. goosebumps =awesome). But I was cold the entire massage and was so glad when i got covered up and the hot towels on the feet were superb!! So, I would rate the therapist higher than the experience itself, but not much higher.
Overall, I wasn't impressed. I will be making the busy weekend appointments with my previous Spa and I wont be going back.
I can't believe this just happened... – This would have been my fourth visit to the spa...
I called to schedule a salon appointment with William. Peggy answered and said he was no longer at the spa and offered to schedule with another stylist. I told her that William was the best stylist I have had. Before William, Greg cut/styled my hair and I was NOT happy with his work and since the appointment was for a wedding, I wasn't sure if I trusted a new person to do it. She hung up on me! I honestly thought it was a joke! When I called back to ask who managed the salon, Peggy stated that she did. I proceeded to tell her how unprofessional it was to hang up on me and she began to argue with me. She said that since I told her I was taking my business elsewhere I didn't need to come in. The problem is, I never told her that. I said that I was hesitant to use someone new because of the nature of the occasion and I wasn't happy with Greg when he did my hair. She proceeded to tell me that she had been managing salond for 20 years and asked me how long I have mangaged? What does that have to do with anything? I work for an investment firm. My job has nothing to do with how rude and unprofessional she was to me. If she were a good manager, she would have tried to sell me on someone else and apologized that I wasn't happy with Greg. I can't believe this is the level of service they now provide. It's a shame too because I enjoed going the few times I did...
Maybe she was having a bad day, but she didn't have to take it out on me! They have now lost me and my boyfriend as clients. He has had 3 massages there. After this experience I GUARANTEE he will never be back. There are other great salons out there and I encourage you to shop them before going to Day Spa 2.5.5.
Reviews look suspicious – Take a look at the three posts with 5-star ratings. ALL of them are on the same day and year. I find it hard to believe that three people gave such a high rating on the same exact day. I wouldn't put too much trust in the reviews given here.
Great facials and microderms – I've seen improvement since getting several micro-facials over the last 2 months. My skin feels better, and more importantly looks better. She gave me a deep hydrating cleanse which lessened my fine lines. My skin feels softer and smoother than it has in years.
After the micro, I got the facial, which comes with it (I think?). Felt great.
I had blackheads on my nose before, but the micro-facial took them away. Didn't realize how much I hated them until they were gone.
My skin feels so good, and 2 friends have told me this (without being prompted!)...
My skin is oily, so she used different creams and hydrators specific to oily skin.
I recommend Day Spa 255 if you're not happy with your skin and want it to look and feel better.
Excellent service – Relaxed atmosphere - not uptight or pretentious. Great staff - I recommend Kristin for massage, and Debbie or Greg for hair. I always leave feeling good about myself. The location is good because it's near University Mall and Eastgate. Anyway, I recommend it!
Great work! – "I couldn't find anyone to get my hair right after moving to the Durham area - until I found William at Day Spa 255. He gets my hair, and consulted with me to give me the right color and shape to complement my features. Plus, he's fun. I've thanked the friend who referred me, and thought William and Day Spa 255 needed a "shout out." Thanks.
Fun, competent, and relaxed - the perfect Spa experience – Several high maintenance girlfriends and I were highly satisfied with our Spa Day - with facials, massages, and manicures. The staff walked us through things, made us feel good, and did a great job, and were fun!!!. I defintely plan on going back and would recommend this place to anyone. We didn't have our hair done, but the salon area, which is separate, seemed busy. The Spa area is separate, and has its own waiting area, which was more relaxing and private.
Very bad ownership – My wife is in medical school here in Chapel Hill and does not have very much time off to spend time on herself with her demanding schedule. For our anniversary I purchased her a package that included a manicure/pedicure and a facial. She used the manicure/pedicure when she had time and then had boards etc. so was unable to use the facial for a good while. She went to redeem her gift card and the owner told her she would have to pay half of the facial b/c of the time it had been since the purchase. She is not confrontational at all and could not reach me so proceeded to get her facial. The lady that gave the facial was excellent and when she proceeded to meet the owner up front she called me and was able to reach me, and explain what the OWNER had told her about paying half of the facial. I asked her to put me on the phone with him and explained to him calmly that I had already paid for the facial in full and that nowhere on the card did it say a time limit, and that I shouldn't have to pay again for something I had already paid for. Immediately as a child would have a temper tantrem, He proceeded to YELL at me and tell me fine its free (which is RIDICULOUS) as I had already paid for it IN FULL and he hung up on me with my wife's cell phone and TOSSED it at her and YELLED AT HER TO "GET OUT NOW", JUST GET OUT, ITS FREE!!!! Multiple times. She politely asked him if she could tip the lady who gave her facial and she did. She proceeded to come to me in tears over the way he treated her.
I was trying to do something kind for the woman I love and have a relaxing experience after all the stress she puts up with and I will never support such a terrible business owner such as the owner of Day Spa 225. I will tell everyone I know this story and how he treated my wife and will never return until he manages his business into the ground and there is new ownership.
Editorial Review – Experienced beauty artists provide a relaxing escape by using a diverse variety of products and treatments.
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