1500 Ellsworth Ave, Carnegie, PA | Directions 1510640.394330 -80.092074
Monday: 9:00 AM - 5:00 PM; Tuesday: 9:00 AM - 5:00 PM; Wednesday: 9:00 AM - 5:00 PM; Thursday: 9:00 AM - 5:00 PM; Friday: 9:00 AM - 5:00 PM; Saturday: By Appt.; Sunday: By Appt.
I was looking for something to occupy my time this evening, so I went surfing on various issues and was taken by surprise when I came upon some pretty harsh words aimed directly at a business associate of ours. I’d like to give a view from a property owner’s perspective. This is only the beginning of our story & our relationship with MACE Property Mgmt and Jennifer Stewart.
We bought our first rental property in 2007, a single family dwelling with a small yard and increased the number of single family dwellings to three(3) by the end of 2008. We had previously employed a property management company for four (4) years to manage each property from renovation to leasing & ongoing management. Each year, it became a necessity to supplement the rental account with personal funds to support the managing, operation and upkeep of the rental properties.
We were close to calling it quits as Landlords about the time we were introduced to MACE Property Management. They took over managing all three properties in mid-2011. We noticed the positive difference in management style immediately, and subsequently, we began noticing improved results reflected in our monthly rental statements. MACE has been successful in the overall management, maintenance, and continued occupancy of our properties since 2011.
Jennifer Stewart, Asst Property Mgr at MACE, is the driving force behind the positive changes in our situation. She turned our rental woes into a positive cash flow in a relatively short period of time while managing to bring the units to code and in good repair.
Jennifer has been our primary property manager at Mace, and has handled the majority of our rental issues from clean ups to clean outs to repairs and to evictions and back to reoccupancy.
Jennifer has represented us (as the property owner) on multiple occasions at hearings for violations by negligent tenants. Some violations have the potential to carry fines of $300.00/ day and higher for the property owner, even though the negligence originates with the tenant. (high weeds & grass, trash, debris, animal issues, loud, disruptive behavior, ).
I sense, from some of the harsh, accusatory, and downright mean comments aimed at Jennifer, the author(s) had most likely, ended up on the opposite side of a Courtroom blaming Jennifer for their situation, or was just a “player” tenant who was feeling exposed at a particular point in time.
I notice the lack of substantiating comments or specific examples that would support their unfounded attacks which appear to be on a more personal level. Jennifer works for the owners of MACE as well as the actual property owners. If she is attending a hearing or an eviction – she is usually there just doing her job. If she is attempting collections on past due rents, again, just doing her job, Nothing personal – all business. Jennifer is easily able to recognize when a good tenant may be going through a temporary tough period and has worked things out with the tenant in an effort to avoid additional worry and concern for them.
In ANY situation out of the ordinary, communication, planning, and fulfillment of committments or promises is key to a success story.
Jennifer Stewart was (& still is) our saving grace, whom we trust managing our properties and appreciate for all the effort and hard work that has been producing positive outcomes for clients.
The rest of the story will follow – of her greatest feat.. stay tuned.
PS – Thanks Jennifer – for all that you do for us.
I have dealt with Mace Properties before when I was looking for a home. I have dealt with Jennifer Stewart in particular and she was nothing but nice and professional to me. She helped me find the place that I am currently in. Unfortunately, my landlord does not work with Mace anymore, however, Jennifer continues to this day to be nothing but helpful, kind, generous and sweet to me and my family. I am currently trying to move and everytime I contact Jennifer to see if there is anything in my desired neighborhood, she lets me know, helps me try to get it if I am interested and goes above and beyond to help me. She genuinely wants to see me happy and I am upset that Mace is no longer the property manager for my home. I defintely hope to work with Mace and Jennifer again really soon!
I am currently renting from mace and have been for about 6 years now and have not had any real problems with this company. If I call for corrections on any issues and or repairs that are needed; I have always received response within a reasonable time frame. Jennifer Stewart has always worked with me and was never rude or aggressive on her responses to me. Mace agents have always been very kind in our communication. I have nothing but nice words for this company & I am sure it will continue this way. I continue to rent from them & have recommended to others.
My boyfriend and I rented from them for 9 years. We never asked for anything. Always paid our rent on time.
We never really had a problem with them till Jennifer took over our building. She kept telling us we owed back rent. She could never come up with a date/month/year that we owed.
She sent us papers to show us when we were late. 6 years of records. I was able to pull up and find every check and bank statement! It was a lie. We ALWAYS paid our rent. She tried this for 2 years. I threatened to take her to court for harassment. She said, "We don't have to go there. Lets just find out where you owe us." If YOU don't KNOW when we didn't pay, then YOU can't prove we didn't pay. SMH
I started to take our rent to their office. Jennifer gave me my receipt. When I got home I realized the receipt was NOT signed. I called the office and she said, "I didn't sign the receipt because we still have unresolved issues with the rent you owe us."
Me moved the next week. I was pregnant and we needed a two bedroom anyway. That woman was a nightmare.
I wouldn't even give Mace a corner of a star! When it comes to professionalism they have none. The secretary, Jennifer, just yells at you for everything and will not listen to reason. I have rented from them for 2yrs, I have fixed everything that has broken or needed repair myself, I have never complained about the crack-heads and drunks that live around me, never complained about the cockroaches and I have still payed my rent on time the entire time I have lived here. Now that I sent a notice to vacate they have a problem with me. I guess the only way to treat the one good tenant you have is by yelling and making threats. Unfortunately for them I know a lot of people and will be making sure that no one I even know of takes over this apartment, that I have made a very nice place out of my own pocket. However you can live here and rack up $3,000 in back rent before they even evict you so if you're a low-life looking for a free ride this is the place to get it.
Mace property management – Jennifer steward as wll as Mace is very organized crime/carnegish like. She has a general hatred toward tenents. She maintains that she is trying to address issues profesionally but insists the tenent is at fault. She is organized crime aggressive with tenents. She maintains she has animals but hates those animals that tenets maintain
Terrible Company! – I have leased apartments for the last 7 years across a few states. I've had some rough and frustrating experiences but nothing like this...
Jennifer Stewart is the Assistant Property Manager at Mace and was my contact. She is extremely unprofessional and seems to have a general hatred toward life every time I met or spoke with her.
She does not return any phone calls, and by a miracle chance she does call back and gets your voicemail, expect a rude message.
For those of you that have delt with her or have looked at properties with her, beware of the walk through prior to moving in and after exiting the property. She will try to rip you off at every angle claiming you were at fault for previously damaged property. Expect a nickle and dimed invoice and half your deposit, if any, at the end of your lease.
Also, beware of mice infestations in their properties. I personally killed 26 mice in the basement before they would send an exterminator to the property.
I'm not sure how this company stays in business or how their employees keep their jobs, but it's an absolute joke and nightmare dealing with them.
Find another place.. do not put yourself through the hassle..
Horrible Experience – Having to deal with this company is by far the worst experience I have ever had to be a part of.
Let me first state that I own a rental property and decided to rent for a year in moving to a new area until a decision was made where to buy. If this company was representing my rental property I would be completly ashamed.
It first started when we moved in, the house was a complete wreck, there were numerous boxes of previous tenant(s) stuff that I had to throw out, there was a broken toilet left in the garage, there was garbage and leaves all over the garage and basement.
Next started the issues with the house itself, the roof leaked twice, the basment drain pipe backed up, the screens were all torn, along with numerous other items.
Then there was the bug and rodent problem. We had mice in the house 4 different times in a year, and then there was the stink bugs, in the summer to fall I had to catch and dispose of 75+ inside the house every single day.
Whenever we would contact the company to have the issues addressed, 99% of the time they were rude and we were always told that someone would get in contact with us (i.e. the handyman). This is fine as they have 3rd parties do their work, however if I provide dates and times when I would be available for the repairs to take place, I don't need a response that "Well I don't know their schedule so I'll have them call you"
We also had an issue where the ceiling was leaking heavily for the 2nd time which was after "business hours" we called the emergency line and after 3 tries finally got a hold of someone, who told us this is an emergency repair and we will have someone call you and come out tonight. Guess what happened, no one called and no one came out.
There is numerous other accounts of just awful customer service, but the kicker came after we moved out. We called 2 different times to ask where our security deposit and/or list of repairs was and were told that we would have it within 30 days of them taking over control of the property (in which by law they are required to provide these things). Day 31 came and no deposit returned or list of repairs.
When we called that day we were told that "your check was sent out weeks ago and your file is closed" at which point we told them we have not received anything and can now take you to court. At that point we were told by the woman on the phone that she was there by herself and our file was in another location so she would have to get it and give us a call back. The end of the day came and we received no phone call.
After leaving another message for them stating this we finally received a call from someone who said they were the owner, and what happened was that 2 people were working on closing out our file and one of them closed it and filed it away and the other never did their part.
When all said and done we did receive our security deposit in full back, but it was just an awful experience.
When a company doesn't even have to checks and balances to follow the law, something is majorly wrong there.
Do not rent from this company, it will be nothing but a headache.
Will Demand Money and Refuse to Give it Back – My sister submitted an application and got approved. They demanded a deposit to hold the apartment. She sent the money order on June 7, 2011. On June 14, 2011 she notified them that she would not be moving in. She never even had a lease agreement put before her. The name of the woman who is her contact is Jennifer Stewart.
The website and agreement stated "If we feel at that point they are the right prospect we then will collect a security deposit in the form of a certified check or a money order and inform the tenant if they choose not to sign the lease before moving in then the deposit is non refundable."
According to Pennsylvania Code 9.50 (c) They can charge you 1st and last months rent for a deposit once you sign an agreement to move in. Code 9.50.7 (1) states that they have to return any unused portion to you within 30 days from the date the landlord receives possession of the premises. She never moved in, has never been on the property and the landlord always had possession of the premises but they refuse to give back her deposit. They stated to her in an email that "they would give her back her deposit once they find another tenant and the tenant moved in."
This company has taken over $500 from a very young lady fresh out of college moving to a city on her own. They are a bunch of crooks.
This company does not respect the laws of their state, and they do not follow their own policy. I wouldn't even give a 1 star rating if it wasn't required to post this review.
Very slow in response, nobody answers phones – We've been trying to get a hold of someone thru email and phone the last few days and nobody is getting back to us. Clearly they aren't very concerned about customer service which makes me think that perhaps we don't want to rent from them anyway since they're probably in change of getting plummers etc. in. If we're having this much trouble getting a hold of them just to view place, just think of being one of their tenants! Might be a nightmere.
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