2319 Market St, San Francisco, CA | Directions 9411437.761680 -122.438361
Neighborhoods: Central, Castro
customer "service" makes woman cry – Want to buy bland tchotchkes from a man who drives a civilized, otherwise mellow woman to breathless sobbing? If you hate pregnant women, or customers in general, by all means shop here.
First, let me quote their website: "If you are less than pleased with anything you order from WINGARD, we will cheerfully accept it for an exchange or a refund of the full price of the merchandise."
My wife had an appointment near this store, and noticed a briefcase bag in the window, which she thought would be good for my upcoming job interviews. She popped in and talked it over with Kenneth Wingard. She told him she was not sure if her husband would like the item, and he reassured her: "you have 30 days, so its not a problem. In fact, I'll give you 60 days." Sadly, the bag was rather feminine for taking to job interviews (my wife is european), so we came back to return it. The employee told us "no returns, only exchanges, that's our policy." Uhhhm. What!? Well, we thought, the owner sold this to her, he must be reasonable, that's not what he told her, and its only 70 bucks. Its not like we bought a table or thong underwear. So my wife went back at the appointed time to meet Kenneth again - 4 times. He was late every time, and after waiting around for 20 minutes or so, she had to leave for work on the other side of town. Like I said, this happened 4 times.
One day I get a call from my wife, sobbing. Hasn't happened before or since. She is pregnant, and I really thought she had lost the baby. She couldn't even talk. All I hear is sobbing. I am freaking out. Finally, after a lot of wet sounds over the phone, I hear the cause: Kenneth, who had finally showed up at the time his employees said he would. He remembered her, and even admitted that they did not have a "no returns" sign when she bought it (they've since posted one, real cool, Kenneth). And he refused to accept it as a return. So we are stuck with a credit at a store that carries nothing of necessity or utility to a pregnant couple with half a job. Avoid this place, and Kenneth Wingard, who blithely made a pregnant woman wordlessly weep.
The San Francisco-based designer's namesake retail store offers contemporary furniture and home decor at this Castro location. – In Short
Dark hardwood floors and warm earth tones make customers feel right at home in the loft apartment-like space of Wingard's second boutique. Slightly larger and more masculine than the Union Street location, this shop caters to its Castro clientele. The shop is divided into two sections. The main area in front displays everything from couches and chairs to digital clocks and iPod cases. A couple steps lead up to a small showcase in back, which features a collection of plain cotton T-shirts in assorted colors.
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