Ugh! I'm so disappointed! My husband, twin daughters, and I woke up early this morning and were excited to go out to breakfast...We decided to go to Ladybug even though we hadn't been there in quite some time. See, when it first opened, we were thrilled-there was no coffee shop so bright, so lovely, and so environmentally-concerned in St. Johns. However, after two or three visits, we decided we could not go again. We found the beverages (particularly the espresso drinks) to be mediocre, but more importantly, we found the service to be horrendous. We felt that the servers were not at all interested in helping us (as they were typically holding private conversations with each other or with friends who had stopped by the shop), and sometimes, we even felt as though we were treated rudely. So, long story short, we decided to start giving our hard-earned money to Anna Bannanas or other establishments.
Well (regretfully, as it turns out), we decided to end our "boycott" this morning. My husband and I don't have much extra money (we're both school teachers and have 18 month old twins!), so we were perusing our Chinook Book, looking for a coupon to help off-set the cost of breakfast for four. We came across the coupon for Ladybug, and even though we said we'd not go there again, we decided to give it a try. We love the mission statement of Ladybug, and I guess we figured it might be better this time. Well, sadly (and I'm sure you saw where this was going), it wasn't better. The service wasn't outright rude (thankfully), but our server was pretty inattentive (despite the fact that there were only three other tables filled...and at least four employees working), and it took us asking three separate times before we could get a cup of coffee brought to our table. (At one point, after the second time asking for coffee, our server became so engaged in a conversation with another employee that she apparently forgot...again.) I will say-the food was delicious (we ordered the special strata and the monte cristo sans meat)-but frankly, there are many, many places in Portland where good food can be had...and at many of those places, the service is far superior. Okay, so we made it through breakfast fine, and here's the part at which my disappointment became full-fledged. I went to pay (with my Chinook Book coupon in hand), and my server discounted our bill the price of my daughters' oatmeal. $4.00!!!!! Even though my husband's and my entrees were $11.50 and $10.00, she would only take off the oatmeal. The coupon states that you will get one entree free with the purchase of another (equal or lesser value). It does not say that the least expensive thing will be subtracted!! Honestly, I had no idea the oatmeal would have been considered an entree at all...It's nothing like the other meals, served with potatoes, veggies, toast, etc. Then, my server said (rudely), "I would have told you if you had told me you had a coupon" and made some excuses about being new and not knowing what she was doing. I realize that $6.00 isn't a ton of money, but truly, this was only the latest example of poor customer service I've experienced at Ladybug. I understand that the literal interpretation of the coupon was kind of accurate (???), but is that really the spirit of the thing? In my opinion, good customer service is what keeps people coming back...Isn't that the goal of your establishment (as opposed to making $6.00 extra off of one group, one time at the risk that they'll be so unimpressed that they'll never return)?
When their mission statement is to "make the world a better place," it'd be great if people could leave your establishment feeling good. Aren't kindness and service two ways to make the world a better place?
Nathan and Sarah
Delicious & Study-Friendly. A wonderful addition to St. Johns, with organic drinks and baked goods you can rely on. Clean, well lit, always friendly staff. By far my favorite place to study in NoPo- the large tables and free wifi are downright fabulous!!
Biscuits & Gravy.
Being a musician I get home pretty late from Jazz and Salsa gigs. Usually I miss breakfast but my girlfriend was telling me about the Ladybugs Breakfast so I decided to go and try it out.
It was the best breakfast that I have had in a long time. Hands down one of the best. The homemade hot sauce was great, the biscuits were delicious and the gravy right on point. wait. . . The strawberry jam was smooth and rich.
i have been to many places where the gravy is cold, biscuits are old but not here at the Ladybug Organic Coffee Co.
The best thing is that it is about 8 blocks away from my house. JACKPOT
A great place to go, and to be, and great goodies too. We are blessed in St Johns to have both Ladybug and Anna Bannanas for coffee, other drinks and good food. I love them both, but I have a fondness for Laybug's space when I want to work or write. It is a calming, comfortable space, even though there is usually great music playing. Two sides of the place are high full windows, letting in a ton of natural light that makes the place feel even more wonderfully open. The owner is a sweetheart who prides herself in remembering her customers, their names and their lives, and she loves it. She loves her business and her customers, and it shows. This is a business with a conscience too. It is among the greenest business I've been to, yet very elegant with an attractive earthy color scheme that carries over to the great plates, mugs, etc. Wifi signal is strong, reliable and super-fast. They serve a host of wonderful teas and Italian sodas, and a yummy selection of pastries and cookies is always on display. On the weekends they have marvelous breakfasts, delicious and lovingly presented. There is no clique crowd and you see all groups, from students who enjoy the productive feel of the place as much as I do, to elderly folks, to gamers who use some of the games on offer, to families (there's a great play corner) and everything in-between. One place fit's all, and that's Ladybug. May they prosper and be around a loooooong time.
Fastest WiFi in NoPo and then there's the hand pies.....
Two words my CitySearch friends.... "Hand Pie". Ladybug makes a variety of baked organic yummies, but the best of the best... hand pie. If you aren't familiar with the concept, think of it as a giant Toaster Strudel... or hand held heaven.
There's no shortage of tables, space, or outlets and the WiFi is the fastest free WiFi you'll find, making it a great location for students (Go Pilots!) or business people who aren't chained to a cubicle.
The drinks are great, fresh, local, and organic. The owner clearly values these things and takes pride in making delicious coffee drinks. Staff will greet you by name after just a few visits and if you have a favorite drink, they'll know that pretty soon too!
Come here to support local business, green living, and good coffee.
Great spot!. Excellent coffee and pastries. Nice comfy atmosphere with lots of daylight. Little pricey, but it's "organic."
Superlative Coffee & Pastries, Terrific Ambience. When I moved to St. Johns over a year ago, I hoped to find a local community center, where I could gather with my neighbors for great coffee in a cozy atmosphere. Since its opening, Ladybug has become that place for me -- the heart of my community. I'm there almost every day, whether I'm working or not. My lattes are always excellent (complete with beautiful foam art -- they take pride in their work), I'm always greeted by name, and the pastries are so insanely good that I can probably lay the blame for that extra 10 pounds I've gained this last year at their doorstep. Some coffee shops are a "grab and run" proposition; this place tempts one to stay a while, relax and enjoy. Additionally, everything in the shop is environmentally and socially conscious (from organic/fair trade EVERYTHING to sustainable/recycled/reclaimed construction materials), and Angel, the owner, works continually at building community. Occasionally, there have been some inconsistencies in service due to hiring difficulties, but Angel herself is almost always there, and I can always count on her for excellent customer care. In fact, over the last year she's become a friend. I'm immensely impressed with how much thought and work she has put into her business, and I'm delighted that Ladybug Organic Coffee Company is there in the heart of St. Johns.
Great coffee and cocoa!. I love Ladybug! My son and I visit often as they offer both organic coffee for me as well as truly dairy-free cocoa for him (it's difficult to find sometimes, surprisingly). Ladybug is actually the only place in St. John's that has cocoa he can drink as the others all use dairy-based chocolate syrup or (gasp) Hershey's. This may not seem like a big thing to most, but to us it's a tremendous treat. My husband loves the pastries and says they are amazing (being a non-sugar person I'll have to trust him on that one -- he's picky though). :) The owner of Ladybug and all of the ladies who work there have always been super sweet which makes it even more fun to pop in for a drink. It's super clean and quite cozy, too, and my little guy loves their corner of toys and stuffed ladybugs.
Great pastries, service is so-so. I give it 4 stars because their pastries are WONDERFUL. Really really great pastries. However, the service has sometimes left something to be desired. I was given the wrong pastry once, but because they had already given it to me they couldn't take it back. I would have expected something other than a blank stare - perhaps an offer that it be on the house, perhaps an apology? It hasn't been that bad every time, but in general, the pastries are what makes this place a 4 star. Great that they use sustainable practices too.
Slipping. I used to come in pretty frequently because I liked the whole 'green' thing, but I won't be returning anymore. The coffee was okay, depending on who made my drink. I used to feel at home, but the atmosphere has slowly declined. I'd rather go somewhere where I can get a good cup of coffee consistently and feel like I'm interacting with real people rather than force myself to be loyal to an ecofriendly but sub-par coffee shop. I miss the old employees, they were what I enjoyed most. This place has definitely gone downhill. There are much better places in and around St. John's that know what they're doing with coffee and know how to interact with customers genuinely. Sorry, Ladybug.