Raleigh >Furniture >
Beds >Mattress Direct
4100 Atlantic Avenue, Suite 100, Raleigh, NC | Directions 2760435.839144 -78.600559
By appointment only
Happy Customer – I would not pay attention to the bad reviews. Go see for yourself. As for me I've bought here before. Receive a good deal and been happy with my purchase for the last 7 years. I have no service issues with this company. I will buy my next set from them because you get mattresses just as good as the major stores sell or better and you can't beat the prices no where!
Excellent Service – I am very happy the way they served us. We just went to the stores in the afternoon at 2 and by evening 4:30 we had our beds in the house. The quality of the service is too impressive. Our house was around 15 miles from the shop still the amount we paid for shipping is reasonable. Thanks for them.
Really good prices and mattresses – Dunno what everyone is talking about. The prices are crazy low and the the bed that my wife and I bought is the most comfortable mattress I've ever laid on. No reason to go anywhere else. I tell all of my friends & family to go here.
Excellent experience – So, yea, it's a warehouse, but that's why the prices are so cheap. All of the mattresses were brand-new and still sealed. My wife and I got an awesome deal.
I'm not sure why everyone is complaining about the customer service. I think it's refreshing to not be hassled while shopping. They even helped us strap the mattress and boxspring to the roof of our car.
I absolutely recommend this place. If you want a cheap, but good quality and comfortable mattress, look no further.
Bad Customer Service! – We saw this hoarding and were excited to get there. This place is a warehouse which is fine for us. I mean thats the place to get cheap stuff. The manager 'Carl' showed us the place and also explained how the mattresses are displayed. I was also thinking on my pocket and probably missed a few words of his. When I came back to him with doubts. He said 'See! you were not listening.' (Needless to say, this man has a heavy attitude). That itself put us off. When we asked him what time is he opening on Black Friday, he says, "Depends on my mood as to how much I eat the night before and how early I wake up". We as customers, certainly expect a better and professional reply. On the contrary, if you ever want to purchase mattresses, you might want to try 3640, Capital blvd, Raleigh. Meet up with the guy named 'Alex'. Very heart warming guy and more than willing to help you with all your questions. you will get better deals here too.
All the best. Hope this helps.
Excellent – I don't know what happened with the previous reviewers, but we had a very good experience and got a great deal. We shopped at several places and nobody had anymore selection than here. It was hot in the warehouse, but we saved enough money to warrant a little sweat. We were given the layout of the display and left alone to try all of the sets out. He checked on us several times and was not pushy at all. When we were about ready to make our selection, he gave us a better deal than was posted since we had the CASHOLA. I highly recommend them.
completely unacceptable – My experience with this company made me wonder if they had ever sold a mattress before. A week passed before I even received an acknowledgment of my order, and then only after I called them to find out what was going on. Even after my call and request to keep me posted on the status of my order, they still failed to send me anything indicating what was going on.
It took almost a month for the mattress to finally arrive, and when it did the delivery drivers - in spite of what it clearly states on their website - refused to take the bed up one flight of stairs, so me and my girlfriend were forced to do it ourselves. In response to this false advertising, the company offered me a FREE PILLOW. A FREE PILLOW.
The man's name is Blake, and he does a great job insisting that they can't give any discounts and lying about who is actually in charge.
DO NOT ORDER FROM THESE PEOPLE.
Absolute Nightmare! – Absolute nightmare, no communication unless we called over and over, still got order wrong even at 10 days late. Delivery of 4 hour span was 2 hours past 4 hour mark. Do yourself a favor and look elsewhere.
My head still hurts!
Bad Products and Bad Service – I agree with the other posters. The worst experience I've ever encountered. Carl, the manager, is heartless and talked to me with no respect. The products are not quality. Don't waste your time with this place. Go somewhere were the employees care about their customers and the service they are offering.
Never buy from here!! – If you don't want damaged furniture, banged up walls, and a manager that hangs up on you then NEVER buy from this place.
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