8635 Crown Crescent Court Unit 3, Charlotte, NC | Directions 2822735.14197 -80.72913
Neighborhoods: East Forest
Mr. Hamma from Ben Franklin provided me excellent work, very professional, customer focused-polite-great hand shake-an all around top person. He is a real credit to your company, his profession, and above all to his fellow man. tThe kind of man any company would want to have as an employee. Please hire more like him in all divisions of your company. Thank you.
Kim knows alot about plumbing and I felt very comfortable when he was in my home, I would definitely use your company again – “always on time”
I just wanted to send a note to tell you how AWESOME this company is. First, you guys totally saved the day when I needed a service call. The tech that came out to my house was great, efficient and explained everything to me very well. He explained the Club Membership program to me and I decided to enroll. I literally just got off the phone at 11:05pm to schedule my annual system flush/maintenance. How cool is it that I can truly call and speak with a live person this time of night?! Way Cool. Then, I just talked to the friendliest guy ever. His name is Tavares (my apologies if I spelled it wrong). He was so nice and helpful that I couldn't help but to smile the entire time. To receive that level of service this time of night is truly amazing. I am very thankful that I called you guys in my time of need and I will happily tell anyone that asks to call Benjamin Franklin Plumbing. Kudos for a job well done.
The company is solid. We had them come out give us a quote, and they started the work immediately. Their plumber Kim Knopp is the best we have ever dealt with. We experienced brown water coming through the pipes, he was their prior to the appointment & very professional. They also had the owner T Rae, come out to check the job afterwards. The city also came by to review the work, job well done. Fair pricing, & very professional.
I would not deal with these people. I have seen them in the Steele Creek area where I have lived since 1982. All the houses here in 12 Oaks were plumbed with black pipe running from the house to the meter. I have seen dozens burst and require replacing. It is very simple to trench beside the old line and drop in another beside it. My neighbor did his in 4 hours with a tiller and shovel. This is the second time I have seen Ben Franklin on my street recently and each time it takes days for them. Today will be the fourth at my neighbors and the guys sit in two vans outside the house all day without shoveling the dirt back in the ditch just milking the clock. They did not even have a backhoe and rented one from United Rentals that was delivered and picked up yet they still sit there. I wonder if it is a low income government supported deal.
Would not give an estimate of work on the phone, the employee said they "had to look" but since we bought the kitchen sink fixture and just needed it installed, and she said "I don't think it'll cost that much" we had them come to the house. Come to find out the plumber said "It's a FIXED cost for this particular item, it costs $280 for 1 hour of work and they want you to join 'some club' to get a reduction. DO NOT LET THEM SET A FOOT ON YOUR PROPERTY without getting an estimate of the work value first, they charge a $60 service fee that they pretend to "wave" when they gauge you for your repairs! The technician smelled my garbage disposal and recommended based on 'smell' that it be 'replaced'... oh by the way it worked FINE, did i mention I couldn't use it CAUSE THE KITCHEN SINK WATERS OFF duh! And the technician went into my garage without my permission and put an 'emergency sticker' with their number on my hot water heater! Um... I'm home, did you ask permission to go in my garage??? NO. STAY THE HECK AWAY from this plumber. That being said... they're ontime, polite and no plumbers cracks. I have used this plumber for several repairs, they do good work, and they cost too much.
Terrible. Estimates going from $2800 (before a club discount) to $4100 once our insurance company was involved a year later. (which was doctored because they didn't apply the club discount to the original estimate). They had kleenpro come out to clean up, who is pushy about having their flooring man do the repairs. Shady, you can tell an obvious lie. They contradicted themselves over and over again. Do NOT use Benjamin Franklin for your plumbing needs. I wish I had looked at their rating before using them.
Hidden fees after arriving. Do not recommend Benjamin Franklin plumber. Find an honest plumber!
"I just moved to our ancestral home in Charlotte and lots of facilities
are not working so i need to do a lot of renovations I need to redo
the kitchen pantry/laundry area/hot water heater. Yes, all of that in
a space that most people have for just their pantry in modern homes.
The biggest space sucker was the hot water heater and since it’s a 10+
years old it was probably going to need to be replaced before too
long. We consulted a lot of Plumbing companies in the area but they
could not do as the specifications that I wanted good thing I check
online and found Benjamin Franklin Plumbing I check their site and
they have water heaters item so it’s convenient to hired them and buy
the heater from them as well.
I phoned them and book schedule for estimates and Wow...the supervisor came to the house to do the estimate. He was a professional looking dude who really seemed to know what he was talking about. He knew how many BTU's we needed to tell the gas company we needed. He had knowledgeable opinions about what size we needed and placement of the new machine. Price is good so i hired them immediately.Installation process took one day and went very smoothly. The plumbers were very professional, super clean and giving me kind suggestions for completing other half-assed home improvement projects we had started. I am very satisfied with the product and service rendered.
I highly recommend them to all my friends who need similar service."
I called Benjamin Franklin to replace my Water Heater and Sump Pump. What a fool I was. Their quote was for $2,711. I told them I had to get a second opinion and they charged me $49 for the service call.
I got the work done with another plumnber with comparable equipment for $1,300.
After such a disparity between the Ben Franklin Quote and my actual installation, I asked for my $49 back.
I didn't really expect them to give me my $49 back and of course they did not.
I spoke cordially with the General Manager who made it clear he would not refund me. It was obvious he could care less about customer service and would rather have his plumbers charge an arm and leg to some sucker than keep an honest customer happy.
They are all about MONEY and nothing else. Stay away from Benjamin Franklin Plumbing.
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