8635 Crown Crescent Court Unit 1, Charlotte, NC | Directions 2822735.14197 -80.72913
Neighborhoods: East Forest
My wife and I were very pleased with your service and we look forward to an ongoing relationship with your organization. When I made my first call on the weekend I anticipated talking to a part-time rookie and I ended up with a gentleman who was an OUTSTANDING professional and asked all the right questions. I was ready to sign up right at that time. The next day Dean Sibrans arrived and again we were impressed. He had a very pleasant manner about him and was again very professional. He made a very positive impression on us. We were also pleased we could get an installation of Friday as we had company from Texas arriving on Saturday. On Friday Ariel Diaz and Charles Ivey arrived and again were very professional. It was extremely hot in our attic and I felt so sorry for them. Mr. Ivey began cramping and had to cut back some, but Mr. Diaz filled the void and went above and beyond the call of duty getting our installation completed. He was OUTSTANDING. For 9 years I headed Shell Oil's Nationwide Customer Service organization in Tulsa, Oklahoma. I get very excited when I encounter an organization such as yours. I will be recommending you to my friends and neighbors.
I am very good at critical evaluation (just ask my wife). One Hour met and exceeded my expectations. I will strongly endorse your company.
I WAS VERY PLEASED WITH THE SERVICE I RECEIVED. I HAD A LALTE AFTERNOON APPOINTMENT, THE SERVICEMAN HAD A GOOD ATTITUDE. HE TOOK CARE OF MY PROBLEM AND EXPLAINED EXACTLY WHAT HAD TAKEN PLACE. THANK YOU VERY MUCH FOR ANOTHER GOOD EXPERIENCE.
Integrity of the technician. I had a potential warranty issue but it was not cut and dry as to whether it was covered or not. The technician, Eric, studied the purchase proposal form 2 years ago and pointed out in the “fine print” wording which showed the issue was indeed under warranty therefore to my advantage. I plan to point out this honesty to people I come in contact with regarding heat pumps and recommend One Hour Air.
Desi the service technician was very knowledgeable and took time to explain everything to us and show us photos. I will request him in the future.
Having worked as a Lighting Designer (with an engineering background) and collaborating with contractors and supervising technicians on a daily basis, I tend to ask a LOT of questions and am no easily impressed. Upon meeting your tech Jim, I was amazed to come across someone of this caliber ‘working in the field’. In other professions he would hold a position equivalent to a Senior Design Engineer. Obviously he has years of practical ‘hands on experience’ to draw form. This is augmented by a wealth of technical knowledge and common sense in regards to problem solving. Additionally he has very effective communication skills which allow him to clearly explain technical issues on terms that are completely understandable to the client, whether that person is technically sophisticated or not. In combination, all of these attributes result in someone representing your organization that is well schooled in technical details as well as extremely proficient at what he does. Your customers have a feeling that Jim is doing everything possible to remedy the situation, while at all times making a priority of placing their best interests at the forefront. As per the requirements of his job he is a brilliant technician while also simultaneously acting as a most effective customer service representative for your company. I cannot offer higher praise for anyone within the technical service industry.
My wife Wendy and I moved to Charlotte from New York City five years ago and upon the recommendation of several of our neighbors, became 'Comfort Club' members. Earlier this year we purchased a tankless water heater and Harmony filtration system from you and subsequently became members of the 'Ben Society'.
From our initial encounter with your field technician (which was, at the time Eric) it was immediately apparent that you have some extraordinarily talented people working in the field. This remained true for all the individuals that we have since encountered - in particular Robert who performed our annual inspections for the past several years, before leaving your employ. We just had a new furnace and air conditioning unit installed (yes it's been an expensive year) which subsequently had an issue. The Freon pressure was causing a loud noise each time the input-output pipes restabilized themselves. Attempting to rectify this, we got reacquainted with Eric who walked in the door expecting to merely inspect the installation. Little did he know that he'd be back several times and spend many hours troubleshooting this problem. His expertise, vast practical experience and the ability to explain things with clarity make him an extraordinary asset to your organization.
They are a very good company to deal with. From the sales rep Ernie Rodriguez who was very understanding, & patient to the installers Brian & Keith. I can only say they were very fair in their prices, explained the Seers, Two-Stage vs One Stage Units, etc. We had both the furnace & a/c replaced at the same time. We were provided with wonderful service. Not only did they complete the job, they protected and covered the furniture, hallway carpet & worked with diligence. The supervisors came out also during the process to inspect the job & make sure that everything ran smoothly. I can't say enough positive things about them. Even the county inspector who came out afterwards & the electrician also did a fabulous job! We were more than pleased. Despite the other reviews here, check them out for yourself. Their pricing was not as high as Brothers & Morris Jenkins. Price is not everything, but having the right relationship with the company means a lot. We will continue to be loyal customers. They were totally awesome.
The company is difficult to do business with. They misdiagnosed a problem with our HVAC system first, then repaired what did not need to be repaired. They were willing to give me a refund, but only if I bought new HVAC system from them. I have also been attempting to cancel their monthly maintenance plan I subscribed to. It has been three months now, but I'm still being charged the monthly fee. I have sent a letter to the owner and email to their headquarters. It has been ignored. I was able to get hold of a lady in the office who was rude to me. I wouldn't recommend this company. There are plenty of others with a better reputation out there.
DON'T DO IT. I WOULD NEVER RECOMMEND THIS COMPANY. PLEASE BE AWARE THAT THIS IS THE SAME COMPANY AS DAN KING, I wish I had noticed that they were the same company because I saw the poor reviews and vowed never to use Dan King only to find out One Hour and Dan King is the same company. I going to contact the Better Business Bureau and so should you if you've already used them because I'm sure they over charged you too.
MY STORY: I called One hour because I needed my AC to be fixed. They gave me the best price to come out ($69) because I was willing to be flexible. The worker came to our home and told my husband that it would cost $418 to repair the unit but if we signed a 1 year contract for $ 447 then they would only charge us $279 for the service call (447+279). I felt in my heart that something was wrong but we were desperate; both my son and I are asthmatics so we opted to repair it for $418. That was my BIGGEST mistake ! I was hood winked! After they repaired the unit, which was a damaged contact; I spoke with 3 AC repairmen who told me that the contact costs no more than $9-14. I wished I had followed my gut.
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