3030 Myers Street, Riverside, CA | Directions 9250333.90696 -117.44099
Neighborhoods: Arlington South
Be warned!! if you notice most of the negative posts are more vocal, listen to them. They perform like any other company or maybe even less for what your paying, get better bids and they do over charge. They almost got a way with 3K more for a system replacement. I would stay away.
Scalpers all the way! – profesional scalpers all the way!
I Feel Ripped Off – I purchased a Living Social coupon for a tune up on our heating system. The unit was working but I was hearing shaking when I would turn it up.
The technician told me it needed a new blower motor and limit control. They also were to clean and adjust the blower wheel. He also said it might need a new heat exchanger but he could not see it except for the outside. I authorized the work for $1599 for the parts. They were going to forgo an additional charge of $193 for the blower wheel and fan capacitor but it ended up being charged anyway.
The technician did the work and then came down from the roof and said that now that he could see the heat exchanger, the unit was unsafe and he was going to turn it off. He had his supervisor come out, who didn't even go on the roof, did a sales pitch and told us we needed a new unit for another $7200 especially because it would be difficult to get a heat exchanger for our 30 year old unit.
We got a second opinion and we were told the blower wheel was broken. The hub was disconnected from rest of blower wheel and was spinning separately, which would cause the shaking that I originally had. He said we were grossly overcharged. The repairs done should have been about $400. He also told us we do need a new unit. We had this person install a new unit and all new duct work ( something not mentioned by One Hour ) for $6500. One Hour would have cost us $9037 with no duct work. I feel as though I have been ripped off.
Do your research – I have some sound advice for all the people that are thinking about calling one of these companies. I am a former hvac professional, and there are some things you can do before you call these gangsters. If your ac stops working properly go outside, and check your condenser coils. If they are dirty wash them off with water, and also make sure your air filter is clean. I got more calls for dirty coils and filters than anything else. You should also make sure that your breaker did not trip, and invest in a fuse checker to make sure your fuses have not blown. These are cheap and simple checks you can make before you panic and call one of these rip off artist. Last but not least do not fall for the old line, sorry but your unit is just too old, you need a newer, more efficient model. This is the oldest trick in the book, and also the easiest one to play on customers. It is truly sad that this industry has sunk so low over the years that they would resort to ripping off poor hard working people. I hope this will help the next customer before they spend any money, and remember that air conditioning is basically simple, its the idiots that come into your home that make it so complicated.
Very Aggressive Sales threatening you with filing code to ci – we got some promo they come here for a 'free' maintenance trip.
all he did was some measurement and did absolutely nothing. and he has the gut to tell us do you think they would be so stupid to do something tangible because they would charge you for it.
then he keep to say everything is bad in our AC (sure it is not brand new but it works fine), and telling us they are filing a report for code violation/etc, because it is an old model/etc.
1) dont get them unless you know there is a problem
2) they way they hard sell the service and threaten you with filing code violation is very unethical. i would just avoid them in the future
very pro status!!! =) – Mark did a first class job
Completely Satisfied – I was completely satisfied with Josh.
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