Tigard >Automotive Sales & Services > Leif's Auto Collision
14280 Sw 72nd, Tigard, OR | Directions 9722445.416771 -122.748786
Leif's is totally taking advantage of my husband's patience. They've had our Jeep since November 2013. Now it's mid-Feb 2014 and we're getting a total run-around. Every week it'll be done next week. Don't take your vehicle here unless you never want to see it again.
The experience I had at Leif's is so extreme, I had to write a review for others to see. I took my car into Leif's immediately after a collision and the agent who helped me was friendly, but made me sign at least 1/2 dozen pages of paper work. This should have been a red flag! Not all together in my head after the accident that I was just involved in only few hrs ago, I just signed and assumed it was just typical paperwork with standard legal language to get the estimate process started. When I went home, I decided to look at the reviews and see how others' experience with Leif's had been. Oh my Lord. What a disaster in online reputation! Since I had just left my car with them only few hours ago, I decided to ask for my car back first thing in the morning since the shop was already closed. I called next morning around 9:00am, verified that inspection had not started, then told them I would come to pick up the car instead. When I arrived, Mark tried his best to get me to change my mind and started arguing with me, saying that they have 97% customer satisfaction rating (got to be kidding me!) and that there are two types of customers: 1) those who are loyal to Leif's and 2) those who tried to take advantage of them (paraphrasing here). He is basically saying I'm trying to take advantage of them by wanting my car back without getting serviced by them. He then told me I can get my car back, but will be charged 2 days or storage fee, and other admin fees. This is less than 24 hrs since I dropped off the car, and while they had done NOTHING yet. Obviously not happy after hearing this, I told him that is a bad decision as whatever he is charging me is not enough to account for negative goodwill that will result from me going online and ranting about this bad experience. He left and we agreed to disagree.....then things got really interesting. Leif Hanson himself showed up with Mark. They then started tag teaming me telling me how wonderful his company is and how satisfied their customers are, and on and on, while getting red in the face. I told him I'm being charged $160+ for leaving my car overnight with them, and this is not right. I agreed to pay for the rental car they provided, and was going to say that I'll pay one day storage, but I couldn't get a word in, and they would not budge. So, I decided it is not worth my time or effort and decided to just pay and get the hell out. Up to this point, I was not even going to further waste my time writing up a review, but just let this experience go. I pulled out my credit card, then Mark tells me they only accept cash or cashier's check. Got to be kidding me! Who carries $160 cash or cashier's check in their wallet these days? I then offered to pay for 2% credit card transaction fee and just use my credit card as the shop is no where near a bank. He shook his head and pointed to the fine print. Unbelievable. It is now very obviously he is trying to provoke me and make life difficult for me. Rather than argue and waste more time, I walked out and got cash. The lady at the cashier who took the cash said sorry, and looked as if she was embarrassed for working there. I have never experienced any company going out of their way to inconvenience a customer, the owner included, when their cost was next to nothing and when they had so many chance to practice what they preach in their ads, "CUSTOMER SERVICE". I just found an article validating what I just experience isn't unique at Leif's and nothing has changed over many years: http://www.wweek.com/portland/article-4988-leifs_auto_body_experience.html
Wow. Best $160 I spent to cut my loss.
Leifs specialize in EXTORTION. i signed a legal contract and had a verbal agreement that they would fix my water pump for 300 dollars and thats it.
the total was 807. and the problem was never fixed. after they lost the signed invoice they told me they would put all the old parts back and i could tow it. later that night Dean called me yelling that he found the invoice and if i didnt come back that night i would pay the full amount plus towing and 3 weeks storage! i did not go back because it was six at night and i needed to pick my daughters up from daycare.
after he called back to try to strong arm me to coming back, we agreed i would come first thing in the morning. my car was smoking has electrical problems and now i need a new transmission! after he assured me it was not the transmission. i payed 800 dollars so they could break my car and yell at my girlfriend. SCAM ARTISTS.
About a month ago I brought in my vehicle for some repairs. It was going to be in their shop for couple of weeks. I was fine with it, but I did not realize that they have thief's in the shop, by the time I got my vehicle back my personal item was gone. They said I never left it in the vehicle. So my loss.
The job they did was good. But security is horrible cant trust the employees My mistake I left the item in the vehicle.
I didn't expect that from LEIF'S
I took my car there for an oil change a few times and of course, received a "list" similar to what the dealer would have provided me with of things I need to have done. One of the things Patrick F. told me was necessary within the next year or so was that I would need new struts as "all cars need new struts eventually" interesting that my car showed no signs and still doesn't of needing struts. I have had it looked at several times since then. And also, I have been told that many cars never do need new struts! And then he informed me if I didn't do it before they actually went, the price would double. I won't go there EVER again...even if I do end up needing struts someday! There pricing is similar to the dealership and they recommend unnecessary service. GET a second opinion before having them do ANY work!
I agree Leifs is the worst. They would not let my insurance company come in to give me an estimate. I had to pay 2 weeks in extra rental car coverage because Leifs was so awful to work with. Run.
Leifs is the worst experience in any form of customer service. They have you sign a form the minute you get there and don’t explain any of it the binding agreements and rights you lose by signing it.
I had them look at my vehicle for an estimate because I was rear-ended and they simply need to have the insurance company approve the repairs. Mark is the name of the guy at leifs who made this experience a horrible one. He not lied to me about calling the insurance company but also lied about the processes and then yelled at me over the phone when I would ask for clarification as to why I needed pay several hundred dollars for “storage” when the insurance company had already approved their repairs. He said that the insurance company did not approve any repairs and therefore I owed them several hundred dollars for storage which is what I signed and “agreed” to on their form.
Mark wouldn’t pass me to a manager because he said he is the manager and second in command next to the owner and would not let me speak with anyone else. The way Mark went off and yelled at me was probably the same way you would yell at someone who just committed a crime against one of your closest family members. I never thought you would get treated so badly, get offended and yelled at by anyone and certainly not a business, but Mark sure did more than accomplish that. I would never recommend them or even suggest them. DO NOT GO TO leifs. They are the worst of the worst.
My name is Marvin Von Renchler. You can Google it to see Im not related to them. In fact, Im a relentless consumer activist who likes to close down or take to task crooked companies. That said, just had a FANTASTIC experience with Leifs. A service manager named Greg was especially helpful battling my insurance company. I dont know how they do that for people all day long without losing their hair. In the top five best consumer experiences of my adult life---dont hesitate to go to Leifs.
Oh, where to start. All I needed was a new door. My window was smashed in by someone using a crowbar to put pressure on the window and therefore they damaged the door as well. I heard Leifs on the radio and assumed they were a good company protecting me from the insurance companies, but I got so much less.
I took my vehicle in and was told it would be 7-10 days. I thought that was a little long but perfectly acceptable. I had to rent my own car for I didn't have the right insurance coverage (lesson learned, but that's all on me). 3-4 days later I got a call saying that my insurance company adjuster (or whatever they are called) came and accepted the claim and they were now ordering my door and it would be 7-10 days?? Not sure what happened there as to why the door wasn't ordered in the first place--it was broken into so there was no issue as to coverage and what happened. I would have paid for it myself regardless.
So, 3-4 days go by and I call and they don't have my door yet. Still waiting--and again 3-4 days later I get a call saying they got the door but are backlogged and it may be another week. We are 2 weeks into this now. Finally, I get upset when it's 3 weeks later and so I call in. They haven't started on my vehicle yet, but after talking to a manager and complaining 3 times in one day (that's how many times I had to call in to get them to work on my car Immediately) they finally said ok, we'll get to your car tomorrow. So, another week goes by (excuses were we have to let the paint dry, waiting on a part that wasn't shipped with the door, etc.) and I still don't have my car--it's now been over a month.
So, a little over a month comes and I finally get my vehicle back. Whatever you do--do not choose this company.
I have had my car serviced there a few times and dealt with Patrick F.
Couldn't be happier! It is nice not to be rushed through an oil change and have a knowledgable sales rep helping you out! The best of the best!
Thanks for the great service Patrick and staff. I'll be back!
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