171 E. New Circle Rd, Lexington, KY | Directions 4050538.064633 -84.469319
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Neighborhoods: Bryan Station
Response to previous review:
Check out the real situation...
Response from technician: On the day of the appointment I made the normal pre-call before coming as is policy to do so, I could not reach this customer on 2 different phone numbers, but did leave message, I called into the office to ask them to call, they again called and couldn't reach customer, So I did attempt to just go by the home to 2208 Terranova Ct. Lexington, KY 40513...if you type that into your GPS it will take to you to a gate that you have to enter a code to pass. So after waiting I proceeded to my next appointment, only to get a phone call from a hysterical customer on the phone wandering why I wasn't at her home about 25 miles into my journey away from her "place"....after finally arriving at her home I go to check the "accessible TV" that has a entire room built around it. I diagnosed the TV to the best of my ability with out having to tear down any walls.(All customers are advised that TV's need to be accessible for proper diagnosis) I did contact her with an estimate the same day of service it was a very high estimate but what would be required to do the very abnormal service, she declined and did tell the customer that it is possible that the price come down if the part was available from a different part source, and that I would contact "only" if indeed we could find a better price on the part...We did not.
Trying to repair this Television would be like trying to change an engine in a car with the hood shut.
Response from Management:
I spoke to Mrs. Erika Ashley on multiply occasions, her request was never to speak to a manager, it was to speak to the Owner and no one else. After many calls I simply asked that all communication be by email because of many changes in her story and also that every things be documented.
We make every attempt to offer the best service in the industry each and everyday to each and every customer, and we also take every precaution to make sure that we can provide the service you request, we have a proven positive track record.
This company is a scam. I would not recommend anyone using them. We paid them $75.00 to come out and give us an estimate. They came out and looked at our TV and said they would have a quote by the end of the day. I waited 2 days and didn't hear any tried calling and again he apologized and said he would have us an estimate by the end of the day. I never heard back I sent and or left up to 10 messages asking to have a manager call me. Still never heard back. This was a very expensive TV that was custom built into our wall so I made it very clear we wanted the TV fixed. A month later after having to go buy a TV and rebuild the wall they finally sent an estimate. I personally think this company is a scam. I have never dealt with anyone and gotten this bad of service. PLEASE BE AWARE BEFORE USING THIS COMPANY!!
Precision TV Repair means top notch proficiency! When my LCD TV suddenly stopped working, I thought I was out of luck (and the cost of a new TV!) Precision TV Repair was not only able to fix my TV to near new condition, but they also did so quickly! Couldn't recommend these professionals enough!
Very reliable repair shop. Precision TV has twice repaired my Sony television after the power supply went out. Both times they repaired it on time for the amount they promised. Cost is reasonable; service is great; reliability is fantastic. Thanks again!
I brought my 40 inch sony plasma to precision tv's new circle location when it stopped turning on. They fixed it over the weekend and it plays like it did the day i bought it. i did some shopping around for other repairmen, and new tv's and precision saved me a ton of money compaired to either of those options. very satisfied- adam
MESSAGE FROM OWNER: New Drop location!! – Good news! We just got a new drop off location for television sets 40 inches and under here in Lexington. It's at Computers Plus on 3120 Pimlico Parkway, in the park hill shopping center. That's the intersection of Man-o-war and Pimlico pkwy. We are working diligently with Citysearch to change our listed address to show this new location.
fixed in time for the final four! – The picture on my 55' television went out yesterday afternoon, a tech was working on it lastnight, and it's back in all it's high definition glory now, so i don't have to miss any of the final four! they were quick on the job and did in home service, so i didn't have to move my tv. these are the guys to call if you have a problem with your set.
Yahooo!!! – I had my Samsung 32" TV repaired now by Precision TV. I called up in the evening and they got it done already. I am very much satisfied with the service, repair cost and informative as well. I did a little bit of search before calling precision to get an idea of what would be the repair cost for the similar issues others had. I didnt pay more than the suggested price. Honest and Perfect service. Also they gave me 90 days warranty on the TV repair. I think its very cool.
I defn recommend to anyone else who got any TV repair without a second thought!
Touch Down!!! – I chose Precision TV because I read the previous review and my 46 Samsung LCD was having the same issue. I called Precision early on Saturday morning and they were able to come the same day. The technician explained to me what was going on and that they would also perform a modification to the power board so the problem would not reoccur. Long story short they fixed my set in time for my Denver Bronco's playoff party! and the Bronco's won, just icing on the cake!
Highly recommended, will use again if needed
Thanks for saving Christmas!!! – My 52 Samsung LCD was giving me problems starting up, the TV would just make a clicking noise for roughly an hour and then would power on. I called Precision TV Repair and they sent a technician out, he quickly diagnosed the problem and let me know that my model had a common problem and was able to repair it right on the spot!! I was given accurate information upfront before I scheduled the appointment and the technician was very knowledgeable I recommend these guys and again thanks for saving me the trouble and cost of having to replace this expensive television right here at christmas time!!!
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