3550 Auto Mall Drive, Thousand Oaks, CA | Directions 9136234.165127 -118.833602
Sun 10:30am-6pm, Mon-Fri 8:30am-8pm, Sat 10am-7pm
Neighborhoods: Thousand Oaks
Welcome to Neftin Westlake. Your premiere Volkswagen and Mazda dealership for new and used cars including genuine VW and Mazda parts and service. We are in the neighborhood serving Ventura, Thousand Oaks and Santa Barbara region of California. Neftin Westlake routinely has over 200 new and used cars and trucks to choose from. Our “Certified” pre-owned vehicles have undergone a seriously stringent 128-point inspection and must have less than 60,000 miles, so you know they are the highest quality and reliability. Neftin Westlake offers a variety of creative, low-rate financing options. If we don’t have the car in our lot that you’re looking for we’ll find it for you. Neftin Westlake has been around since 1977 and we pride ourselves on building relationships.
"My service advisor's name is John Garcia.
He goes out of his way to make the customer a truly satisfied customer. I am so appreciative of his professionalism, knowledge, courtesy, service, demeanor and advice. You could not ask for a better service advisors than him..."
I had been looking for a car for a fairly long time and dealt with a lot of sales people. George and Jill at Netfin were definitely great to deal with and made things so easy. Their approach left me feeling great about my decision and the whole process painless.
The entire Neftin VW service team, including Ron in Parts, Receptionist Theresa, Brad and especially Frank are outstanding examples of what excellent Customer Service should be.
Vince has now sold us two mazdas and he is the reason I came back after buying the first one a couple of years ago. he is incredibly professional and friendly. I have been to countless dealerships and hate the feeling of someone trying to push a vehicle on me. Vince put my wife and I at ease. I am grateful for how he helped us.
Nick's pleasant personality, his ability to deal with a high pressure situation, customer relations, not withstanding the weaving through the company computer was quite a feat! I watched him deal with other customers who were much more demanding than me!
Employees like Frank and Nick set excellent examples of how to make fussy customers feel good about doing business with Auto Dealers!
John Garcia continues to provide exceptional customer service and is a true asset to Neftin's and VW's reputation. Mr Garcia promotes this customer's loyalty. I travel over 90 miles one way to have my car serviced at Neftin Volkswagen.
George Oaks was our salesman. He was wonderful. He had taken a lot of time showing me cars over about a year. When I finally was ready he had the exact car I wanted. It was the fastest I’ve ever driven out of a dealership with a new car. He showed me how everything worked in the car and set up all music and Bluetooth. It was a perfect experience.
Phil is fast and nice, great to deal with. I would defitnitly recommend them to everyone.
Nick was exemplary in maintaining his calm during the frustrations in ordering parts that were not in-stock, nor were specific codes, nor other very tricky computer glitches- none of which were his fault!
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