Irving >Second Hand Goods > Plato's Closet
8350 N Macarthur Blvd, Irving, TX | Directions 7506332.921484 -96.956498
Neighborhoods: Valley Ranch Association
Rude employees – I've visited the Plato's Closet in N. Irving 2 times now, and both times I was extremely disappointed with how I was treated. The first time I went in, I went to find out information about selling some clothes - brand new, tags still on, never worn. After standing at the counter for a few minutes with no employee ever acknowledging my presence, I turned around and left. Six months later, I went back today. This time I got an acknowledgement, but the employee was so rude like she had better things to do than deal with me. I don't know how they stay in business, quite frankly. She told me she was too busy to look at my clothes and there would be an hour-and-a-half wait. I asked if I could drop them off and she could call me the next day or something, and she rudely said, "No. We can't do that - you have to come back by 7 p.m. today." Okay...I guess I'm used to the Kid-to-Kid resale shop next door that will gladly call you and you can pick your items up the next day, and it's not the end of the world. I will never go back.
Worst experience at Plato's ever. – Very disappointed with my visit here. I was selling some clothes there and decided to just stay in the store to look around. Sure enough I found something that I liked and noticed that it had some stains on it (looked like foundation) and I had asked one of the girls how to get it off. I don't wear foundation and I knew that if stains sit too long in clothes it's harder to get them off. She RUDELY replies, "Uh, wash it?" I just stared at her in complete shock and replied by saying that I don't wear makeup like that, so I wasn't sure. Then she just rolled her eyes and proceeded to tell me that if I surface wash it and if it doesn't come off I could return it. REALLY? I mean come on. And I also happened to find other clothes on their racks that had stains on them...
As for the selling, not worth it at this store. I had a Guess watch that was never used and worth about 60-70 dollars that was rejected and a bunch of other things that were in perfectly good shape and were in style (romper, long tunics, etc.) Plato's in general seem to always have the universal excuse "Some of the styles were out of date." The last time I checked, fashion recycles itself and makes a comeback. Oh, and they also wanted to give me $11.20 for a Pacsun sundress, an American Eagle knitted sweater, my $40 Delia jeans, and two of my boyfriends plaid shirts. Clearly I understand that my clothes aren't going to be worth as much as I had originally paid for them, but with the condition that they were in, I deserved more than $11.20
I have worked at a Plato's before and realize how hard and frustrating it can be to work there. But that doesn't give ANYONE any reason to be rude to their customers.
Needless to say, I didn't buy the shirt or sold them my clothes. I decided that I didn't want to give a store my money that clearly didn't deserve it.
Selling Clothes-not worth it at Plato's closet in Irving – I went to Plato's closet today to sell some clothes. I had 3 bags. I have shopped there before so based off of my previous shopping experiences I determined what I thought would be good to sell. Also some of the items still had tags on them. I waited for 20 minutes and they told me they were only buying 5 items and that some of my stuff was long sleeve and they weren't accepting those right now. She also told me most of my stuff looked worn (really have you looked around your store?). Anyway I made under $20 and I drove less than a mile up the road (Walmart parking lot) and put what I got back into one of the donation bins. I have more clothes I'm getting rid of and I'm just going to donate. It's not worth the hassle at Plato's closet. Also while I was walking around the store I realized the style had changed a bit in there. There were somethings I bought a couple of years ago that I don't think they would buy now. So I'm not sure what style they are looking for. I have 1 positive; the staff seemed polite.
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