Houston >Fitness > Fitness Connection - Federal
12032 East Fwy, Houston, TX | Directions 7702929.771074 -95.223232
Neighborhoods: Northshore, Northeast
Great people! The trainers are also so supportive and strict that you will be pushed to the limit in a good way. The place is well ventilated too.
Do not sign up. They don't have resources like a normal business. No changes can be made by internet or phone, everything is done by sending letters in snail mail. In case you didn't know there's an annual fee done in the summer, they fail to tell you that when you sign up. I lost my credit card and had a new one sent in the mail, the locations directed me to corporate, corporate didn't want to change it over the phone but instead wanted me to send a letter with my new credit card information, and it takes 30 days to approve it. Approve what? Change my billing information? Needless to say it wasn't going to happen by the next draft and so they charged late fees (much more than the monthly payments, and continue to add on). With any other business, you can immediately have billing information sent, and i called 3 weeks before my next draft, how can they get away with that? The location itself has kids/unprofessional's working there that are goofing around. The sales people were rude because my friend didn't sign up. The trainers are constantly hitting on women, this is my experience at the Westheimer location.
fitness connection supervisor in customer service (DIANA) is so unprofessional it's a shame. i will no longer be associated with the gym any longer if they have this type of personal working for them i started off and on at greens point mall before the big gym was open. i tried to deal with the fact that they do not even stay open 24 hours any more like they advertise i get off at 10 at night and got to rush to get a hour in from mon-thurs because they close early on the other days of the week. i'm going tell every body that ask about the place not to join because the false advertisement. get it back to fitness connection i used to love to go to that gym i know for sure i personally got 20 people to join i train a couple there with try out passes .
Equipment broken – Started great when it first opened.Now 3 years later equipment broken down, not enough bars for body pump, threads stripped on some bars , benchs wore down & sliding. Complaints don't seem to matter. Getting fed up.
CLASS ACTION SUIT – I will collecting and contacting all spam reports and complaints towards this company.
PLEASE RESPOND IF YOU ARE AN INTERESTED PARTY. EMAIL AND ATTORNEY INFO WILL BE FORWARDED TO ALL "ANONYMOUS CONTACTS".
They Stealy your money – I started with a personal trainer at the beginning of Feb 09, after 2 and 1/2 weeks of training, and getting comfortable and sharing my personal fitness info, I return to my next session only to be stood up. I ask the staff where my trainer was and if he was in or out sick and no one knew anything. This went on for about a week and 1/2. Finally I spoke with the manager after being given the run around for almost 2 weeks, and they set me up with another trainer, who had a completely different regimen of things to learn and start completely over. I felt like I wasted the first 2 & ½ weeks. So after getting adjusted to a new Personal trainer, and again sharing person fitness info, things went on for about 3 weeks while the trainer missed several appointments without notice, then I show up for a session to find again, he is not there, with not even a phone call. Once again I asked the staff where is my trainer and no one could answer me. And this went on for another week of inquiry. Only to find out that he is no longer employed. My money has been wasted, and am demanding my money back for the remaining 6 sessions that I have not used. I had also purchased products as requested by one trainer only to be told by the other, I should have bought something else in the line, I feel that it would be very demeaning and humiliating to have to disclose more of my personal info about my fitness to their rude staff. I was not even given the courtesy of a call nor an apology at either time when I made blank trips for days I had appointments scheduled, or for being given the run around about the status of my trainers employment, and such rudeness shown to me by the mgmnt staff during the process. No one would give me the time of day while I was attempting to get info. They didn’t want to be bothered with me unless I spent more money. I do not want to continue personal training with this snotty business, I WANT MY MONEY BACK. They have wasted my time, and are attempting to steal the remainder of my money spent.
great place to workout – are u kidding me ?!?!?! do u go to the gym to workout or look at girls
and fitness con. is a pretty good gym with good deals so i would tell ppl to go there but i wouldnt tell ppl to go there just because they want to look at girls !!!!!!!!
no joke who ever wrote that is groshh and needs to get a life bc no girl will ever like him for being that way!
Fitness Connection – I love this place, the sauna has been out of order once or twice , that's only complaint, people are really nice, girls are pretty, machines in good working order. ;Girls are pretty!
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