Humble >Home & Garden > Bel Furniture Vi Inc
20424 Highway 59 N, Humble, TX | Directions 7733830.012783 -95.261556
My husband and I just bought our first home! We both lived with our parents up until we got married so neither of us had ANY furniture to bring to the new place (accept for the dingy old stuff from the 70s my mother-in-law tried to pawn off on us). Its really amazing what you can get on a tight budget from bel. We dipped into the money we got as wedding gifts a little and were able to basically furnish the whole house with a few grand.
Absolutely do not recommend this business!!
Now at the bottom of the list when it comes to quality and more importantly, customer service which does not exist in this company. A few months back I purchased a dining table and chairs and at the beginning I was pleased with their appearance and perceived sturdyness. About a month ago I had the occasion to use one of the arm chairs for the very first time and boy was that a mistake.
As I attempted to get up after eating the left rear leg of the table snapped off and I took a nasty spill. Fortunately, the only thing broken was the chair and I felt that it could probably be repaired or replaced. Chances are that if I had purchased from a REAL furniture store this situation would have been rectified in just a matter of days but, I had purchased (for cash) from Bel Furniture.
I went to the Humble store where I had made the purchase on the following day and explained the situation to the individual in the office. Immediately I was told that the chair was still in warranty it had to be inspected by a Bel representative in my home and that the next available date was three weeks off. I offered to bring the chair to the store but was told that would only delay things by several more weeks as they had no way to move the chair to their central warehouse and it was possible that more damage would occur to it in transit.
I agreed to their three week delay and made an appointment. That day has come and gone with no representative arriving at my home. I called the Humble store to inquire and they asked me if the representative had called to confirm which he had, stating that he would be at our home between 3:00 and 5:00 PM, my call to the store was at 7:00 PM. The store representative told me that they did not know who the inspector was nor did they have their telephone number to determine what had happened, what a way to run a business!
I have now been without a chair for more than four weeks and have no idea what it might take to get a response from Bel but I can assure you that it will be one cold day in an extremely hot environment before they will see any additional funds from this wizened old man. I believe in the old saying, "Fool me once, shame on you, fool me twice, shame on me" and my Mom and Dad did not raise any fools.
A proud retired US Army soldier.
Got our second delivery today and already posted photos of our new pub table. Could not be happier with how it looks and now we finally have an out-of-the-way place to store wine bottles.
I definitely recommend checking out Bel’ weekly specials. Although you can only take advantage of these online, they have stuff from every category. I ended up getting a cool little coffee table.
Thank you Bel! – My husband and I love Bel Furniture. After buying our new home, we stopped by Bel one evening just to take a look around for ideas. Three hours later, we had a complete house full of furniture.. can't beat one stop shopping with excellent deals!
We recently bought a beach house for family vacations but didn't have any furniture for it. I rushed right over to Bel when I saw their "House Full of Furniture" deal and got practically everything we needed (25 pieces) for the price of what one couch would cost anywhere else these days. Plus they threw in a free HDTV, which we also needed...Talk about a bargain!
Quick and Easy – It was quick and easy to find just what we were looking for at Bel Furniture. The huge $100 Million Sale just sweetened the deal even more!
fantastic – My daughter loves her new bedroom set from Bel Furniture. And the best part was we didn't have to tap into her college fund to get it!
Shopping at Bel Furniture is so easy I can do it from home! Their Web site has detailed images on all their pieces and they delivered two days after I placed the order online. Super service!
Good Furniture, Horrible customer service!! – Based on the furniture alone this is an awesome store.
I bought some awesome couches and tables. I paid cash which is usually a good thing, but not at this place
The customer service I experienced was horrible.
I literally walked around the place and not one associate approached me three guys sitting down in chairs talking and I was the only customer in the place.
It seemed like everyone has their "heads up their butts"
My tables never showed up as promised. Not one person could explain why, they simply told me just wait longer even though I had waited a month. It had been a month and I wanted my money back despite the
"All sales final" policy. Getting your money back from this place was almost equally frustrating. The person handling the paperwork forgot to submit, then lied about it. After waiting a week like I was told, there was no check. No one bothered to call me and explain, I had to call and keep calling because no one communicates.
It has been a month and I still have not gotten my money back. My opinion is great furniture if you don't mind the rude service and hassle. I personally would never go back there, you can pay a little more and get
a million times better service.
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