Terrible service, bad food.
Frozen bellini delivered melted, new drink was requested and it was never brought. 3 people were at my table and only two place settings were set. We requested a third and it was never brought (the lovely couple next to us lent us their extra setting). When it came time to pay the bill, we waited over 20 minutes for our waitress to bring the tab, and then additional 15 minutes for her to process it once we handed over our credit card. Ridiculous.
The food was so-so. The bread was hard as a rock and the amount of herbs/olive oil for dipping was scarce. My pasta dish was over peppered, and another person at our table experienced the middle of their dish being cold.
Good Food, Bad Service.
Happy Hour drinks and appetizers were well-priced ($5 each) and tasty. That said, Romeo's falls short compared to other Italian restaurants because of:
- TERRIBLE SERVICE. Our waiter was inattentive and gave us wrong information, translating into frustration and long delays in placing and getting our orders. He insisted that our orders were not included among Happy Hour specials; it took three go-rounds where he visited with other restaurant staff before acknowledging the error and taking our orders. Our drinks were good but we sat for the rest of our visit with empty glasses and no offers for more refreshments. Meanwhile, we sat within earshot of the manager who was oblivious to customer needs but was very interested in chatting with young hostesses.
- SHORT-SHRIFTING. Any Italian restaurant, especially one offering olive oil / herb mixtures you dab bread into, should provide authentic Italian or similar crusty, fresh, hot bread - not the kind of rolls you'd get at a school cafeteria.
Love this place. I just visited this great spot in Georgetown on a reco of a friend and was treated well from a fine staff. The food was awesome and the prices very reasonable. You need to make sure you try the calamari which is the best I ever tasted! Georgetown is very lucky to have this location that is also in Austin. I really liked the piano bar and enjoyed the atmosphere too
NO NO NO.
Georgetown still is in need of a great Italian eatery. All that effort and money and Romeo's misses the mark in Georgetown. They took over a beautiful resaurant that already had "great bones" threw down white table linen over LAWN FURNITURE. Yes, wire outdoor tables. While some people are seated in plush booths others are relegated to tiny wire bistro tables. We have eaten here more than once and gave it a fair chance but no improvements. Prices are high for food and wine. I think they want to make it a "Fine Dining Experience" with a fine dining price but...that's not what GT wants. GT wants reasonable prices and friendly atmosphere. Hospitality is essential--Having said that..... the wait staff is young and inexperienced.
I've seen no improvement over the past year. If you are going to charge these prices for pasta in this type atmosphere you must have competent staff. The most friendly person in the whole show? The piano player. I suggest to the owners that they model this business after the Austin establishment. Lighten up the atmosphere, the prices and throw in a few smiles from the staff and you've got a winner!!
Worst food ever. I had never been to a restaurant and had all of the food be horrible. There were 4 of us and all 4 meals were the worst I have ever had. The spaghetti & meatballs ($7.00 lunch) were cold, the meatballs hard with no flavor, the sauce greasy and full of red pepper so it was too spicy. The shrimp scampi pasta dish ($15.00 lunch) was so greasy/oily with very tough shrimp (not fresh). We ordered macaroni and cheese for a 7 year old and it was just penne with some white cheese on top (not explained on the menu). The service was very slow. The place didn't have anyone in it when we got there and it took at least 15 minutes for someone to get a drink order. The waiter never came back to check and should have know something was wrong when all of our plates were still full.