3107 S I H 35 Ste 790, Round Rock, TX | Directions 7866430.482631 -97.672940
Great experience – I have been going to this location for over a year now. The staff that checks you in is friendly, and I have tried several different massage therapists and always had a good experience. I don't like that they always try to push the aromatherapy and such, but other than that I really like Massage Envy. Bill or Christie are great if you don't like too much pressure.
---Gross, creepy, TERRIBLE customer service----
I saw Rick , a therapist who everyone raves about, but he was terrible! First impressions: he gave me the creeps! During the massage, I asked for relaxing massage, but he touched me in a strange, inappropriate way. I felt he was trying to molest me! I asked him to stop during the massage and left the room. (I am a veteran at getting massage therapy so I know this was not right).
At the front desk, I spoke with Justin "the manager". This guy is young, a minor! His eyes were bloodshot and he smelled like marijuana and a cheap cologne to cover up his marijuana smell. He was so goofy and high from drugs, i didn't feel like he understood what I was saying! I did not pay for the 10 minute creepy massage, instead, I walked out.
I called back to speak with cassy, "the real manager". She was appalled at what I was telling her and didn't offer any resolution. Her customer service skills were lacking and I honestly don't believe she is the manager or could even be hired as a manager. I asked to be escalated and they gave me an email address to contact someone. That someone has never contacted me....
This place gives off creepy vibes and should be investigated.
The clinic looks and smells dusty and like marijuana and feels gross and oily. The chairs and tables are greasy. The bathrooms are disgusting!
Very poorly maintained.
DO NOT GO HERE! In fact, I can assume the other Massage Envy's are like this.
you've been warned...
Find a therapist elsewhere.
Great place to relax – The massages I have had over the past year have been EXCELLENT. Very therapeutic and relaxing. Trish and Crystal have a firm touch and seem to be able to find the trouble spots and attend to them.
Message Envy - South Round Rock – I have been a member for a long time and the service staff if very polite, friendly, and professional. I would recommend Joshoa or Ted for deep tissue massages. Both are really good and use different but effective techniques. You will definitely feel the difference!
Massage Envy (Michael Van Hill) – I have been a member for nearly 4 years, service staff if very polite, friendly, and very professional. I would not send you anywhere else but to this South Round Rock Location. If you are looking for Deep Tissue, Ted is who you want... No questions about it, do not doubt it... Your best hour you could ask for...
Consistently good experiences – I have a monthly massage at the south Round Rock location. I have always had a good experience. The staff are friendly and they have just renovated the facility. It is well kept and clean. I have used the same therapist every time and love her. The atmosphere is nice and relaxing. The price is good, especially if you're on the monthly plan. I would definitely recommend this location.
Massage Envy (Darleen Cameron) – I've completely enjoyed my experience at this location. It has just been updated with added rooms and spa selections. No high pressure for upgrade though they are offered. I've had 3 different therapists and they've all been good and each with their own way of making the massage special.
Massage Envy – I've been going to the South Round Rock location for a couple of years now, they were very helpful in freezing my account for a few months so I could stay a member at my current rate yet pay off a couple of other commitments. When I returned they had remodeled to offer facials, Josh is a great massage therapist and I'm looking forward to my first facial there next month.
watch your locations – absolutely do NOT go to the HANCOCK CENTER location! horrible horrible customer service and dirty sheets!
Beware Massage Envy! – I had areally bad experience with massage envy from the get go. First they had me sign up to draft my account and told me it was a month to month contract. Once I realized the massage therapists were not very good and very unprofessional I went to cancel and found out I had signed a year contract (my bad I should have read the contract). I tollerated a years worth of bad massages and then when I cancelled they continued to draft my account. I took a great deal of time and effort to get them to stop and refund my money. Then they refused to honor the massages I had paid for but not used yet. This place is dishonest
and a very shady company to do business with and they don't even give a good massage.
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