Austin >Women's Clothing > Alfred Angelo Bridal
10515 N Mo Pac Expy, Austin, TX | Directions 7875930.412829 -97.709570
Neighborhoods: Aqc Commercial Subdivision
Warning! Do not buy! – I went into the San Antonio Alfred Angelo 410 location on a whim. I unexpectedly ended up liking a dress. I paid in full for the dress at the time with the following promises made by Alfred Angelo: Being in sales in the past, I had them include everything In my contract.1) Since you are here by yourself, we will schedule your dress fitting on a Saturday so your friends can be a part of this experience since you are having a destination wedding with only you and your fiancé.2) Our two alteration ladies alternate between our two San Antonio stores. We promise we will make sure Maria takes care of you. (Maria was a recommendation from a friend of mine.)3) When your dress comes in, we will hold your dress in out store through alterations all the way until your wedding since you live with your fiancé.4) You will receive a certificate with your dress saying it was made special for you. This is something we do for all Alfred Angelo Brides. While waiting for my dress to come in, at the recommendation of two Alfred Angelo employees, I scheduled my dress fitting for early May. I was told I could move it up if my dress came in earlier. End of March:I recieved a voicemail from a Jennifer at the 410 store letting me know my dress was in. When I called the store back (within ten minutes), another woman answered the phone without giving me her name. (I later found out she was the Store Manager and her name is Lexi Lopez.) Lexi was extremely rude and demeaning during our entire conversation. She kept calling me "Honey" even after I requested twice she call me by my first name. I was called "Honey" over and over again; it was caddish and unprofessional.1) Lexi did not want to move my dress fitting up even though there were openings available. I had to point out the fact that the longer an alterations woman has, the better to finally convince her to reschedule my fitting appointment. This was not an easy task as she was tremendously stubborn and not concerned about my needs whatsoever.2) Lexi told me I needed to pick up my dress immediately that day. I was leaving town the next, and there was no way for this to get done. She said she didn't have room for it and that I would need to bring my dress back for alterations. Also, they would not be holding my dress for me at any point matter what was in my contract.3) Lexi said my alterations could not happen on a Saturday and that no way "in Hell" could Maria do them as she prefers the other woman.I asked to speak with the manager, and Lexi replied, "I am the manager" in a voice I can only describe as The Wicked Witch of The West.By now, I was in tears. I asked to speak with Bree, the consultant that assisted me the day of my original purchase. I was told Bree wasn't there.In tears, I asked for the woman's name; she said, "Lexi." As Lexi hung up the phone she said, "What a bitch!" referring to me. Still in tears, I called the Alfred Angelo 1-800 number. They were closed for the day. I left a tearful message about my experience. The next day.
Alfred Angelo in NW Austin – Short and simple - I had two in-person transactions and two phone calls with different salespeople, including the manager. The first trip, there was only one other customer in the shop on a weekday evening, but between the manager and one staff, they a) were neglectful to our process of trying to find bridesmaids dresses b) could not get my name, address, the bride's name or date correct - asked 3 times c) still got my address and bride's name wrong on tag that came later attached to dress d) almost ordered the WRONG DRESS STYLE, even after repeating my info to them 3 times. Cut to phone calls. a) got vm that my dress was ready for pickup, no other info provided b) second call I answered and the woman said my dress WOULD BE ready for pickup in a few days, and at that time I made a tailor appt c) got another phone call that my dress had arrived and that I needed to pick up within a set number of days...so I told this one that I had made a tailor appt and does that mean I still need to pick up the dress? That was enough to make her brain explode, and eventually she said um ok? CUT TO PICkUP OF DRESS. a) sales person I walked up to (did not greet me) had to come back twice from storage to ask my name...b) asked me to sign someone else's waiver c) the waiver I was signing was for a person who had just walked out the door with a flower girl dress that had mysteriously lost its sash.
I realize they aren't hiring MBAs to work retail but I am utterly appaled that brides are spending their hard earned cash on a franchise that makes errors at each and every step of the sales transaction. The only nice thing I have to say is that they were not rude.
poor customer service – Dresses may be pretty, but their customer service stinks. Is it bridesmaid-zilla of me to expect a $154 dress to not be wrinkled and needing a steam when I pick it up? When I asked about the wrinkles they said I could pay them to press it. --Um..no. I didn't wrinkle it. Am i behind the times?? Is wrinkled how they come now??? And then after I asked about the pressing, my customer service went out the door. I changed, took my dress and left.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Alfred Angelo Bridal on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.