Austin >Beauty > Ideal Image
4101 W Parmer Ln, Austin, TX | Directions 7872730.425478 -97.716735
Ideal Image Laser Hair Removal Nationwide – Ideal Image Laser Hair Removal as an overall company are CROOKS! They permanently SCAR and BURN people like us everyday at one of their clinics. They have a ton of lawsuits pending against them as well. They are constantly violating state regulations and their treatment providers ARE NOT STATE CERTIFIED to operate lasers. ANYONE that has had services at any location are urged to contact their State Regulatory Radiation Agency and file a complaint AND/OR file a Consumer Fraud Complaint with your State Attorney General. It is time for the consumer to stand up for themselves...especially those that were tricked and lied to when we signed up for treatments and signed ridiculous contracts!!!!
Horrible Customer Service! – Ideal image advertises that they will get you in and out in 15 minutes. I've been about three times and for the most part, it's pretty true. However, today, I was running late for my appointment and when I got there, even though there was no one else waiting in the waiting room and I still had time in my slot to get my laser stuff done, they told me that I had to come back at another time. I called customer service and they admitted that they schedule in 30 minute increments in case people are running late. So, why couldn't they take me? There was still plenty of time! And still the lady on the phone did not even apologize for the inconvenience. The worst thing about this situation is that they didn't even try to see if they could squeeze me in (though no squeezing was even necessary). They simply turned me away. I will never recommend this place to anyone, nor will I ever use their services again. I actually wish I could give zero stars.
HORRIBLE WASTE OF MONEY!!! – I really wish I could give this place zero stars. I cannot express how disappointed I was after spending over $2000 at this place for what they promised would achieve the ability to never have to shave again. Please do yourself a favor and do not listen to what the radio commercials say or waste your money on laser hair removal at Ideal Image. I still have to shave each area I had treated. Therefore, the treatments were completely pointless. I received about a 30% reduction in hair loss in each area after 10 treatments and $2000. The company tells you that the treatment series consists of 6 treatments and 3 touch-ups. However, you will end up utilizing every one of the "touch up" treatments one after another the same as you did the first six. So my point is, they have no right to dub them "touch up" treatments. Each treatment is not very far apart (4-6 weeks), so while you are doing the treatments, it really does seem as though you are achieving an acceptable amount of hair loss since there is not enough time given between each treament for your hair to completely grow back. However, when the treatments stop and the series is complete, a few months later, the hair begins to grow back, without much to show for the time, physical pain, and money spent on this procedure. When I first went into Ideal Image, my consultant seemed like she really cared about my needs as a patient, but when the treatments began, I really began to see what this company is all about. Don't get me wrong, some of the nurses really do seem to care and want to make sure they do a thorough job without missing patches of hair. However, most of the nurses really just want to get the patient in and out the door to get to the next person.
These guys completely overload their machines and do not have the ability to keep up with the amount of clientele they just keep on bringing in without purchasing new equipment or hiring more staff. When I first started going there, if I had to reschedule an appointment, they would be able to get me in within about a week or two. Half way through my treatments things changed. If I had to reschedule an appointment, it was impossible to get anything less than a month away delaying the overall treatment time. Any company knows that in order to be courtious to your clientele, you must expand your company along with your clientele. I was stuck in a contract with a company who had no concern for their clients. They just wanted to bring more and more people in and make more and more money without reinvesting their money into their company and getting more machines and expanding their facilities.
One other thing that I found interesting was that this company loves to try to make the public think that this procedure is pretty much pain-free. However, I am a person with a very very high pain tolerence and this was definitely painful! So if you have a low pain tolerence and you opt for laser hair removal, get the pain meds they offer, but (at Ideal Image) act as if you will not need.
I am not saying that every place that offers laser hair removal will show negative results (surely not or it would not have become so popular). I really do not know, but reviews of other places definitely show favorable results. My advice to the consumer is to go elsewhere. I now know to be sure to thoroughly research companies before choosing to do anything that takes this sort of investment of my money and time. Please be sure you do the same. ( :
Hairlesssssssss! – Upper lip hair = embarrassing, embarrassing, embarrassing!!! As a woman, having facial hair was something that I had been struggling with for years. It was something that I was so self-conscious about that I would carry tweezers around in my purse, at the off-chance that a straggling whisker might pop up while I was out in public! I decided I needed a better solution, and I needed to do something quick!
I made a consultation with Ideal Image, the turnaround was pretty fast and I was able to make an appt within a day or two. Went in for the consult and met with Denise, she was really sweet and helped answer my questions about the lasers and the process. I was also pretty nervous but she made me feel comfortable and at ease. She even let me chat with one of the laser technicians (pretty sure they are all nurses) and she was also very helpful and friendly. After talking about the process and going over the different package options, I decided I wanted to go ahead and get started. They were able to do my first treatment right then and there!!! The actual treatment was super quick, we are talking like maybe 6 zaps on my upper lip. And it wasn't really as bad as I had expected! I had heard stories of laser treatments being extremely painful, but I didn't have any complaints at all. Easy as pie!
I would definitely recommend Ideal Image, they were all very professional, friendly, I felt like I was in good hands.
Confidence in my appearance! – I used to have issues with really dark hairs on my face. It was so embarassing for me and it made me really feel bad about my appearance. I was pretty much at my wit's end... I heard about this place on the radio and decided to go check it out. They made me feel really safe and comfortable and they made me feel like I wasn't alone with my facial hair problems. I was also really worried about having a laser put to my face!!! But they assured me that this was going to be the safest, most effective place. I've now had a few treatments and the results are fantastic. I couldn't be more pleased with how my progress is coming along. The nurses are really great, too. This place is a life-saver!
Great experience! – I have to say, I was extremely hesitant to sign up for laser hair removal with Ideal Image. I had a few sessions with another medspa and had absolutely NO RESULTS! I went in for a consultation and they explained that Ideal Image offers a written guarantee and a lifetime membership. I have already completed most of my treatments, and I am absolutely thrilled with the results. They have made me a true laser hair removal believer!!!
Happy and hair-free!!! – I have been going to Ideal Image for my laser hair removal treatments for a year and a half. I purchased a package through them which included 9 treatments on my underarms. I have already received 6 treatments on my underarms and I am absolutely loving the results!! I would say that about 75% of the hair is gone already :) They are a medical facility and only have medical professionals performing the treatments which I think is extremely important. I went for consultations at a few other facilities and found that they only use technicians and cosmetologists! The staff is very friendly and the nurses are wonderful! They have definitely made me feel at ease and I am an extremely satisfied customer. I would recommend them to anyone!
This place is a bad joke. – They don't care if you are a candidate for laser hair removal or not, they are in it only for your money. I went in with a small unwanted hair problem and have left with a worse hair problem. When I called for assistance, no one returned my phone calls. Buyer beware. I was a customer of the Brodie lane store in south austin.
Don't waste your money.... – I did not experience good results at the Austin branch. Transferred to a different franchise and found out that all the settings on the laser were incorrect and I lost all of my treatments since the contract wasn't honored elsewhere. The center director would not return my calls and when I finally would get ahold of her she'd say she forgot about the issue and would call me back. Warning: if you want results and service, take your business elsewhere!
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